Understanding The Power Of Inconvenience #777
One man's inconvenience is another man's value.
After-Sales Service is an inconvenience to the Seller...but potentially invaluable to the Buyer.
Amazon's return policy is a massive inconvenience to the organisation...yet, for many customers, it's a key factor in them making the purchase in the first place.
So next time you're thinking about all those little inconveniences in your business, just remember, they might actually being exactly what is providing your customers so much of the value that they seek.
#convenience #inconvenience #perspective #value #customerservice