Riding the Wave-Project Management for Emergency Managers

In episode 19 of Riding the Wave- PM4EM, my guest was Thomas Croall. We spoke about organizational and operation resilience, how corporations are addressing increasing risk factors in the post pandemic world, and how emergency management and business continuity are integrated into Enterprise Risk Management. A longer bio is given below and contact info and links below that: Thomas is a Resilience, Crisis, Continuity, Risk & Governance Expert. His broad experience extends across all areas of strategic, tactical and operational crisis management and continuity planning. He has worked in the public sector and blue-chip organisations. Thomas was responsible for establishing an ISO 22301 certified business continuity capability for National Savings & Investments and Aegon's life protection business. In his previous roles, Thomas developed and led the business continuity and crisis management programmes for both Manchester City Council and HSBC Insurance Europe. In 2012 Thomas worked in the London Operation Centre (LOC) as Duty Supervisor for the London Resilience Team on the London 2012 Olympics. Most recently, Thomas co-authored “Rail Resilience Review” – a resilience-based assessments/gap analysis of integrated emergency management capability across all UK rail infrastructure and train operating companies. He designed the Rail Resilience Programme plan leading to a Department of Transport funded 3-year programme of cross-industry improvements.​ Thomas has dealt with many major incidents having led the contingency planning to events such as national and regional electoral counts, major protests, and incidents such as computer viruses, H1N1 flu, severe winter weather and security threats. He is a former UK delegation principle expert at the ISO TC223 Societal Security Technical Committee where he was a contributing author to 'ISO 22325:2016 Emergency management - Guidelines for capability assessment' and 'ISO 22322:2015 Emergency management - Guidelines for public warning'. He has previously chaired Scottish Continuity and Emergency Planning Society Business Continuity Working Group and is a founding member of the City Security and Resilience Networks Advisory Council. Thomas developed the 'Business Continuity for Dummies' concept and brought together the project team that have produced the innovative Government endorsed book. In 2011 Thomas was highly commended as CIR ‘Public Sector Continuity Manager of the Year’. Thomas holds his Global Executive MBA, is a Member of the Emergency Planning Society, an Associate Member of the Business Continuity Institute and is a Specialist Member of the Institute of Risk Management. A longer version of this interview may be found on our YouTube channel: https://youtu.be/5kpTctiuAlM Contact and links: https://www.linkedin.com/in/thomascroall/ Thomas' thought provoking article on Fairweather Business Models https://www.linkedin.com/pulse/fair-weather-business-models-wont-stand-up-against-charging-croall?utm_source=share&utm_medium=member_android&utm_campaign=share_via Rail Resilience Project (RRP) Emergency Management Review: Findings and Recommendations Report https://www.raildeliverygroup.com/media-centre-docman/12968-rail-resilience-project-report-final-version/file.html UK Civil Continencies Act: https://www.legislation.gov.uk/ukpga/2004/36/contents Chesterton's Fence: https://fs.blog/chestertons-fence/ RIMS Enterprise Risk Management: https://www.rims.org/community/global-professionals/rims-in-india/enterprise-risk-management Find out more about our PM4EM workshop: https://www.pinnacleperformancemanagement.com/planning-workshop Find out more about the book Riding the Wave-PM4EM: http://www.pm4em.com/

Kit Lee-Demery is an emergency management professional with public, private, and higher education sector experiences. Kit is the Senior Manager of Business Continuity for Proskauer Rose and is responsible for business continuity and crisis management for the firm. Kit is also an adjunct at John Jay College of Criminal Justice. Previously, Kit worked for Pace University, where she led the development and implementation of the University’s emergency management and fire life safety program. Kit began her career with the NYC Emergency Management, working alongside CERT to prepare and respond to disasters in New York City. She then worked at the Office of Chief Medical Examiners and contributed to the regional mass fatality plan, trained hospitals on mass fatality management, and was involved in COOP planning. Kit holds instructor certifications in Stop the Bleed and adult/pediatric first aid, CPR, and AED. Additionally, she Co-Chairs NYCEM’s public and private sector partnership’s Legal Forum. Kit is part of FBI InfraGard and a member of NYPD SHIELD. Kit received her B.S. in Criminal Justice from Pace University and her MPA, specializing in emergency management, from John Jay College of Criminal Justice. She is also a graduate of the FBI Citizens’ Academy. In episode 18 we spoke about stakeholder management in EM/BC programs, how to leverage your network internally and externally to maintain and sustain an EM/BC Program, and what are the unique attractions of the EM profession. For a longer version of our interview, see: https://youtu.be/x4JWyLkl_9A

