Celebrating 100 Years: Innovations and Improvements at Regional West

In the inaugural episode of the We Are Regional West podcast, host Julie Franklin interviews Bradley Hertzler, MD, a surgeon at Regional West Physicians Clinic-Surgery, Vascular Diagnostics. The episode celebrates the 100th anniversary of Regional West while discussing significant changes to enhance the patient experience, such as expanding physician representation on the Board of Directors, improving communication and billing processes, and transitioning to the Epic electronic health record system. Dr. Hertzler shares his personal journey, the importance of detailed patient care, community involvement, and ongoing physician recruitment efforts to provide comprehensive healthcare services. The episode underscores a renewed commitment to serving the community with passion and dedication.

00:00 Welcome to the Regional West Podcast
00:33 Meet Dr. Bradley Hertzler
00:43 Celebrating 100 Years of Care
02:16 Improving Patient Experience
04:03 Community Engagement and Events
04:39 Enhancing Communication and Details
06:22 New Electronic Health Record: Epic
07:15 Expanding Services and Physician Recruitment
08:47 Looking Forward to the Next 100 Years
09:33 Conclusion and Future Episodes