F&I Talk Outside the Box

Listen to EFG's Vice President of Training and Inside Sales, Glenice Wilder, discuss the changes implemented to EFG's F&I class and the upcoming 2024 F&I Talk Outside the Box lineup with EFG Training Managers, Anthony Olivieri and Charles Horsley.Learn more about EFG Training: https://www.efgcompanies.com/services/training-services/

Listen in at EFG's Vice President of Training & Inside Sales, Glenice Wilder, and EFG Training Manager, Anthony Olivieri, tackle the lost art of negotiation. In this episode, they unpack what has happened to the practice sine the pandemic;what dealers can do now to hone their negotiation skills; and,best practices going forward.Learn more about EFG training services: https://www.efgcompanies.com/services/training-services/If you want to get in touch with us to let us know how we impacted your business or to ask questions for us to answer on the podcast, don’t hesitate to email us at trainingservices@efgusa.com. We’d love to hear from you.

In today's podcast, EFG Trainers, Dave Gibbs and Anthony Olivieri are joined by EFG's Regional VP of Agency Services, Ryan Musgrove, to discuss best practices in tackling one of the most pressing challenges to today's car buyers - negative equity.Learn how to ensure a good deal for your customers and your dealership through a consultative selling approach. Learn more about EFG Training Services: https://www.efgcompanies.com/services/training-services/

Listen in as EFG's Vice President of Training and Inside Sales, Glenice Wilder, discusses the current sales-team mindset facing dealers today, how we got here, and what dealers need to do going forward to turn their order takers back into sellers.Joining Glenice in this discussion is EFG's Executive Vice President or Dealer Services at EFG, Scott Kaskocsak, and the company's Senior Vice President of Agency Services and Powersports, Adam Ouart.  Together, this powerhouse team provide an overview of this challenge from a retail auto and powersports dealer perspective, along with insight from automotive agencies.Learn more about EFG Training Services: https://www.efgcompanies.com/services/training-services/Contact EFG Training Services: trainingservices@efgusa.com 

Is your dealership ready to be in compliance with the updated Safeguards rule? EFG's Senior Manager of Infrastructure and Security, Randy Standish, breaks down the three basic categories of data security that all dealers should know. 1. Where does your personal identifiable information (PII) rest/reside? 2. How do you protect the transfer of information?3. How do you keep PII secure while it's in use?Learn how EFG protects both its clients and contract holders PII here: https://www.efgcompanies.com/compliance-security/Have questions for the podcast? Email us at trainingservices@efgusa.com. 

In this special podcast episode, EFG's Chief Revenue Officer, Eric Fifield hosts a conversation with two General Managers from the Moritz Auto Group, Jim Hardick and Matt Ducote. These three industry veterans discuss Jim and Matt's decision to invest in compliance training in 2023, answering the questions "why now?" and "what results are they looking to achieve?"You can learn more about EFG's training services here: https://www.efgcompanies.com/services/training-services/Have a question for the podcast? Email us at trainingservices@efgusa.com.

Is your dealership ready for electric vehicles?EFG's Senior Product Manager and resident electrical engineer, Nilesh Pate discusses three things dealers need to ask today to equip their dealerships with the necessary charging stations for an EV future.Have questions for us to answer on the podcast? Email us here: trainingservices@efgusa.com 

Original Air Date: Sept 1, 2022How do you handle cash customers? Does your team: work to sell protection products to these customers; flip them to financing; or just process the cash deal and move on?In our latest Peak Powersports Profitability Podcast, EFG's Glenice Wilder and Shane Hildy tackle cash customer best practices for your dealership to implement today. Learn more about EFG's services for Powersports Dealers:  https://www.efgcompanies.com/who-we-serve/for-powersports-dealers/ Have a question for us to address on the podcast? Email us at EFGPowersports@efgusa.com

Original Air Date: May 26, 2022EFG Vice President of Powersports, Glenice Wilder, hosts Joe Garcia, the General Manager of Vicars Powersports to talk all things powersports, including the impact of the pandemic and the future of the powersports retail dealer.  Learn more about how EFG helps powersports dealers generate lasting success here: https://www.efgcompanies.com/who-we-serve/for-powersports-dealers/

Original Air Date: March 16, 2022Listen to EFG’s Vice President of Powersports, Glenice Wilder and EFG’s Senior Powersports Claims Adjuster, Dave Strebeck discuss the benefits of training all dealership departments to work together. Finish the podcast with actionable steps you can take today to drive efficiency and cultivate better customer service throughout the sales and ownership lifecycle.