We are kicking off a re-inauguration of the podcast, and I have as my guest Todd T. De Voe. In this episode we discussed risk and recovery topics, including the Gray Rhino, antifragility, disaster risk reduction, and his 30-60-90 day recovery planning framework. See referenced links below his bio. A full version of our conversation can be found at: https://youtu.be/AvUUUmtDQMg Todd T. De Voe, MPA, CEM® is the Editor in Chief of the Emergency Management Network, President of IAEM Region 9, and Vice President of the Foundation for the Research and Advancement of Emergency Management. Todd's involvement in Emergency Response, Emergency Management, Education and Volunteer Management started in 1989 when he became a volunteer firefighter in upstate New York. In 1991 Todd joined the United States Navy and became a Hospital Corpsman assigned to the Fleet Marine Force. In 2005 Todd was hired by the City of Dana Point as the Emergency Services Coordinator. In 2008 Todd was asked to be on a steering committee for Coastline Community College, as they developed their emergency management program, later that year Todd was invited to join the faculty. Today Todd is an instructor of Emergency Management at California State University Fullerton for the MPA program and, The University of California Irvine’s Certificate of Emergency Management. Todd is a graduate of the National Emergency Management Executive Academy’s Cohort VII. He is also the IAEM Region 9 representative on the University and Colleges Caucus. Links referenced in the podcast: Todd De Voe's EM Network: https://emnmedia.com/todd-t-de-voe/ Todd's blogpost on the 30-60-90 day principle of disaster recovery planning: https://emnetwork.substack.com/p/the-30-60-90-day-principle-of-disaster?utm_source=%2Fsearch%2F%2520The%252030-60-90%2520Day%2520Principle%2520of%2520Disaster%2520Recovery&utm_medium=reader2#details Antifragility: https://www.penguinrandomhouse.com/books/176227/antifragile-by-nassim-nicholas-taleb/ The miracle house in Lahaina Maui: https://www.npr.org/2023/08/24/1195331310/red-roof-house-fires-lahaina-hawaii The "Sand Palace" in Mexico Beach FL: https://www.nytimes.com/2018/10/14/us/hurricane-michael-florida-mexico-beach-house.html NPR series on the aftermath of Hurricane Harvey in Houston: https://www.npr.org/podcasts/1115298139/below-the-waterlines-houston-after-hurricane-harvey

