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Scaling Up Services

Author: Bruce Eckfeldt

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Scaling Up Services is a podcast devoted to helping founders, partners, CEOs, key executives, and managers of service-based businesses scale their companies faster and with less drama.

246 Episodes
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Emma Tessler, Founder + CEO of Ninety Five Media Emma Tessler is the Founder + CEO of Ninety Five Media; a digital marketing agency that builds results-driven marketing strategies for scaling brands. With 8 years of marketing experience under her belt, Emma helps brands connect with ideal clients, build community, and convert audience members into paying customers through social media marketing. Website: https://ninetyfivemedia.co Instagram: https://www.instagram.com/ninety.five.media LinkedIn: https://www.linkedin.com/in/emmatessler/ & https://www.linkedin.com/company/ninety-five-media The Stop Scrolling, Start Scaling Podcast: https://podcasts.apple.com/us/podcast/stop-scrolling-start-scaling-podcast/id1635151196 Learn more about your ad choices. Visit megaphone.fm/adchoices
Stacie Sussman, CRO, RevUp Advisory As a Chief Revenue Officer, Stacie Sussman serves as the linchpin for over a hundred Go-To-Market (GTM) Strategy, Sales, Revenue Management, and Operations engagements. When companies encounter growth plateaus, they turn to her team for guidance. Their advisory approach consistently transforms stagnation into sustainable growth, as evidenced by companies they've guided from $5M to $20M. While achieving results is paramount, the relationships Stacie and her team cultivate along the way are invaluable. Their expertise resides in the intersection of vision and execution. Stacie has constructed her career around identifying gaps, uncovering blind spots, and ensuring that every company operates with a data-driven foundation. Her methodology ensures that executives not only comprehend their numbers but also leverage them effectively. This equips them with the firepower for strategic fundraising and data-backed company improvements that directly influence revenue. https://www.linkedin.com/in/staciesussman/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Michael Walford-Grant, Founder, Director of MDWG Consulting Ltd Michael Walford-Grant is a professional B2B salesperson, running his own sales consultancy practice, built on the foundations of a thirty-year track record in technology sales into the financial banking sector. Prior to setting up his business, MDWG Consulting Ltd, in 2020, he worked for both large and small software and services companies. During the latter part of this career, he specialised in "First Man In" roles for foreign based companies, wishing to enter the UK market. It is this specialisation that forms the foundation of his business. He works with small, niche and early-stage companies, that want to "improve their sales effectiveness", and more effectively scale their business, by implementing "sales best practices". These consulting engagements in turn led to him securing a publishing deal in 2023, for his book "Sales Unplugged: The Invaluable "Go To Guide" For Busy B2B Salespeople. A book of best practices distilled into an easy-to-use guide, the book is a mix of traditional and new scientific-based tips and techniques, supplemented with personal anecdotes and stories, drawn from his vast experience working "in the frontline". Whilst the book is primarily targeted towards specialist salespeople, it is also proving popular with business/owners. Prior to this, in the 1980s he had two specialist crossword books published, one entitled Rock and Pop Crosswords, and the follow-up entitled Telly Teasers Crossword Puzzles. Michael lives in London, England, with his wife Annie. https://www.linkedin.com/in/michael-walford-grant-15a8933/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Melina Palmer, CEO, The Brainy Business Melina Palmer is a globally celebrated keynote speaker showing companies how they can easily get customers to buy and employees to buy in by leveraging the power of behavioral economics. She is CEO of The Brainy Business, which provides behavioral economics training and consulting to businesses of all sizes from around the world. Her podcast, The Brainy Business: Understanding the Psychology of Why People Buy, has downloads in over 170 countries and is used as a resource for teaching applied behavioral economics for many universities and businesses. Melina teaches applied behavioral economics through the Texas A&M Human Behavior Lab and obtained her master’s in behavioral economics from The Chicago School of Professional Psychology. A proud member of the Global Association of Applied Behavioral Scientists, Melina has contributed research to the Association for Consumer Research, Filene Research Institute, and writes on Behavioral Economics & Business for Inc Magazine. Her first book, What Your Customer Wants and Can’t Tell You (2021), won first place in the Chanticleer International Book Awards in its category, of which her second book, What Your Employees Need and Can’t Tell You (2022), was also a finalist. Her highly anticipated third book, The Truth About Pricing, is scheduled to publish in January 2024. https://www.linkedin.com/in/melina-palmer-36ab8712/ https://www.linkedin.com/company/the-brainy-business/ https://twitter.com/thebrainybiz https://www.youtube.com/c/thebrainybusiness https://www.instagram.com/thebrainybiz/ https://www.facebook.com/thebrainybiz/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Ethan