DiscoverAdvice from a Call Center Geek!Top 10 Customer Service Skills of the Best Call Center Agents- Team Building Exercise
Top 10 Customer Service Skills of the Best Call Center Agents- Team Building Exercise

Top 10 Customer Service Skills of the Best Call Center Agents- Team Building Exercise

Update: 2021-09-17
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In this week's episode, we take a look at a really cool team-building exercise that I have done here at Expivia.  We sat down with some of our management and HR team and tried to discuss the top 10 customer service skills that an associate would need to be a world-class agent.

The discussion was lively and fun!  Every organization will have a different set of ten, but going through this exercise you really were able to see what some of your management most value and what are they missing as well.

Well worth the time and effort to go through this exercise.

Once you do, make sure you post your top 10 on LinkedIn with the #callcentergeektop10

Follow Tom: @tlaird_expivia
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This episode is brought to you by Balto.

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Top 10 Customer Service Skills of the Best Call Center Agents- Team Building Exercise

Top 10 Customer Service Skills of the Best Call Center Agents- Team Building Exercise

Thomas Laird