Claim OwnershipGolf Business Podcast
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This is the Golf Business podcast brought to you by the National Golf Course Owner's Association (NGCOA), the leading voice for today's owners and operators. Each episodes features guests and discussions about some of the most important matters in our business. Hosted by former NGCOA president Charlie Birney.
This podcast is supported by Yamaha Golf Carts, the official golf cart partner of NGCOA.
This podcast is supported by Yamaha Golf Carts, the official golf cart partner of NGCOA.
95 Episodes
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BEST OF → For this special episode of the Golf Business podcast, listen in on a few of the highlights from an unforgettable Q&A at NGCOA’s 2024 Golf Business Conference in Orlando, Fla., on January 24, 2024. National Golf Course Owners Association CEO Jay Karen welcomed golf legend and six-time major championship winner Lee Trevino, and they discussed countless stories, successes, and signature moments from the champion's career. Trevino was presented with the 2024 Award of Merit, NGCOA’s highest honor, earlier that afternoon. Then host Michael Williams talks with Chris Nowak, Veteran & Military Liaison for the PGA of America – recorded live on the PGA Show floor in Orlando. Learn about the PGA HOPE program that will help over 17,000 veterans this year heal by learning golf. This 6-week program is designed to teach veterans the mechanics of the swing, become singularly focused on playing, and move past their traumatic experiences through the joy of the game. How can owners and operators play a part in this important initiative?
Description: Listen in as Jay Karen (CEO, NGCOA) and Don Rea, PGA (Vice President, PGA of America) recap a busy past few months, take a peek at what’s in store for 2024, and sit down with special guest Greg Nathan, President and Chief Operating Officer of the National Golf Foundation (NGF). Jay, Don and Greg react to eye-opening industry data, discuss their takeaways from NGCOA’s recently released 2024 Golf Industry Compensation and Benefits Report, and look ahead to the new year as NGF has announced Greg Nathan will take the helm as their CEO starting January 1. Then, host Michael Williams welcomes Lauren Dudding, Sr. HCM Account Executive for Paylocity, for a House Chat. Discover how Paylocity has simplified the process of HR by providing a mobile-first approach to their business systems. Learn how managers, supervisors, and employees have everything at their fingertips, from paystubs to expense reports, training videos, and social collaboration tools all in one place. Are you looking for an effective way to save time and streamline your operations?
Listen in as Michael Williams sits down with Allison George, owner of Toad Valley Golf Course, and Del Ratcliffe of Ratcliffe Golf Services, as they dive into the ins and outs of golf operations at their respective courses. From late equipment deliveries to managing an unprecedented increase in rounds played, learn how they continue to keep the ball rolling true at their clubs! Then, Michael welcomes Jason Pearsall, CEO of Club Caddie and Managing Partner of Warren Valley Golf Course in for a House Chat. Discover how Club Caddie’s new software is allowing owner/operators to track the location of their golfers on the course to improve the overall customer experience. Listen in as Michael retrieves a wealth of knowledge from this seasoned and multi-faceted industry veteran. Are you looking for an advanced business management system to improve operations at your course?
Listen in as Michael Williams sits down with Eleanor Brown, Director of Sustainability at Southworth Development, as they dive into the exciting ways owner/operators can make their facilities more environmentally friendly. Recorded on the heels of Earth Day, listen in to learn about practical ways to reduce water usage, improve carbon emissions and provide habitats for wildlife at your facility. What operational insights can you glean from this seasoned environmental expert? Then, Michael welcomes Bryan Hunt from Toptracer, an NGCOA Executive Partner, for a House Chat. Discover the features of Toptracer’s new instruction software. Listen in as Bryan describes this data integrated technology giving PGA professionals a more in depth understanding of their student’s game. From trackable lesson assignments to a game-changing web-enabled platform that enhances golf instruction, are you looking for new ways to improve the player experience at your facility?
