Three Guiding Principles for Successful Communication
To celebrate our 75th episode, we hosted a live "Ask Me Anything" event with Matt. In this global gathering, listeners called in with questions ranging from making a first impression and giving negative feedback to presenting virtually and the worst communication advice Matt's ever received. In addition to audience questions, Matt also shares a short lecture to outline his top three guiding principles when it comes to being a confidence speaker and leader.
[2:00 ] Know Your Audience: First and foremost is their knowledge level relative to the topic that we're discussing. Do they know a lot or do they know just a little?
Three guiding principles for Successful Communication
[3:51 ] Principle 1. Set Your Communication Goal: A goal has three major parts: information, emotion, and action. The best metric of success is: Is your audience leaving knowing what you want them to know? Feeling how you want them to feel? And doing what you want them to do?
[5:08 ] Principle 2. Structure your message. Using: What, So What, Now What.
[7:10 ] Principle 3. The Art of the Paraphrase.
[9:14 ] Using Paraphrasing to move a conversation forward
[11:01 ] Ask me anything:
[11:24 ] Question 1: What is the worst communication advice that you have ever given or received?
[13:11 ] Question 2: How can you try to understand the expectations or knowledge or background of your audience in order to make your presentation effective?
[16:05 ] Question 3: How do I communicate negative feedback to a colleague, especially when there's an action step involved?
[18:30 ] Question 4: How would you make your first impression?
[22:00 ] Question 5: How has virtual communication changed the way we communicate?