Bull, Co-founder, ProAssisting Ethan Bull is a co-founder of ProAssisting, a next-generation remote, fractional executive assistance firm for business owners and C-suite executives. With a background in hospitality and an expert in the EA space, Ethan has held a variety of senior positions, including Director of Administrative Services and senior EA to the president and CEO at Rochester Regional Health. https://www.linkedin.com/in/ethanbull/ https://www.proassisting.com/ https://www.facebook.com/proassisting/ https://twitter.com/proassisting https://www.linkedin.com/company/proassisting/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Robert Juul Glaesel, Partner at 24Slides.com Robert Glaesel is a Danish Entrepreneur living in Delray Beach, Florida, building the US side of his company 24Slides.com. He is a dedicated family man and father of 4 boys + a big dog. He is constantly trying to find the right balance between fulfilling his purpose as a family man and a dedicated entrepreneur trying to build businesses that people love to work in. Outside of running the Global sales and product team at 24Slides, he has just started his podcast BigMindsCamp to learn the best way to build businesses in which people love to work. https://www.linkedin.com/in/robertjuulglaesel/ https://www.youtube.com/@bigmindscamp Learn more about your ad choices. Visit megaphone.fm/adchoices
Ken Jacobs, Principal, Jacobs Consulting & Executive Coaching Ken Jacobs is the principal of Jacobs Consulting & Executive Coaching, which helps empower public relations and communications agency owners, CEOs, and senior leaders achieve and surpass their organizational, career, and personal goals by becoming more inspiring, inspired, and effective leaders. It does so via leadership coaching. His company also helps PR, integrated communications, marketing and advertising agencies grow business, manage for profitability, improve client service, and enhance team performance, communications and leadership skills. It does so via training and consulting. Prior to launching his companies, Jacobs spent 25 years in management and leadership positions with a number of PR agencies, including Ogilvy & Mather PR, Maloney & Fox (a division of WE), Lippe Taylor, and Marina Maher Communications (MMC), where he founded the agency’s training program, “MMC Masters,” which was cited for excellence by The Holmes Report. While at each firm Jacobs served on the agency senior leadership group, responsible for such critical areas as client service, professional development, business development, and agency marketing. Jacobs shares his insights via “Taking the Lead,” the quarterly leadership column in PRSA’s Strategies & Tactics and the similarly named video podcast on his website, where he discusses leadership with some of the industry’s most respected leaders: https://www.jacobscomm.com/taking-the-lead/ Jacobs also writes about leadership for Ragan’s PR Daily and the O’Dwyer’s PR Newsletter. He presents regularly on leadership, new business, and client service at PRSA Counselors Academy Spring Conference and various PRSA chapters, and has presented on leadership for agency and corporate senior leaders at the Florida PR Association (FPRA), The Public Relations Global Network (PRGN), Taan Worldwide (the global network of independent communications agencies), and IABC NJ and Philadelphia Jacobs sits on the board of PRSA Tri-State District and served on the board of PRSA NJ from 2013 to 2022, where he led the Senior Professionals Group. Previously, he served on the board of the International Coach Federation (ICF) of New Jersey. Jacobs, who launched his training, consulting, and coaching business in 2007, holds Professional Certified Coach (PCC) credentials from the International Coach Federation (ICF), and is accredited as a Certified Professional Coach, Energy Leadership Index Master Practitioner and a COR.E Leadership Dynamics Specialist by the Institute for Professional Excellence in Coaching (iPEC). https://www.linkedin.com/in/jacobsconsultingcoaching/ https://www.facebook.com/JacobsConsultingAndExecutiveCoaching https://twitter.com/kensviews?lang=en Learn more about your ad choices. Visit megaphone.fm/adchoices
Janet Falk, Chief Strategist, Falk Communications and Research Janet Falk is a Communications professional with more than 30 years’ experience in-house, as a consultant and at public relations agencies. As Chief Strategist of Falk Communications and Research, www.JanetLFalk.com, she manages pro-active media outreach and has secured placement of executives and events in local, national and international print and broadcast media. For example, articles in three hotel industry publications generated more than 800 phone calls from hotel industry CFOs inquiring about a client’s services, a far more impactful and economical approach than buying a list of hotel executives for cold-calling. Attorneys, CPAs, business executives and consultants rely on her insight, strategy and analysis. Janet is a versatile writer who can prepare newsletters, speeches, articles, LinkedIn profiles, presentations and website copy, as well as marketing literature. She has a broad network of contacts among graphic designers, web developers, photographers and printers to meet related client needs. Speak with her for a complimentary Strategic Communication Session to assess your Communications activity and online presence. She guarantees TWO IDEAS. www.linkedin.com/in/janetlfalk www.JanetLFalk.com Create and Monitor Your Marketing RBI Learn more about your ad choices. Visit megaphone.fm/adchoices