Jay Karen (NGCOA CEO) and Don Rea, Vice President, PGA of America sit down with special guest Rep. Nancy Mace (SC-01) for the April 2023 edition of Golf Business LIVE. They’ll fill you in on the latest industry news and trends, and preview the upcoming (and in-person) National Golf Day 2023. Plus, as co-chair of the newly-formed Congressional Golf Caucus, hear what the congresswoman has on her golf industry radar. As an owner/operator, what emerging legislation should you be keeping an eye on? Then, Golf Business LIVE host Michael Williams welcomes Ken Reynolds, Vice President of Sales for aboutGOLF, an NGCOA Executive Partner, for a House Chat. Discover the value aboutGOLF’s simulators can add to your golf entertainment operations and increase revenue at your facility. With a plethora of elite golf course designs to choose from and an array of traditional and non-traditional games you can play, simulators are changing the way customers are enjoying golf. Are you interested in adding another exciting revenue stream to your business?
Golf Business LIVE with Michael Williams returns with our fan favorite Owner-to-Owner segment! Listen in as Michael checks in with Jeff Hoag of Scott Lake Golf Course and Justin Smith of Olde Homestead Golf Club to see how they are managing their golf operations during the cold winter months. What insights can you glean from these seasoned operators about running your facility during the off season? Then, Michael welcomes Sarah McKee, Partner, and Trevor Bastien, Director of Sales, for 100GROUP,, an NGCOA Smart Buy Marketplace partner! In this House Chat, learn how 100GROUP’s dedication to customer service has made them a leader in the space of credit card processing. Are you looking for a way to streamline your point of sale systems and get more cost effective rates at your facility?
It’s the first Golf Business Podcast of 2023! We kick things off with a talk about all things player engagement in our Inside Golf Business segment! Host Michael Williams sits down with PGA of America's Steve Tanner to discuss how teaching programs for golfers of all ages are specifically geared to help develop a passion for the game – and the risk-free (and revenue-enhancing) ways course owners can play a part. Then, for the first House Chat of the new year, Michael welcomes Jonathan Wride, CEO of Supreme Golf, the brand new sponsor of Golf Business LIVE and the latest NGCOA Executive Partner! From advanced course management to in-depth reporting technology, learn how Supreme Golf is working hand in hand with golf course operators to increase revenue and reduce costs. With all of the tee time booking innovation and technology sweeping across the industry, what changes are you making at your golf operation to further optimize your business?
Jay Karen (NGCOA CEO) and Don Rea, Vice President, PGA of America sit down with PGA of America's CEO Seth Waugh on a recent Golf Business LIVE! Hear what's on the PGA's radar in 2023 (+ beyond), his vision for the golf industry, near-term challenges and opportunities, and much more. Then, for this edition of House Chat, Golf Business LIVE host Michael Williams welcomes Matt Pringle, Managing Director for the USGA Green Section, an NGCOA Smart Buy Partner. For over 100 years the USGA Green Section has been at the forefront of golf agronomy. Discover how they continue to deliver the best research and technological advancements for owners and superintendents managing the condition of their courses.
Listen in as Michael Williams sits down with Whitey O’Malley, Saddleback Golf Club, CO and Cathy Harbin, Pine Ridge Golf Course, TX to discuss current operations at their clubs and the challenges they faced this year. From record droughts to supply and demand delays, learn how these veteran operators strategically managed the critical issues of 2022 and are planning for an economic downturn next year. Then, Golf Business LIVE host Michael Williams welcomes Tagmarshal’s CEO Bodo Sieber for this edition of House Chat. Discover how they’re providing technologically advanced solutions for course owners to manage the ever-present problem of slow play. Tagmarshal streamlines operations with software that provides insightful data to improve efficiency, increase revenue, and optimize the guest experience.