I spoke with Vincent B. Davis, Founder of Preparedness Matters Consulting and serves as Director of Disaster Services for Feeding America. Prior to joining Feeding America in January 2020, he served as workplace resiliency manager at Amazon, where he developed disaster frameworks to support the company’s 175 corporate offices. Before joining Amazon, Vince was senior preparedness manager for Sony PlayStation in San Diego, and manager of preparedness and response at Walgreens Co., where he developed disaster programs for their 8,600 U.S. stores and distribution facilities. Following a distinguished 23-year career in the U.S. Air Force and Illinois National Guard, Vince served as external affairs and community relations officer at FEMA, managing field teams for 11 Presidential disasters including the Utica Illinois Tornado, and Hurricanes Charley, Frances, Ivan and Jeanne. After leaving FEMA Vince served as regional preparedness manager for the American Red Cross of Greater Chicago, where he led research and development of the Chicago Metropolitan Agency for Planning Go To 2040 Report on Emergency Preparedness, a 30-year planning effort to improve community disaster resilience. Vince was principal developer of the FEMA Regional Catastrophic Incident Coordination Plan for Illinois, Indiana, and Wisconsin, a plan for mass care of a million residents of the Chicagoland region. Vince is a Certified Emergency Manager (CEM), conferred by the International Association of Emergency Managers. In 2019, he completed the FEMA National Emergency Management Advanced Academy (NEMAA) for senior leaders, becoming one of the first group of 473 emergency managers nationally to graduate from the program. A passionate advocate for disaster literacy and underserved community preparedness, Vince has authored three books, Lost and Turned Out, A Guide to Preparing Underserved Communities for Disasters (Amazon 2012), and The Native Family Disaster Preparedness Handbook (Heritage Publishing 2017), and the Emergency Guidebook for Broadcasters Serving Indian Country in collaboration with Native Public Media. He has worked with numerous organizations as a consultant, mentor, and contributor to improve outcomes for underserved populations in disasters worldwide. Vince is a lifetime member of the Black Emergency Managers Association International (BEMA), an Advisory Board Member for the Institute for Diversity and Inclusion in Emergency Management (I-DIEM), Honorary Chair for the International Council for Women’s Leadership in Emergency Management and Business Continuity (ICWL), and Advisory Board member for the Homeland Security Center of Excellence, Piece College, Washington. We spoke about his recent open letter to the nominated Administrator for FEMA, Deanne Criswell (current Commissioner of NYC's Emergency Management Department) about the need for equity, diversity, and inclusion, how to meaningfully engage communities of color and marginalized communities in emergency preparedness and management, why we need to focus on community preparedness, and how we might address issues with the inequities wrought by the COVID-19 response. Mr. Davis’ open letter to nominated Deanne Criswell: https://www.linkedin.com/posts/vbdavis_an-open-letter-to-fema-administrator-deanne-activity-6757299215191408640-Ikdc Citations on health inequities: https://www.ncbi.nlm.nih.gov/books/NBK425845/ Chart of hierarchy of systemic areas to address: https://www.ncbi.nlm.nih.gov/books/NBK425845/bin/img-130.jpg Original research with the data https://www.mdpi.com/1660-4601/17/12/4322 Why I Became An Anti-Disaster Kit Advocate http://www.preparednessmatters.net/blog/why-i-became-an-anti-disaster-kit-advocate

I spoke with Todd De Voe, an emergency management educator and the host of EM Weekly, Business Continuity Today, Natural Disaster & Emergency Management Expo’s Prepare, Respond, Recover Show and is also the Produce the EM Student's Show. Todd's involvement in Emergency Response, Emergency Management, Education, and Volunteer Management started when he became a firefighter in upstate New York. Todd joined the United States Navy and became a Hospital Corpsman assigned to the Fleet Marine Force. He served as an emergency medical responder (EMT) in some of Los Angeles County's toughest parts after his service. Todd's first emergency management position was with the City of Dana Point. He led the city's effort to become the second city in California to earn the TsunamiReady designation from the National Weather Service. Todd helped the County of Orange become the first county in the nation to receive the TsunamiReady destination. The City of Seal Beach recruited Todd to develop its emergency management program. Todd responded to the Salon Meritage shooting, the worst mass murder in the history of Orange County. The lessons learned after the event highlighted the role of emergency managers during these types of events. Todd left Seal Beach and moved to emergency management in higher education. Coastline Community College asked Todd to join the steering committee to help develop their emergency management program. Later that year, he was invited to join the faculty. Today, Todd continues to teach for Coastline College and The University of California Irvine. Todd is a lifelong learner, and he is a graduate of the National Emergency Management Executive Academy's Cohort VII. He continues to research and write about important emergency management issues, crisis leadership, business continuity, and community re-license. Todd is an active member of the International Association of Emergency Managers and is on the Region 9 board. We spoke about managing stakeholder expectations, how the role of the EM is changing, making the case to invest in mitigation projects, and his opinion on dealing with impacts of climate change. Todd is a prolific producer, educator, and networker, and has created an incredible volume of digital media on emergency management and is a voracious student and teacher in this industry. Some links referenced: EM Weekly https://sitchradio.com/shows/em-weekly/ Todd De Voe's professional website https://toddtdevoe.com/ Master Link for Todd De Voe https://linktr.ee/emweekly His email address for contact: devoet@uci.edu

