Victoria's Housing Insurance Scheme Criticized
Update: 2025-12-03
Description
A recent report exposes significant issues with Victorias taxpayer-funded housing insurance scheme, particularly in communication and transparency. Homeowners faced delays and difficulties in the insurance process after builder collapses, with some experiencing a double catastrophe. The ombudsman, Marlo Baragwanath, highlighted specific issues with the Victorian Managed Insurance Authoritys processes, especially in complex cases. The report suggests improvements in communication, transparency, and fairness in handling domestic building insurance claims, with nine recommendations accepted by the Building and Plumbing Commission and the Department of Transport and Planning.
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