As a business owner you never want to have an unhappy customer. Unfortunately it is reality. In this episode of the Wow Moments podcast, Mark shares top strategies to ensure you have happier customers that keep coming back.  In this episode you will learn:

-How to recover and retain more customers<o:p></o:p>

-The one type of customer you should never dismiss<o:p></o:p>

-How to deal with angry or upset customers<o:p></o:p>

-What are customer profit centers and why your business needs them<o:p></o:p>

-The most important form of advertising that most companies miss<o:p></o:p>

-Why your business must have a service recovery process and what it should focus on<o:p></o:p>

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