Understanding Your Customer's Journey In The New Normal #978
When it comes to creating amazing customer experiences, it's essential to understand your customer's journey.
The same is true when building a strong brand.
You need to be aware of each and every touch point between your brand and your customer. Every point between when your customer first learns about your brand, until well after they're gone. All of that is the Customer Journey.
And you need to be aware that in this crazy, COVID-19, New Normal world we're living in, that Customer Journey is very different today.
New SOPs, temperature scans, sanitsers, etc.
Have you considered all these new elements of the Customer Journey and how you can make them positive brand experiences?
#brandexperiences #touchpoints #customerjourney