DiscoverCallTalk™ RadioThe power of an effective feedback loop
The power of an effective feedback loop

The power of an effective feedback loop

Update: 2018-08-08
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Description

Information feedback is the lifeblood of continuous improvement for contact centers. However, most centers don't employ a structured approach to originating, processing and acting on feedback.  In this session, guest Pam Wilson explains the 4 stages required for a feedback loop to have full efficacy. We will discuss the four stages and Pam will share how she has seen them best implemented in call center settings.
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The power of an effective feedback loop

The power of an effective feedback loop

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