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The Business of Healthcare Podcast
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The Business of Healthcare Podcast

Author: Center for Healthcare Leadership and Management

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The Business of Healthcare Podcast is presented by the Center for Healthcare Leadership and Management at the Naveen Jindal School of Management. It brings together business leaders and other forward thinkers to discuss how best to meet the challenges of a rapidly changing, increasingly complex healthcare industry. The center is based at The University of Texas at Dallas.
117 Episodes
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WellVia Chief Technology Officer Peyton Reaves joins Britt Berrett to discuss telemedicine. Proponents of this healthcare model, through which patients can contact a physician via phone, website, video chat or app, believe that it is the future of acute care. Reaves and Berrett talk about the details, including how technology solves the problem of clogged emergency rooms, whether telemedicine will move into specialty medicine and chronic care, and how WellVia cleared the regulatory hurdles put in place for remote-care practitioners.
Host Dr. Keith Thurgood discusses the future of healthcare with guest Dr. John McCracken, the program director of the Alliance for Physician Leadership, an educational partnership between UT Dallas and UT Southwestern Medical Center based at the Naveen Jindal School of Management. The program trains practicing physicians in the business practices needed to lead healthcare change in a volatile industry. Thurgood and McCracken discuss the implications of the switch from fee-based to value-based medicine, how long that transition might take and the disruptions that could make for a rocky transition.
Dr. Britt Berrett interviews David Toomey, senior vice president of Sharecare’s enterprise division. They talk about how Sharecare’s digital solutions and other technology can put more information into healthcare consumer hands. They also discuss how pricing transparency and Six Sigma in healthcare knowledge and processes will empower consumers and employers, and transform the healthcare industry by reducing costs and improving quality.
Dr. Britt Berrett and guest Dr. Keith Thurgood, director of the Executive MS in Healthcare Leadership and Management (for professionals) at the Naveen Jindal School of Management at UT Dallas, discuss leadership concepts that Thurgood utilized while serving as a major general in the U.S. Army. Thurgood relates those concepts to healthcare leadership and describes how best to apply them to the industry.
In the first episode of 2018, Dr. Britt Berrett interviews Peter Baek, MD, CEO and founder of Vigilant Labels, a business that expedites required syringe labeling — to the patient’s advantage. Baek discusses the problem he faced as a practicing anesthesiologist and how he arrived at his innovative solution. He also explains how his MS degree in Healthcare Leadership and Management (for physicians) from the Executive Education program at the Naveen Jindal School of Management at UT Dallas helped him launch his business.
In this episode, Dr. Britt Berrett welcomes Dr. Jason Wolf of The Beryl Institute to discuss the patient experience, defined by Wolf’s organization as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care. Berrett and Wolf  talk about the success that the Beryl Institute has had in creating what Wolf describes as “a global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.” Wolf also offers advice to future healthcare leaders on how to succeed in the industry.
In the episode this week, Dr. Britt Berrett applies the eight-step change management model found in John P. Kotter’s international best-selling book Leading Change to a healthcare organization.
In this week’s special episode, Dr. Britt Berrett and graduate students from the Healthcare Leadership and Management program visit Texas Health Presbyterian in Allen, Texas. Berrett interviews Jared Shelton, who discusses leadership lessons and the changes he made when he was hired as president of the hospital. Shelton helped change his facility from a subpar hospital with unhappy physicians into a well-known healthcare provider with more satisfied employees. This podcast goes over some of the key struggles of running a hospital — in Shelton’s case, as one of the youngest hospital presidents in the country. Shelton suggests that aspiring healthcare leaders join and become actively involved with the following organizations: American College of Healthcare Executives Healthcare Financial Management Association Healthcare Information and Management Systems Society
This week’s episode features guest Dr. Keith Thurgood, director of the Executive MS in Healthcare Leadership and Management for Professionals at the Naveen Jindal School of Management. Thurgood and host Dr. Britt Berrett discuss the advantages of obtaining a graduate degree for mid-career healthcare professionals who want to advance to executive positions and be able to make an immediate difference.
