For Sarah Wallace, impact didn’t come from knowing the technology — it came from understanding the humans behind it.

In an industry driven by systems engineers and technologists, Sarah entered with a different lens: psychology, behavioral economics, and human-computer interaction. She wasn’t there to out-code anyone — she was there to bridge the gap between people and the products built for them.

As a Customer Experience Strategy Leader and Consultant, Sarah has spent her career translating human behavior into better design, better conversations, and better business decisions. She was the “soft” perspective in a hard tech world — until everyone realized her perspective was the one that made everything work.

Her story is a reminder that expertise doesn’t always look like the loudest voice in the room. Sometimes it’s the one who understands what people actually need.

What lens are you bringing into the spaces you lead?

Sarah invites you to level up your UX game with a plan for UX excellence at https://www.proprietary-insights.com/.

Invest in a solution to the child child care crisis at https://momsub.sppx.io/

Advocate for pay equity, equal opportunity and career advancement for women by supporting the Women and Work podcast at https://www.buzzsprout.com/2469592/support

Follow Diane Moca and @MomSub for inspiring stories and actionable tips for working women

#MomSub #WomenInTech #CustomerExperience #CareerGoals #WorkLifeBalance

Disclosure: this page represents Testing The Waters materials.
1) No money or other consideration is being solicited, and if money is sent in response, it will not be accepted;
2) No offer to buy the securities can be accepted and no part of the purchase price can be received until the offering statement is filed and only through an intermediary’s platform;
3) A person’s indication of interest involves no obligation or commitment of any kind

Support the show