Listen in as Jay Karen (NGCOA CEO) and Don Rea, PGA (Secretary, PGA of America) chat with special guest John Brown, CEO of GreatLIFE Golf. Find out what's in store for one of the nation's largest MCOs and we'll touch on other critical golf operation issues, including an overview of where the industry is regarding the prevalence of bartering tee times and effects that can have on a course owner's bottomline. Then, Golf Business LIVE host Michael talks to Anthony Robinson, Founder of Golf Surprize, an NGCOA Smart Buy Partner, for our House Chat segment. Discover how they're keeping the attention of the recent surge of new golfers with an entertaining rewards based golf app that's catching the attention of owners and operators. Are you looking for other innovative ways to increase entertainment at your course?
Listen in as Jay Karen (NGCOA CEO) and Don Rea, PGA (Secretary, PGA of America) chat with Joe Beditz, President & CEO of the National Golf Foundation. What are the industry trends surging to the top of NGF’s radar – and how will they affect your golf operations? Joe, Jay and Don discuss the unprecedented levels of new participation and how course owners can improve the customer experience and increase golfer retention. Then, Golf Business LIVE host Michael Williams welcomes 100GROUP’s Jeff Brodsly (CEO) and Trevor Bastien (Director of Sales) for this edition of House Chat. Discover how they’re changing the game for course owners when it comes to credit card processing. Hear how members are running a more efficient, secure, and cost-saving operation courtesy of 100GROUP, one of the latest NGCOA Smart Buy Partners.
Michael Williams hosts our second Owner to Owner segment of 2022 (01:13 - 27:30). Listen in as Allison George of Toad Valley Golf Course and Jeff Hoag of Scott Lake Golf Club cover the latest and greatest at their facilities – as well as challenges they're facing as the summer season is officially in full swing. Plus, with the emerging millennial generation going gung-ho for golf, learn how Allison and Jeff turn these new golfers onto the game while also ensuring they come back to their club for more rounds in the future. Then, Michael welcomes Keith Fisher and Dylan Gladney of PGA Career Services for a House Chat segment (27:47 - 46:18). Listen in as they dive into how they're providing great career opportunities to those seeking a path into the golf industry. Hear about the innovative PGA job board and how it has become a powerful platform for hiring quality employees during a labor shortage.
Hear from Ronnie Miles, NGCOA's Sr. Director of Advocacy, (1:15 – 23:00) as he chats with Michael Williams to recap the key points addressed to lawmakers during National Golf Day 2022 and spotlight other critical legislation on NGCOA's Advocacy radar that course operators should stay aware of – including new labor laws, credit card processing fee discussions in Congress, WOTUS rulings, and more. Then, listen in as Michael welcomes Whitney Pennell (23:00 – 47:00), RCS Hospitality Group's founder and president, for an enlightening House Chat as they discuss trends and tactics in workforce management. Plus, NGCOA members Leo Lynne (FL) and Wayne Rohauer (MD) join the discussion to share their successes with RCSU's virtual training and the positive impact felt across their operations. RCS Hospitality is the sponsor of NGCOA's online Hospitality Center and a Smart Buy partner!
Hear from Rhett Evans, CEO of the GCSAA, (1:00–38:45) as he chats with NGCOA CEO Jay Karen and Secretary of the PGA of America Don Rea. Learn how the GCSAA is continuing to lead the way on sustainability, including providing operators and lawmakers with critical science-based data to combat negative environmental stereotypes that golf often faces. Plus, with new potential legislation shaking things up in Washington, how will golf course owners and superintendents adjust their operations to meet current challenges and be prepared for future hurdles? Then, listen in as Michael Williams welcomes Shaun Hansen with Toptracer, (39:00–56:00) for a House Chat segment as they go behind the scenes on Toptracer technology, which has taken the golfing world by storm. Hear how their technology is providing incredible experience for golfers and reshaping ranges from coast to coast. What are the benefits course owners are seeing when they add Toptracer to their facility? Plus, learn why the historic home of golf at St. Andrews even added it to their range.
