Will Artificial Intelligence Take All of Our Jobs?
Update: 2025-06-24
Description
In this episode, hosts James Lawther and Jimmy Barber discuss the impact of AI on contact centres and back-office jobs.
This follows a question from Rob, a member of the audience, who asked about the potential for AI to reduce contact centre jobs by a claimed 80-90% in the next year or two. The hosts share insights from a former guest, Alex Alexander's AI team, and James interviews Google's Gemini to discover if the AI themselves believe they will put us all out of a job.
This is all balanced with a bit of real-world experience of tech transformations.
Check out the episode and see what they conclude - Are the robots taking over the world? You might be surprised by the answer.
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