The Five KPIs of Manager Value - Part 5 - Quality
In the final episode of our series on the Key Performance Indicators of Manager Value, Dave Boyer, former CEO, business owner, and chairmen of a hospital proves that improving quality KPIs adds to margins in a big way. His examples cover multiple lenses (manufacturing and healthcare) and he leaves us with three key takeaways:
· Do you really know your processes?
· Smart managers use cascading KPIs.
· Sometimes incremental changes just won’t cut it