We Fucked Up...and got taken off an account | Episode 6
Description
Have you ever tried to be the superhero and been removed from an account as a result? Or made a mortal enemy of your product manager by making promises to your customers?
...no? Well, then you haven't quite fucked up like we have.
In this episode, we help draw the line on when, and when NOT, to go it alone:
00:00:00 - Losing client trust
00:00:14 - Welcome!
00:01:03 - Stino’s superhero analogy
00:02:14 - Melanie’s first big mistake
00:03:30 - Proof of concept gone wrong
00:06:17 - Importance of early escalation
00:08:59 - Stino’s emerging market mishap
00:10:14 - Lessons in humility
00:11:25 - Navigating company policies
00:13:05 - Miscommunication during onboarding
00:16:48 - Promises and roadmaps
00:19:39 - Lasting impact of mistakes
00:21:17 - Transparency and communication
00:22:00 - Round-up!
And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.
Mentioned in this episode:
Advertise your brand with Lifetime Value Media
Subscribe to The Segment!
The tech news you need.
...and some you don't.
United States
