Why Your MQLs Aren't Converting
Description
We recently talked with a CMO at a $100 million company whose leads weren't converting, despite having quality inbound interest. The cause? It always boils down to two main problems. And this story isn't unique -- it repeats across organizations of all sizes. The two problems also repeat.
Eddie breaks down the core diagnosis framework he uses with clients to solve the issue. He also walks through a detailed case study where implementing these fixes resulted in a 2500% increase in lead to closed won conversion rates for one of our clients.
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[01:09 ] Why MQLs Aren't Converting to SQLs
[02:25 ] The Real Problem Behind Poor Lead Conversion
[05:10 ] Two Reasons Leads Don't Convert
[06:44 ] Building a Solid Follow Up Process
[08:08 ] Hand Raisers Getting Zero Follow Up
[10:05 ] Case Study 25x Conversion Rate Increase
[13:02 ] Why Speed to Lead Matters
[16:17 ] The 5 Minute Response Rule
[19:46 ] Essential Follow Up Process Components
[22:00 ] Tracking and Enforcing Follow Quality
[24:13 ] Capacity Planning for Lead Teams
[27:34 ] Intent Signals and Lead Scoring
[30:16 ] Starting Simple with Lead Qualification
[34:46 ] CAC Payback by Lead Type
[38:30 ] Using Data to Identify True ICP
[41:29 ] Segmenting SQLs for Meaningful Insights
[45:50 ] Defining MQLs Based on Performance
[48:10 ] First Things to Audit After This Episode
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