The Mouth-Body Connection: How PDS Health utilizes AI to connect with their patients
Update: 2025-09-12
Description
How does a technology leader transform IT from a cost center into a revenue-generating innovation engine?
In this episode, we sit down with
David Baker, Chief Information and Digital Officer at PDS Health, a trailblazing organization pioneering the "mouth-body connection" to deliver truly holistic patient care. David shares a masterclass on how to align technology with a long-term business plan, moving beyond theory to deploy AI, automation, and "hyper-personalization" at scale across more than a thousand healthcare practices. He unpacks the real-world challenges and successes of integrating best-of-breed systems like Epic and Salesforce to create a seamless and empathetic patient journey.
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