DiscoverAdvice from a Call Center Geek!When Covid Hits Home in Your Contact Center- Perceptions, Reality, and Mandates
When Covid Hits Home in Your Contact Center- Perceptions, Reality, and Mandates

When Covid Hits Home in Your Contact Center- Perceptions, Reality, and Mandates

Update: 2021-11-05
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This episode is a little different than what we normally do, much more personal.  10 days before recording this, I tested positive for covid, this at a time when Covid has hit our Expivia contact center family petty hard, much harder than in 2020.

I want to give you my perspective on how I dealt with this and how it changed my perception of my WFH agents and my thought process on dealing with agents, even WFH agents that test positive.  This was a big wake-up call for me.

I also want to talk through the vaccine mandate that will be coming into play for many of us the first week of January, how we are dealing with team members that don't want to get vaccinated, policies that we are having to put in place, and just overall how we are dealing with the mandate.

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When Covid Hits Home in Your Contact Center- Perceptions, Reality, and Mandates

When Covid Hits Home in Your Contact Center- Perceptions, Reality, and Mandates

Thomas Laird