Thinking Like a Patient (or Being One!) Can Make Your Company's Device Better featuring Chris McAuliffe
Description
In this episode, Chris McAuliffe, CEO of Theragen, shares his extensive journey in the medical device industry with a focus on non-invasive spine fusion. He recounts his personal experience as a patient undergoing spinal fusion surgery and how it has influenced his work and product design. The discussion covers the challenges of spinal fusion, the role of non-invasive electrical stimulation in patient recovery, and the importance of VIP customer service in healthcare. Chris's insights highlight the importance of understanding the end user experience, ensuring patient compliance, and leveraging data for enhanced patient outcomes.
00:00 Introduction and Guest Overview
02:25 Chris McAuliffe's Journey in Medical Devices
03:18 The Fascination with Electrical Stimulation
09:10 Understanding Non-Invasive Spine Fusion
15:06 Chris's Personal Experience with Spine Surgery
20:42 Post-Operative Challenges and Insights
30:17 Theragen's ActaStim-S Device
32:31 Mission and Product Overview
33:35 Challenges of Patient Compliance
35:25 Innovative Features of the Device
37:22 Data and Patient Engagement
41:22 Big Data and Machine Learning in Healthcare
51:54 VIP Customer Care Philosophy
54:16 Customer Testimonials and Impact
01:00:20 Key Takeaways and Conclusion
Links from this episode:
- Chris McAuliffe LinkedIn https://www.linkedin.com/in/jcmcauliffe/
- Theragen https://actastim.com/
Connect with Mastering Medical Device:
- Website: https://www.masteringmedicaldevice.com
- LinkedIn: https://www.linkedin.com/company/mastering-medical-device
- Patrick Kothe LinkedIn: https://www.linkedin.com/in/patrick-kothe
- Patrick Kothe Twitter: https://twitter.com/patrickkothe
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Thanks for listening!
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