This episode features Celia Seigerman-Levit, VP Risk Mgt., Olive Tree Holdings. Prior to Olive Tree Holdings, Celia was the Director of Risk Management at Sotheby's, Yeshiva University, and at the Related Companies, and lead the risk management consulting practice at Alliant Insurance Services, a large National Insurance Broker where her team provided outsourced risk management to a variety of industries including real estate, hospitality, manufacturing and non- profit organizations. Celia’s areas of expertise include: traditional risk transfer, alternative risk finance, captives, as well as loss control and claims management. Celia is best known for helping organizations determine their risk appetite and then design a program utilizing risk management tools to help mitigate their exposure to losses. We talked about cybersecurity and cyber insurance, gaps she sees in cyber resilience, and the value companies can obtain from cyber insurance.

In episode 13, we talked with Alexander Grijalva, who is an adjunct professor at New York City College of Technology, and owner of Security Hourglass, a cyber risk management consulting company. He is also the Chief Information Security Officer at VillageCare, a community healthcare provider, in New York City. His 30-year cybersecurity career has covered the financial, retail, and healthcare sectors, from sole proprietorships to Fortune 500 organizations. Alexander focuses on cyber risk management and incident response. He assists individuals and organizations in understanding and remediating their cyber threats and risks, and helps them respond to hacking incidents and breaches. He has presented at industry conferences in the United States. Aside from his college professorship, he also teaches a HIPAA privacy and security course at Columbia University in their Health IT certificate program. We spoke about common lines of cybersecurity attacks, why medium sized businesses should take precautions and what they can do.

This podcast episode is a re-edited version of a conversation I had with Steve Gutkin, currently Senior Vice President of Global Crisis Management & Business Continuity at NBCUniversal Media. Steve was formerly the Acting Director of the New Jersey Office of Homeland Security and Preparedness. Prior to serving in that role, he was Deputy Director in charge of leading the State's counter-terrorism, cybersecurity, emergency preparedness, resilience, executive protection, and crisis management. We discussed how the energy sector has increased it’s resiliency following Hurricane Sandy and how his agency plays a key role in building public/private partnerships, helping industry to respond to and recover from disasters, and the establishment of the New Jersey Cybersecurity and Communications Integration Cell (NJCCIC) that is the first its kind center in any US State to help increase cybersecurity through all sectors of society. For more info, visit: www.cyber.nj.gov

I spoke with Jeff Schlegelmilch, a Research Scholar and the Director of the National Center for Disaster Preparedness at Columbia University’s Earth Institute. In this role he oversees the operations and strategic planning for the center. Before becoming director, he served as the center's deputy director for more than five years. He also oversees projects related to the practice and policy of disaster preparedness, including the multi-award winning Resilient Children / Resilient Communities Initiative. He is also a Lecturer in the Sustainability Management Program at Columbia’s School of Professional Studies. His areas of expertise include public health preparedness, community resilience and the integration of private and public sector capabilities. Prior his work at Columbia, he was the Manager for the International and Non-Healthcare Business Sector for the Yale New Haven Health System Center for Emergency Preparedness and Disaster Response. He was also previously an epidemiologist and emergency planner for the Boston Public Health Commission. He has advised leaders on preparedness systems and policy at all levels of government. He is an Opinion Contributor with The Hill and is frequently utilized as a subject matter expert for numerous media outlets. He is also the author Rethinking Readiness: A Brief Guide to Twenty-First-Century Megadisasters published by Columbia University Press. He holds a Master’s degree in Public Health from UMASS Amherst in Health Policy and Management, and a Master’s degree in Business Administration from Quinnipiac University. We spoke about project and program management competencies in disaster planning, the challenges in managing different stakeholders, and measuring programs impacts. We also discussed the balance between emerging changes to emergency management and the diversity of community needs, given the increasing catastrophic disasters in the US. Referenced links: NCDP website https://ncdp.columbia.edu/ His book: Rethinking Readiness: A Brief Guide to Twenty-First-Century Megadisasters http://cup.columbia.edu/book/rethinking-readiness/9780231190411 Resilient Children/Resilient Communities https://rcrctoolbox.org/ NCDP Guide: Is it OK to send my child to school https://ncdp.columbia.edu/custom-content/uploads/2020/08/Covid-19_Back-To-School_Final.pdf

