Zapier’s AI Transformation Playbook with Phil Lakin (Zapier)
Description
Today, we’re joined by Phil Lakin, Head of Enterprise Innovation at Zapier.
In this episode, we discuss:
- How Phil built No-Code Ops into a thriving community and SaaS product - and what led to its acquisition by Zapier
- Why Phil ended up leading the initiative on Zapier’s first solution-based product, and the decision process behind making it Lead Router
- How Zapier is driving AI transformation across both their org and others with hands-on bootcamps, agent workflows, and a 97% AI literacy rate among employees
Links
LinkedIn: https://www.linkedin.com/in/philip-lakin/
Zapier: https://zapier.com/
NoCodeOps: https://www.nocodeops.com/
Chapters
00:00 : Intro
01:30 : How Phil built the No-Code Ops community and why Zapier acquired it
05:45 : Building Lead Router and how it shaped Zapier's roadmap
10:20 : Building with Zapier Primitives
15:10 : How Zapier achieved 97% AI literacy
20:25 : AI agents and workflow automation
26:40 : Tactics for bringing employees on board with new AI tools
32:55 : What other companies can learn from Zapier’s AI transformation
39:15 : Where Phil sees AI, no-code, and automation heading next.
44:00 : Conclusion
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Special Guest: Phil Lakin.
United States
