Voice of the Customer aka The 'Pull' of Learning
Description
The Dynamic Duo of Russell & Alan bring in Series 3 with a bang!
With John missing (don't worry he'll be back!) the guys get stuck in to topics and comments from our audience.
In this episode we focus on Voice of the Customer and the 'pull' this can provide businesses to learn about what adds value for customers. Knowing the difference between 'needs' and 'wants' is vital.
We also manage to cram in assessment pitfalls, the view of Quality in an organisation's structure, and a 'Karakuri' museum in Japan.
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The #TRIL Team are:
John Dee. DEE Enterprise Excellence Ltd. www.dee.uk.net
Alan Lothian. 3A Business Excellence Ltd. www.aaabel.co.uk
Russell Watkins. Sempai Ltd. www.sempai.co.uk
United States