Listen in as EFG's Vice President of Training and Recruiting, Kim Kotz Carroll and the Executive Vice President of the Association of Finance and Insurance Professionals, Shannon Robertson discuss the proposed rule changes from the FTC and what dealers need to do now to stay compliant.Stay up-to-date on FTC happenings: https://efgintelligence.com/2022-ftc-proposals/Have questions for us to answer on the podcast? Email us at trainingservices@efgusa.com.

We're halfway through 2022 and regulators are not letting up on the automotive lending and retail auto spaces. Hear from the Executive Director of the Association of Finance and Insurance Professionals, Shannon Robertson on what's going on in the world of compliance today. In today's episode, Shannon will outline some of the new proposals from the FTC. You can learn more about these proposals here: https://www.ftc.gov/news-events/news/press-releases/2022/06/ftc-proposes-rule-ban-junk-fees-bait-switch-tactics-plaguing-car-buyersLearn more about EFG and how we help clients maintain compliant profitability here: https://www.efgcompanies.com/services/common-sense-compliance/If you want to get in touch with us to let us know how we impacted your business or to ask questions for us to answer on the podcast, don’t hesitate to email us at trainingservices@efgusa.com. We’d love to hear from you.

Meet Mark Gregg, the newest addition to EFG Training Services!Mark brings a wealth of auto and powersports dealer management and training acumen to F&I Talk Outside the Box. Listen to Mark and Dave discuss the current state of the automotive and powersports industries, and how EFG is supporting clients in this transitory time.

Listen to EFG's Vice President of Powersports, Glenice Wilder and EFG's Training Manager, Dave Gibbs discuss EFG's newest podcast, Peak Powersports Profitability.Finish the podcast better informed about the powersports market and the current challenges EFG is helping clients overcome.Be on the lookout for the first Peak Powersports Profitability podcast to drop in March.

Start the year on the right foot for compliance. Listen to EFG Training Manager, Dave Gibbs discuss current regulatory and compliance trends with the Executive Director of the Association of Finance and Insurance Professionals (AFIP), Shannon Robertson.Want to get your team AFIP certified? Contact EFG today to find out how: https://www.efgcompanies.com/services/training-services/course-registration/

In the latest episode of F&I Talk Outside the Box, EFG's CEO, John Pappanastos joins EFG Training Manager, Dave Gibbs to talk about current economic trends and how they relate to the retail automotive industry.

Listen to EFG's training managers discuss how one F&I Top Performer, Amy Matheny with Ron Marhofer Auto Group, increased her production by 39% after taking EFG's F&I Producer Class.In EFG's F&I Talk Outside the Box Podcast, you'll learn how Amy continually challenges herself to raise the bar on her production and customer service.Have questions you'd like answered on the podcast? Email us at trainingservices@efgusa.com.Learn more about EFG's training services here: https://www.efgcompanies.com/services/training-services/

Listen to EFG Training Manager, Jason Hash, discuss all the ins and outs of claims administration with EFG's Vice President of Operations, Jay Hartmann. Learn how to  use this  information to better tailor the benefits of F&I products to your consumers and increase product penetration.

In this episode, EFG Training Manager, Dave Gibbs, talks all things compliance with Shannon Robertson, the Executive Director of the Association of Finance and Insurance Professionals, AFIP. To learn more about EFG's compliance services, visit: https://www.efgcompanies.com/services/common-sense-compliance/To learn more about AFIP, visit: https://afip.com/If you have a question you would like addressed on the podcast, or would like to reach out to our training managers, email us at trainingservices@efgusa.com.You can also reach out to Shannon Robertson directly at shannon.robertson@afip.com

In this episode of F&I Talk Outside the Box, listen to EFG Training Managers, Dave Gibbs and Paul Roberts on the importance of service drive training and cultivating cross-departmental engagement.Learn more about EFG's Training Services: https://www.efgcompanies.com/services/training-services/