Kevin Perlmutter, Chief Strategist & Founder, Limbic Brand Evolution Kevin Perlmutter is Chief Strategist & Founder of Limbic Brand Evolution - a brand strategy & neuromarketing consultancy.  He loves working with CMO’s, Brand and Business Leaders who have set out to make people’s lives better, and who yearn for more people to understand and desire their brand. His Limbic Sparks® approach to brand strategy answers the question, "why should people care about your brand?" and leads to more compelling and loyalty-driving brand messaging, offerings and experiences. It’s all about sparking brand desire with emotional intelligence. Limbic Brand Evolution:  https://www.limbicbrandevolution.com/ Let’s Talk Limbic Sparks Podcast:  https://www.LimbicSparks.com/ LinkedIn: https://www.linkedin.com/in/kevinperlmutter/ Email:  Kevin@LimbicBrandEvolution.com Learn more about your ad choices. Visit megaphone.fm/adchoices
Gregg Lederman, Author, Speaker, Executive Coach Gregg Lederman is a professional speaker, executive coach, and New York Times best-selling author. Over the past 20 years, Gregg has worked with tens of thousands of business leaders and managers to implement performance-driven leadership, employee engagement, and customer experience solutions. He is the author of three award-winning books. His latest book, CRAVE: You Can Enhance Employee Motivation in 10 Minutes by Friday™ has been credited by many executives as “life changing” for those who want to become better leaders. https://www.gregglederman.com/ https://www.gregglederman.com/lederman-on-leadership/ Learn more about your ad choices. Visit megaphone.fm/adchoices
David Day, Founder and Managing Partner, enStrategy David is a Senior Executive with over 20 years of experience in the sales and delivery of Business Strategy and Information Technology programs in a wide variety of industries including Energy, Life Sciences, and Consumer Goods. His strong entrepreneurial, leadership, and program delivery skills lend to an exceptional ability to build, motivate, and lead top-performing teams to surpass expected outcomes. He has managed dozens of global projects across North America, Europe, and Asia. David’s areas of expertise include Expert Networks, Revenue and Profit Growth, Mergers & Acquisitions, and Supply Chain Management. Throughout his career, he has worked with numerous Fortune 500 companies; most recently, he devotes his efforts to delivering time-tested services to small and medium-sized businesses with the same strategy needs. David earned his BS in Electrical Engineering from Louisiana State University in 1989. https://www.linkedin.com/in/davidwiltonday/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Brandon Fluharty, Founder of Be Focused. Live Great. Brandon is a former VP and top seller at LivePerson (NASDAQ: LPSN), the top Artificial Intelligence company on the planet, as selected by Fast Company in 2022. In his role as Vice President of Strategic Account Solutions, Brandon closed over $50M in SaaS sales with Fortune 100 companies like Delta, Chipotle, and UnitedHealthcare. In 2019, he entered the coveted 7 figure annual earners club for the first time. These results came about, not so much by focusing on specific sales techniques and tactics, but more through designing and developing a unique way to operate consistently at an elite level. Today, Brandon shares this knowledge to help elite sales professionals learn from his successes and failures. https://www.linkedin.com/in/brandonfluharty https://twitter.com/brandonfluharty https://www.instagram.com/brandonfluharty Learn more about your ad choices. Visit megaphone.fm/adchoices
Jed Olson, Co-Founder, High Ticket Labs Jed Olson is the Co-Founder of High Ticket Labs inc. In just a few short years after leaving a career in charity work, Jed has helped hundreds of entrepreneurs and service-based businesses generate over 50 million dollars in sales from new revenue streams capitalizing on their success & expertise. Jed believes that service-based business owners can and need to scale in a way that doesn’t require them to trade more time for money. An avid Traveler, he’s had hippos dictate his curfew, knows the right way to cook a scorpion and discovered 3, somewhat legally questionable ways to see the pyramids . Instagram & Tik Tok: @jedolson LinkedIn: linkedin.com/in/jedolson/ Website: www.highticketlabs.com/sus Learn more about your ad choices. Visit megaphone.fm/adchoices
David Shriner-Cahn, Community Builder, Podcaster, Consultant After 28 years as a highly skilled employee, David was told that his job was over. In spite of the immediate trauma and fear, he knew that as his next step, he’d rather work for himself and have more control over his destiny. That was in 2006. Today, David is a thriving community builder, podcaster and speaker. He helps high-achieving professionals, with a late-career job loss, build their consulting business, so they can do what they love and get paid what they’re worth. https://SmashingThePlateau.com https://linkedin.com/in/davidshrinercahn https://facebook.com/davidshrinercahn https://twitter.com/smashingplateau https://smashingtheplateau.com/community Learn more about your ad choices. Visit megaphone.fm/adchoices
