When Guests Demand Refunds for Problems You Didn't Cause
Description
A Miami host faced a guest demanding a full month’s refund after two five-minute noise incidents from a neighbor, both resolved immediately. The guest left but kept using building amenities while pushing for the money back.
This episode breaks down the exact decision framework that protects hosts from unreasonable refund requests while maintaining professional standards. You’ll learn when to approve, when to deny, and how to respond so platform support can’t override your policies.
Key Takeaways:
✅The five critical questions every refund request must pass through before you decide
✅ Why fear-based refunding costs the average host $3,000-$5,000 annually and attracts serial refund-seekers
✅ The three-part response structure that validates guest concerns without surrendering revenue
✅ What platform support agents can and cannot force you to do during refund disputes
Related Links:
Company: https://www.tokeet.com/
Blogs: https://www.tokeet.com/blog/
Blog: How to Handle Guest Refund Requests: 5 Questions to Ask 👉https://blog.tokeet.com/handle-guest-refund-requests/
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com
United States