In this week's episode, host Britt Berrett chats with J.R. Thomas, a successful leader in the healthcare industry. Thomas, former CEO of MedSynergies and current co-managing partner at healthcare advisory company Thomas Marshall Group, LLC , talks about how he got into healthcare and what he did to help him become successful. Thomas goes over the costs of starting up in the healthcare industry and tells how his banking background helped him succeed in launching his company. Thomas and Berrett discuss challenges in the healthcare industry and what Thomas thinks are the best way to overcome them. Finally, Thomas goes over some leadership tips and styles that have helped him throughout his years in healthcare.
In this episode, host Dr. Bob Kaiser welcomes Aaron Bujnowski, FACHE, president of the North Texas Chapter of the American College of Healthcare Executives (ACHE). They take a deep dive into the workings of ACHE, a 48,000-member organization dedicated to advancing leaders and the field of healthcare leadership excellence. Kaiser is director of the MS/MBA in Healthcare Leadership and Management for Professionals at UT Dallas’ Naveen Jindal School of Management.
In this episode, host Dr. Bob Kaiser welcomes Mohamad Elwazer, founder and CEO of linedanceAI, to discuss artificial intelligence and how it can best be implemented in healthcare.
Nurse entrepreneur and change leader Rebecca Love joins host Dr. Bob Kaiser to discuss the challenges faced in the nursing profession and how to use innovation strategies to transform it. They also discuss the role of the Commission for Nurse Reimbursement, an organization Love started that works to address staffing shortages in the profession and change how Medicare reimburses health care systems to better reflect the work that nurses do. Kaiser is director of the MS/MBA in Healthcare Leadership and Management for Professionals at UT Dallas’ Naveen Jindal School of Management.
Benjamin Fee, a health law attorney with Hall, Render, Killian, Heath & Lyman, P.C., joins host Dr. Bob Kaiser for a discussion about hospital pricing transparency. Kaiser is director of the MS/MBA in Healthcare Leadership and Management for Professionals at UT Dallas’ Naveen Jindal School of Management. Links discussed in this episode: https://apl.utdallas.edu/2021/09/30/the-ongoing-saga-of-hospital-price-transparency/ https://turquoise.health/
  Eric Bricker M.D., who appeared on  episode 49 of The Business of healthcare Podcast, returns to discuss with host Dr. Bob Kaiser various topics, including realigning healthcare incentives, integrated health plans, the concept of a klugeocracy — an assortment of ill-suited patches and quick fixes — whether healthcare is a business, and the creation of pockets of excellence in the industry. Bricker is the chief medical officer of AHealthcareZ.com, which offers 400+ educational videos related to healthcare finance. Kaiser is director of the MS/MBA in Healthcare Leadership and Management for Professionals at UT Dallas’ Naveen Jindal School of Management.
In this episode, Amit Khanna, senior vice president and general manager of Salesforce’s Health & Life Sciences division, and host Dr. Bob Kaiser delve into the fascinating transformation happening within the healthcare industry, driven by the integration of Customer Relationship Management (CRM) systems. The episode explores how CRM technology, originally designed for business-client interactions, is being leveraged to "consumerize" the healthcare system, ultimately benefiting both patients and healthcare providers.
In this episode, cybersecurity expert Joshua Spencer joins host Bob Kaiser for a look into the challenges and opportunities related to maintaining information security in the healthcare ecosystem. Spencer is founder and CIO of FortaTech Security after having served as CTO of UT Southwestern Medical Center for more than 12 years.
Amy McDonough, managing director and general manager of Fitbit Health Solutions at Google, joins host Dr. Bob Kaiser for a discussion about how wearable technologies are helping transform the “sick care” industry into a true healthcare industry. Links: Published Research 3rd Party Studies Fitbit User Analysis AFib & the Fitbit Heart Study
  In the episode, Dr. Amy King, executive director of West Coast University -Texas in Richardson, joins host Dr. Bob Kaiser for a discussion about the nurse’s critical place in the healthcare ecosystem.
Jonathan K. Henderson, business services division chair and corporate & transactional chair at Polsinelli, an AM Law 100 law firm, joins host Dr. Bob Kaiser for a look into sustainability as it relates to the healthcare industry. Their conversation focuses on Henderson’s white paper, “Health Care ‘Prime’: Patient-Centered Sustainable Health Care.”
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