You spend ages documenting your processes. You hire numerous expensive consultants to draw pretty visio or ARIS pictures for you. You now have folders upon folders of colourful flowcharts and procedures written. You have expensive training courses that take your staff days to attend!

Why don't your customers kneel down before you demanding that you take their money?

Frankly, because they don't care about any of that...and neither should they! They care about you delivering their products and services.

You should care about your processes in as much as they help you do that. 

(Apologies for the lower recording quality on this episode...will fix this in future episodes!)