When a Bad Review Isn’t the Truth: Handling Retaliatory Guest Feedback
Update: 2025-11-07
Description
What happens when a guest violates your house rules, and then leaves a one-star review to get back at you?
In this episode, we break down a true Host story, the emotional toll of retaliatory reviews, and the practical steps to respond, appeal, and recover your standing.
Key Takeaways:
✅How to recognize and document retaliatory reviews
✅ Why timing and tone matter when contacting support
✅ Ways to write calm, credible public responses
✅ Tools and habits that prevent future review risks
Related Links:
Company: https://www.tokeet.com/
Blogs: https://www.tokeet.com/blog/
Blog: 5 Proven Ways to Handle Retaliatory Airbnb Guest Reviews 👉https://blog.tokeet.com/how-to-handle-retaliatory-airbnb-guest-reviews/
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com
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