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What hotel managers need to know about guest satisfaction

What hotel managers need to know about guest satisfaction

Update: 2025-09-10
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In this episode, Andrea Stokes, hospitality practice lead at J.D. Power, shares details on the company's newest report that found guests are satisfied with rooms and service, but are less happy with property maintenance and food and beverage concepts.

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What hotel managers need to know about guest satisfaction

What hotel managers need to know about guest satisfaction

CoStar News Hotels