This episode features Mark Chubb, Chief Resilience Officer for ManitouNW LLC and Senior Fire Analyst at CODE LLC Corp.This is an extract from the webinar From Surviving to Thriving: How to Manage Crises and Create a Resilient Organization. Marks speaks about the application of agile crisis management in Bangladesh following the Rana Plaza disaster in 2013 and the Portland Oregon Police Department following a series of officer involved shootings in 2008.

I spoke with Dr. Daniel P. Aldrich who is a professor and director of the Security and Resilience Program at Northeastern University. He researches post-disaster recovery, countering violent extremism, the siting of controversial facilities and the interaction between civil society and the state. He has published five books, more than fifty peer reviewed articles, and written op-eds for The New York Times, CNN, Asahi Shinbun, along with appearing on popular media outlets such as CNBC, MSNBC, NPR, and HuffPost. His research has been funded by the Fulbright Foundation, the Abe Foundation, and the National Science Foundation, and he has carried out more than five years of fieldwork in Japan, India, Africa, and the Gulf Coast. Please see the following link for a longer bio: http://daldrich.weebly.com/bio--cv.html We spoke about how social capital can bring people together both here in the USA and overseas to demonstrate greater resilience in the face of COVID-19 and how communities can establish stronger social ties while maintaining physical distance and stay-at-home measures. We also discussed the use of the term physical distancing vs. social distancing. Dr. Aldrich’s website: http://daldrich.weebly.com/ The Black Wave: https://www.press.uchicago.edu/ucp/books/book/chicago/B/bo40026774.html Social capital's role in humanitarian crises https://dora.dmu.ac.uk/handle/2086/19042

For the latest help with responding to COVID-19, catch us at www.pinnacleperformancemanagement.com Since many of my guests on the podcast are professionals in emergency management and business continuity and have been going at full steam in response to COVID-19, it has been difficult to schedule interviews lately, and, to be clear, I have been jammed lately. In this episode, once again the tables are turned, and I am interviewed by Dean Kameros, a friend, neighbor, and fan of the podcast. Dean works for a Fortune 500 Pharmaceutical company, and I want to thank him for playing host and allowing me to be the guest. We talked about what led up to this situation with COVID-19, how things are being handled, and what needs to be done in the immediate term, and what we might expect. Links to sites that I reference in the podcast: https://www.cdc.gov/ https://www.who.int/ https://www.nih.gov/ https://www.jhsph.edu/ https://www.arcgis.com/apps/opsdashboard/index.html#/bda7594740fd40299423467b48e9ecf6

Episode 7 In this episode, the table is turned on me, and your regular host, Andrew Boyarsky, is interviewed by Katherine Boyarsky , the host’s niece who is a healthcare specialist (both bios below). In this episode we discuss how healthcare professionals and organizations need to prepare for handling COVID-19, also known as the Coronavirus, in their operations and what they may expect in the near term. Andrew Boyarsky, MSM, PMP, CBCP, is President of Pinnacle Performance Management, and an emergency management and disaster recovery specialist with 25 years of experience in project management and 18 years in emergency management, business continuity, and disaster recovery. He is also a Clinical Associate Professor in Project and Emergency Management at NYU and John Jay College of Criminal Justice (CUNY). Katherine Boyarsky is a registered nurse and oncology specialist at Spaulding Rehabilitation Hospital in Boston. She also co-owns CXD Studio, a creative marketing agency, where she is responsible for managing marketing and copywriting services. Katherine is a regular contributor for Florence Health, a site dedicated to sharing information from healthcare providers to fellow providers. Links that we discuss in this episode: Johns Hopkins CSSE Coronavirus COVID-19 Global Cases dashboard: https://www.arcgis.com/apps/opsdashboard/index.html#/bda7594740fd40299423467b48e9ecf6 Centers for Disease Control (CDC) Information on COVID-19 for Healthcare Professionals: https://www.cdc.gov/coronavirus/2019-ncov/hcp/index.html World Health Organization (WHO) COVID-19) technical guidance for patient management: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/technical-guidance/patient-management

