What Makes an Airport Great? | Ep 72
Update: 2025-05-20
Description
In this month’s Travel & Hospitality Intelligence episode, we’re diving into the next chapter of our hit video series, "What Makes an Airport Great?"—but this time, it’s all about medium-sized airports.
Join Michael Taylor, senior managing director of travel intelligence at J.D. Power, as he shares behind-the-scenes insights from his visit to Indianapolis International Airport (IND), a top-ranked performer in our North America Airport Satisfaction Study.
From architecture and accessibility to security, local flavor, and passenger experience, we explore what makes these airports shine and why IND is leading the way!
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