What can be done to improve shortfalls with the CRA's call centres?
Update: 2025-10-30
Description
A scathing new report from Auditor General Karen Hogan finds CRA contact centers are failing to answer calls on time, and when they do, nearly half the time the information given is wrong. Wait times have doubled, millions of calls are being deflected, and public trust in the agency is slipping. Geneviève Mottard, President and CEO of CPA Québec, spoke to Andrew Carter.
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