In this episode, I spoke with Dante Disparte, who is the founder and CEO of Risk Cooperative, a strategy, risk and capital management firm focused on mid-market opportunities, market expansion and innovation on a global scale. He is the co-author of the book “Global Risk Agility and Decision Making” and was recently selected as one of the 40 leaders under 40 by the Washington Business Journal and among the top 100 most influential leaders in D.C., in the inaugural Powermeter 100 list. Prior to forming Risk Cooperative, Mr. Disparte served as the managing director of Clements Worldwide, a leading insurance brokerage with customers in more than 170 countries. He is also the Vice Chairman and Head of Policy and Communications for the Libra Association. We talked about his proposed idea for a public/private initiative to fund bioterrorism and pandemic preparedness, the potential impacts to the insurance industry, and what risk managers can do to better prepare for a pandemic. The World Needs a DARPA-Style Project to Prevent Pandemics by Tom Ridge and Dante Disparte https://hbr.org/2017/04/the-world-needs-a-darpa-style-project-to-prevent-pandemics

I spoke with Jessica Cole, MA, the Senior Incident Specific Planner for the Office of Emergency Preparedness and Response (OEPR) at the New York City Department of Health and Mental Hygiene (DOHMH). In this role, Mrs. Cole is responsible for the coordination of planning for a wide variety of possible threats, such as novel disease outbreaks and radiological incidents. Prior to this position, Mrs. Cole was the Agency’s Pandemic Influenza Coordinator. In this capacity, she was responsible for the planning and revision of the Agency’s pandemic plan. Prior to her positions in DOHMH, Mrs. Cole was an Adjunct Professor in emergency management, a pandemic planner for a major financial institution, risk management consultant, and pandemic program manager for a private medical services company in addition to working for 4 years as an investigator for NYC’s Department of Investigation. She received two Masters, one from the University of Chicago in Social Sciences and another from John Jay College with a special certification in terrorism studies. She attended Barnard College as an undergraduate. We spoke about what a pandemic influenza is, its potential impacts, and how the Dept. of Health and its partners in New York City are prepared, and how you can prepare. Here is a link to a checklist on how to prepare for pan-flu: https://www.pinnacleperformancemanagement.com/blog/dont-waste-a-crisis

When it comes to disaster risk reduction and resilience, what is design thinking and what are the elements that form this approach? How do we involve our communities? And how does Texas A&M work with different communities to help increase regional resilience as a whole? Listen in on my conversation with Dr. Jorge A. Vanegas, Dean of the College of Architecture at Texas A&M University and research professor with the Texas A&M Engineering Experiment Station. We spoke at the RISE 2019 Conference held at SUNY Albany. More info on the RISE Conference:https://www.albany.edu/rise2019/home.html

I spoke with Dr. Kiyoshi Murakami, about his work and leadership in the aftermath of the Great Sendai Earthquake. Dr. Murakami is Special Representative of the Mayor & Senior Executive Advisor for the City of Rikunzentakata and Assistant Professor at Iwate University. We spoke at the RISE 2019 conference held at SUNY Albany, New York. We talked about how he helped to organize efforts to recover from and rebuild after a catastrophic disaster. Come along with us as we ride the wave! The following items are referenced in the podcast: Black Wave: How Networks and Governance Shaped Japan’s 3/11 Disasters https://www.press.uchicago.edu/ucp/books/book/chicago/B/bo40026774.html A presentation by Prof. Dr. Kiyoshi Murakami of Iwate University https://youtu.be/AKRz4tkgNZc