Hear from course owners Rock Lucas of Charwood Golf Club and Del Ratcliffe of Ratcliffe Golf Services (00:45–21:15) as they highlight challenges they’re noticing early in 2022, as well as opportunities on the horizon. In our first "Owner to Owner" chat of the year, learn how Rock and Del are adjusting operations to stay profitable considering the labor climate and record inflation levels. Plus, with all of the innovation and technology sweeping across the industry, how are they deciding on what's the most beneficial for their bottom line? Then, listen in as Michael Williams welcomes Steve Tanner, Senior Director of Player Engagement at the PGA of America, (21:30–40:00) to this “House Chat” segment as they dive into how the PGA Jr. League is reshaping youth golf in America. Hear about the exciting and innovative programs offering kids access and opportunity to the game, as well as valuable life skills. How do course owners contribute to this success... and if they aren't already involved, how can they play a part?
Hear from the founders of the new crypto-based LinksDAO (1:15 - 47:45) during their recent appearance on Golf Business LIVE with NGCOA CEO Jay Karen and Secretary of the PGA of America Don Rea. Jim Daily and Adam Besvinick discuss crypto’s unmistakable emergence in the golf industry, and share plans for how their “DAO” club membership model would function in this digital concept… and what owners and operators should know going forward. Then, Jason Pearsall of Club Caddie talks to Michael Williams (48:00 - 1:01:30) on the most recent episode of NGCOA’s brand new series Golf Business LIVE with Michael Williams. Jason and Michael dive into all things technology and spotlight how golf management software is evolving to meet the needs of today's golf facility workforce and their customer’s expectations.
Hear from renowned golf instructor Will Robins (1:45 - 34:00) during his recent appearance on Golf Business LIVE with NGCOA CEO Jay Karen and Secretary of the PGA of America Don Rea. Find out Will’s take on the current state of golf facility instruction and his vision for future coaching models, which could transform the bottom line at your club. Then, Chris Novak of PGA HOPE talks to Michael Williams (34:00 - 45:30) on the most recent episode of NGCOA’s brand new series Golf Business LIVE with Michael Williams. Chris shares incredible and inspiring stories surrounding PGA HOPE, what it means for our nation's Veterans, and how course owners and operators can play a crucial role in this program.
In this House Chat segment, Tony Schaffer, President, HALO DAS discusses HALO DAS wireless solutions to take your facility to the next level when it comes to operational efficiency and the delivery of outstanding customer experiences. Today’s staffing challenges and customer expectations demand innovative solutions and HALO DAS delivers. In this House Chat segment, Ken Reynolds, VP of Sales and Marketing, aboutGOLF, and Golf Business Conference 2022 sponsors, discusses aboutGOLF gaming and simulation systems and their mission to connect golfers with others and to make golf available … anytime, anywhere, and by anyone ... because together is better for the future of golf.
In this Owner to Owner segment, Allison George, Toad Valley Golf Course, Iowa and Rock Lucas, Charwood Golf Club, South Carolina talk about labor challenges at golf courses, creative solutions, and how they are working to support high demand, and their view towards 2022. In this Inside Golf Business segment, Ben Vainer, Founder & CEO of Tee Commerce, will share with owners the financial benefits of e-commerce and an online pro-shop, including zero financial risk to maintain shop inventory. How do you compete and win in an evolving market where customers are shopping from home? Tune in and learn how!
In this Inside Golf Business segment, NGCOA Partner Golf Surprize Founder & CEO, Anthony Robinson shows you how to thank your customers for every purchase they make, create loyalty, and grow your revenue and database. Whether daily rounds, tournament rounds, merchandise, food & beverage, range balls or more, Golf Surprize rewards your customers for making the right decision...choosing to play and spend at your club! In this House Chat - Advocacy segment, Loretta Raftery, Founder & Managing Partner, Raftery Law Group, Manhattan Beach, CA, discusses labor laws impacting golf course owners and operators, and best practices recruiting effective workers, especially front line staff as the golf industry is faced with industry wide shortages.
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