DiscoverAdvice from a Call Center Geek!Top 10 Contact Center Trends for 2022- Technology, AI, Engagement, NFTs and More
Top 10 Contact Center Trends for 2022- Technology, AI, Engagement, NFTs and More

Top 10 Contact Center Trends for 2022- Technology, AI, Engagement, NFTs and More

Update: 2021-12-23
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Merry Christmas and Happy Holidays!  As we record this episode, it is December 23rd, 2021, two days before Christmas.

We wanted to take some time at the time of year when you are off with family and away from work with an episode to get you to think a little about what will be happening in the contact center in 2022.  Here are our Top Ten trends that we are looking at and talking about in our contact center, what we have seen at all the contact center conferences, what what is being talked about in the industry.

*AI Revolution?
*Agent Assist Becomes Real
*New KPI's Emerge 
*Emergence of Non Contact Center CX
*Security for 2022
*At Home Training
*Realtime Reporting Upgrades
*NFT's, Smart Contacts, Metaverse
*Cloud Apotion in All Parts of Business
*Crypto from Payments

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Top 10 Contact Center Trends for 2022- Technology, AI, Engagement, NFTs and More

Top 10 Contact Center Trends for 2022- Technology, AI, Engagement, NFTs and More

Thomas Laird