Chris Mele, Managing Partner, Software Pricing Partners Chris is the Managing Partner at Software Pricing Partners, focusing on helping software companies develop better pricing strategies. Chris and his team help B2B software companies develop innovative pricing strategies that delight customers while minimizing risk at every stage of the pricing process. This singular focus has inspired the most advanced monetization methodology in the B2B software industry and delivers top-line growth, better profitability, and higher valuations. Since 1982, they have helped create pricing strategies for companies like IBM, Dell, Cisco, HP, McAfee, and Microsoft. https://softwarepricing.com/ https://www.linkedin.com/company/software-pricing-partners/ https://twitter.com/softwarepricing/ https://www.linkedin.com/in/christophermele/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Justin Breen, Founder of BrEpic and BrEpic Network Justin Breen is the founder and ceo of BrEpic and BrEpic Network. The purpose of his life is to be a connecting superhero for every visionary, abundance, investment mindset entrepreneur and share their stories with the world. https://www.linkedin.com/in/justinbreen1 https://www.brepicllc.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Libby Rothschild, Founder of Dietitian Boss Libby Rothschild shows coaches, consultants, and entrepreneurs how to attract clients online without ads or a website. As a former clinical dietitian, Libby transformed from making 55k a year in a windowless clinical office to building a million-dollar company. Within her first 3 years of business Libby grew a 7 figure company without using paid ads or SEO. Libby's first company shows dietitians how to create a 6 and 7 figure virtual private practice using her trademarked method. https://www.youtube.com/channel/UCIXPySZ-j09S9NZwE17d-iQ https://www.dietitianboss.com/podcast/ https://www.instagram.com/dietitianboss/ https://www.linkedin.com/in/libbyrothschild/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Yaro Starak, Co-Founder, InboxDone Yaro began his entrepreneurial career at 18 years old, starting a website about a trading card game. A few years later he launched an online essay editing business, then began blogging and podcasting about entrepreneurship in 2005. From day one, Yaro focused on freedom as his main business objective, but it became clear that the biggest reason he didn't have the kind of freedom he wanted was because of email. Email customer support, email sales followup and dealing with all the day-to-day messages that come in from newsletters, software and app notifications consumed up to five hours of his day, every day -- and it never stopped! The more success Yaro had with his business, the more emails showed up. Because of the volume of email coming in, he couldn't provide the level of customer and sales support that he knew he should. Everything changed when Yaro hired his first email assistant, who completely took over his business inbox, unlocking the kind of freedom he always wanted. Yaro has been spreading the word about InboxDone since the company's inception in 2017, checking his email just once per month. He continues to write, podcast and travel the world, knowing that his email is safely in the hands of his talented team. https://inboxdone.com/ https://inboxdone.com/application-call/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Nicole Demeo, Founder, Outfront Solutions Founder of Outfront Solutions, Nicole DeMeo is an accomplished marketing executive, business launch, growth and turnaround expert. A Silicon Valley veteran, she works closely with executive teams to develop strategies and guide companies through multiple phases of their lifecycles. Her participation in over 50 company launches - including four of her own – has created significantly increased valuations, acquisitions and IPOs. Nicole has served as brand ambassador and marketing strategist for industry leaders such as Steve Jobs, Eric Schmidt and Carly Fiorina and created brand positioning, messaging, and go-to-market strategies for Fortune 500 companies including Apple, HP and Accenture. She has formed and marketed funds and incubators including Andra Capital, How Women Invest and Earlybird Venture Capital. Nicole bridges Silicon Valley to the world bringing fast-growth companies like Trendyol.com EyeEm, Peak Games, NDS Cognitive Labs and Making Sense to market globally. Fueled by her desires to give back, she has worked with some of the largest non-profits, foundations, community organizations and venture funds of our time including: How Women Invest, The September 11th Fund, American Red Cross, UPWARD, How Women Lead, an Advisor to many others. In addition to building businesses, funds, communities and personal brands, Nicole’s passion is also in wine as owner of Media Luna Vineyards in Argentina. https://www.linkedin.com/in/nicoledemeo/ https://twitter.com/OutfrontNow @techiecat Learn more about your ad choices. Visit megaphone.fm/adchoices
Hilary Corna, Author, Speaker, Founder, Female Thought Leader Accelerator Hilary Corna believes there is an evolution occurring in the business. It's not just about the technology, tactics, integrations, and how much money leaders pump into their companies -- it's about love, care and human connection. Her work draws from topics including Kaizen, Operations, Customer Experience (CX), Employee Experience (EX), Culture, and Innovation. Her clients have included State Farm Insurance, Toyota, General Motors, Coca Cola, and the United Nations Foundation to name a few. Hilary’s been featured in the New York Times, Fortune, ForbesWoman, The Wall Street Journal, NBC, and dozens of other publications. https://hilarycorna.com/ https://www.instagram.com/hilarycorna/ Learn more about your ad choices. Visit megaphone.fm/adchoices
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