What big questions should CX leaders ask to improve customer outcomes?

Update: 2024-12-12

Description

On this episode, our expert guests from past episodes each share one big question that customer experience leaders need to ask themselves to deliver better customer outcomes — and explore practical ways to find the answers.

We’ve revisited some of our most impactful topics and compiled eight of the best questions that you, a CX leader, need to ask yourself to improve your customer experience. Join us as we delve into those questions.

Visit our website to learn more about TELUS Digital.

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In Channel

Why do satisfied customers leave? (feat. Joey Coleman and Brian Breslin)

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Why should CX leaders care about data neutrality? (feat. Amith Nair and Prof. Renato Vicente)

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Presenting: AI Unraveled — The Future of AI Safety Testing

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Are you leaving revenue on the table in customer experience? (feat. Cami Ferreira and Richard Bledsoe)

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Presenting: What The Fraud? — The business of trust

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How can you alleviate cost pressures in customer experience? (feat. Adrian Swinscoe & Jelena Bajic)

2025-07-2832:11

How can brands scale their digital customer success programs efficiently? (feat. Samantha David of monday.com)

2025-06-2330:12

What trends are shaping trust and safety programs in 2025? (feat. Peter Ryan and Ljubiša Velikić)

2025-05-2932:24

How can crypto and fintech brands prevent fraud and maintain customer trust? (feat. Amanda Wick)

2025-04-2934:20

Is automation the key to more human, personalized experiences? (feat. Bal Mahal and David Wachs)

2025-03-2026:51

Is experience management the new customer experience? (feat. Ian Golding and Diane Magers)

2025-02-2537:14

The era of AI-driven personalization is here. What now? (feat. Mark Abraham and David Caudle)