Bank Customer Experience

157 Episodes

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How can banks maintain a good CX in light of layoffs?

2024-05-1019:51

In recent news, big banks have made major layoffs, with Citi laying off a total of 2,000 employees in the first three months of 2024, with other banks such as PNC Financial and Wells Fargo following suit. But this news presents a challenge, how do banks maintain a good customer experience with reduced staff? Should banks be cutting headcount or training employees more efficiently?Bradley Cooper, editor of ATM Marketplace discussed bank layoffs in light of CX with Mack Turner, a 30 year vetera...

How to pull off a successful branch renovation

2024-04-1220:49

Banks have been rethinking their branch strategies for some time. While some are downsizing their number of branches, others are renovating or constructing brand new branches. These branches need to be fully optimized to meet the needs of a changing audience. The first episode of the Bank Customer Experience Podcast explored the topic of branch renovations. Bradley Cooper, editor of ATM Marketplace, interviewed Jean-Pierre Lacroix, founder and president of design firm Shikatani Lacroix Design...

Perfecting Pizza: POS systems at heart of restaurants, but avoid these common mistakes

2023-08-0713:54

Perfecting Pizza: Pizza survey shows what customers want from their favorite pizzeria

2023-07-1121:33

Perfecting Pizza Podcast: Loyalty programs help increase restaurant's bottom line

2023-05-0519:08

Plant-based ingredients grow on pizza market

2023-02-0713:38

In this edition of the Perfecting Pizza Podcast, Pizza Marketplace Editor Mandy Wolf Detwiler chatted with Mike Reinecker, director of sales for PDQ Signature Systems, to learn some tips and common mistakes to avoid when it comes to choosing and using a POS system.

How tech stacks are learning to be more intuitive - FOOD

2022-11-0323:04