How much does trust matter to your team’s performance? In this episode, Shannon Waller interviews Marissa Frois, CEO of The Entrepreneur’s Source, on how empathy, transparent communication, and a family-first culture create extraordinary results. Discover why leading with trust, openness, and a willingness to “fail forward” is the secret to long-term entrepreneurial growth and innovation.

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Show Notes:

• Building true trust in your team is more important than being well-liked as a leader.


• True transparency means being open and honest without a hidden agenda.


• A team without trust becomes defensive, stagnant, and incapable of innovation.


• The most successful leadership transitions blend the wisdom of the past with a readiness to “fail forward” into the future.


• Transparent, two-way communication reduces resistance and drives company culture at every level.


• Giving people a voice makes them more likely to embrace (and champion) change.


• Empathy, positivity, and active inclusion are powerhouse leadership strengths that multiply team engagement.


• Family-first values and work flexibility result in high retention, happier teams, and consistently rising results.


• Encouraging risk-taking and learning from failure leads to greater innovation and accelerates growth.


• True teamwork levels hierarchy, making Unique Ability^® contribution more valuable than job titles.


• Leadership clarity means setting high standards and addressing issues in conversation, not by multiplying policies.


• Investing in your team’s well-being and development mirrors the value you create for clients.


• Empathetic leadership is a strategic strength that builds respect and drives performance, not a weakness.
  

   

Resources:

The Entrepreneur’s Source

Kolbe A^™ Index

Working Genius

CliftonStrengths^®

PRINT^®

The 4 C’s Formula by Dan Sullivan

The Positive Focus^®

Transforming Experiences Into Multipliers

Unique Ability^®

Never Split the Difference by Chris Voss

Ego, Authority, Failure by Derek Gaunt