I spoke by phone with Dr. Olivia A. Scriven at FEMA’s headquarters in Washington, DC. Dr. Scriven serves as the Academia Advisor for FEMA’s National Disaster Recovery Support (“NDRS”) cadre. Dr. Scriven has leveraged her background and experience to launch an initiative to link communities impacted by Hurricane Michael – a Category 5 storm which devastated the Florida Panhandle -- with technical expertise from colleges and universities to support long-term recovery. These efforts range from dual-use resiliency centers designed to support large-scale community gatherings during “blue skies” and serve as hardened shelters able to withstand catastrophic winds in times of disaster. Dr. Scriven continues to consult nationally, is regularly invited to serve on peer-review panels for the NSF, and her research exploring historically Black colleges and universities and pioneering African American women in the U.S. scientific enterprise has appeared in books published by Oxford University Press and the Thurgood Marshall College Fund. Dr. Scriven earned the master’s and doctoral degree in the history and sociological studies of science and technology from the Georgia Institute of Technology. She also holds a master’s in Educational Communication and Technology from New York University, where she also earned the bachelor’s degree. She and I spoke about this program and the role project management methods and techniques play in engaging local communities and managing expectations. More info about FEMA’s assistance in the recovery following Hurricane Michael can be found at: https://www.fema.gov/news-release/2019/10/08/hurricane-michael-one-year-later-federal-aid-panhandle-nears-19b

I spoke by phone with Mr. David Kang at FEMA’s headquarters in Washington, DC. David Kang currently serves as the Director for the Planning and Exercise Division, Response Directorate of the Federal Emergency Management Agency (FEMA). In this role Mr. Kang oversees the development of the nation’s interagency and joint local, state and Federal response plans for catastrophic incidents and FEMA’s exercise conduct. Prior to his position at FEMA headquarters, Mr. Kang worked in the State and Local Homeland Security and Emergency Management field as a Program Manager for Operations, Preparedness, and Planning for the State of Alaska. In Operations, Mr. Kang worked response and initial recovery operations in the State Emergency Operations Center for numerous disasters and full-scale exercises. Internationally, Mr. Kang was the U.S. Lead Planner in the development and implementation for the Government of Ukraine’s Energy Action and Resiliency Plans and had numerous engagements with the National Guard Bureau’s State Partnership Programs. In our interview, we talked about what aspects of project management and skills are critical to effective emergency planning and management, in particular hazard mitigation and operational planning, as well as infrastructure recovery. The FEMA Operational Planning Manual is an excellent example of what Director Kang is referring to in our interview, and may be found at: https://emilms.fema.gov/is_2002/media/142.pdf

Sponsored by the MS in ERM Program at Yeshiva University's Katz School: www.yu.edu/katz/programs/graduate/ms-risk In episode 19 we spoke with Michael P. Dellova, MBA, Leader, Global Services & Solutions, Willis Towers Watson North America Corporate Risk & Broking, and is the Willis Towers Watson’s Multinational Practice Center of Excellence Leader. Based in New York, his primary responsibility is to manage the team of international practitioners who market, place and service global programs for Willis Towers Watson multinational clients. Other responsibilities include: the development of international best practices; strategies for production; insurer relations and; market and industry intelligence. Michael’s extensive experience in the international field has allowed him to work with a variety of industry groups that include (but are not limited to) construction, manufacturing, financial institutions, hospitality, entertainment, chemicals, technology, non-governmental organizations, educational institutions and pharmaceutical interests. His product line expertise encompasses global property, international liability, terrorism, political risk and program management inclusive of captives. In his role as manager of the department, Michael oversees the international broker team and is very involved in associate recruitment, training and professional development. Michael earned a Master’s in Business Administration in Finance from the Zicklin School of Business at Baruch College of the City University of New York. He also holds a Master of Arts in International Relations from St. John’s University School of Arts & Sciences. Michael’s professional affiliations include the Chatham House, the Business Council for International Understanding and the alumni associations of both St. John’s University and CUNY. Michael was also recognized as a leading Global Power Broker by Risk & Insurance magazine in both 2009 and 2015. We spoke about the changing role of risk managers, managing a global risk program, how political changes are changing the insurance industry, highlights of his upcoming course on enterprise risk planning and compliance, and why risk management is an attractive career path.