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Discover how a family transportation business transformed its fleet for profitability and sustainability.

In this episode, Ken and James explore how Jess Sandhu and his family strategically shifted their business from limousines to school and mini buses, navigating economic changes and market demands. Jess also shares his insights on leveraging technology and maintaining strong business relationships.

• The Sandhu family made a strategic pivot from limousines to 24 and 32-passenger buses, focusing on school transportation.
• During COVID-19, they effectively managed driver shortages and adhered to new guidelines, thanks to pre-existing relationships with schools.
• Jess emphasizes the importance of using technology, such as customized CRM tools, to enhance operational efficiency and reduce costs.
• Maintaining minimal overhead and avoiding debt has kept the business profitable with low driver turnover.
• Adaptability, strong business relationships, and placing employees in roles suited to their strengths have been key to the company's success.

Connect with Jess: https://www.linkedin.com/in/jess-sandhu-88aaa9132/
Visit A&A Limousine and Bus Service: https://a-alimo.com/Home/

Share your perspective in the Q1 2026 Operator survey here: https://www.surveymonkey.com/r/HJBV3NZ

Pax Training is your  all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp