#850 What if the secret to dominating the luxury renovation market had nothing to do with construction experience at all? In Part 1 of this two-part episode, host Brien Gearin sits down with Justin Dickinson of Cousins Co. Renovations in Portland, Maine to explore how he built a thriving luxury renovation business from the ground up — with no prior construction experience and no contractor's license. Justin shares how relentless communication and upfront expectation-setting have become the foundation of his client relationships, why eliminating surprises is non-negotiable on every project, and how a profit-sharing model has helped him build a loyal team with zero employee turnover. He also breaks down his approach to working with subcontractors, the power of referrals in a trust-driven industry, and how starting small allowed Cousins Co. to grow steadily without overextending!

What we discuss with Justin:

+ Starting with no contractor's license

+ Communication as the foundation of trust

+ Setting expectations from day one

+ Eliminating surprises at all costs

+ The quality-time-cost triangle

+ Starting small and scaling slowly

+ Building via referrals in Maine

+ Profit sharing to attract top talent

+ Zero employee turnover since day one

+ Treating subcontractors like team members

Thank you, Justin!

Check out Part 2 of this episode.

Check out Cousins Co. Renovations at CousinsCoMaine.com.

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