Claim OwnershipFree UC w/ 2600Hz Podcast Series
Subscribed: 0Played: 9
Subscribe
© 2022 Free UC w/ 2600Hz Podcast Series
Description
Join the 2600Hz team as they hold fun and educational discussions with leading industry analysts, leaders at some of the top UC companies, product experts and technical gurus and just fun partners and friends that love unified communications as much as we do
39 Episodes
Reverse
It’s that time of year again! This month, we’re reviewing the biggest trends and topics in the world of cloud communications in 2021. We hit on the rise of Microsoft Teams, the growing importance of Customer Experience (CX), the continued importance of CPaaS, and more!As promised, here’s the links to past episodes if you’d like to dive further into these topics:Micah Singer interview about the Microsoft Teams integrationKarl Anderson (2600Hz CTO) interview about KAZOO 5.x
In this month’s episode, Alisa and Clint are back with a history lesson! With all the talk of CPaaS and the future of cloud communications, we wanted to take a step back to see how the industry got here. We’ll trace that history from the PSTN days all the way up to the present, giving you an insightful and fun look at the industry’s history and positioning CPaaS fully within its context.Interested in CPaaS and what’s next in the cloud comms world? Head to our blog for recent posts that address these topic more fully than we were able to get into here. Like & Subscribe, and we’ll see you next time!
In this month’s episode, Clint and Alisa are back to recap the Cloud Comms Summit US, an industry event organized by Cavell and the Cloud Communications Alliance. This conference brings together industry analysts and service providers to review big trends in the industry and forecast for the year ahead. Whether you were unable to attend the conference or want a refresher on some of the big takeaways, we’ve got you covered!
In this month's episode, Clint chats with Micah Singer, the founder and Managing Director of TeamMate Technology. We chat all about our strategic partnership, which brings a Microsoft Teams Direct Routing integration to KAZOO, and why now's a great time to start offering your customers a Teams integration!If you’d like to learn more about our partnership with TeamMate Technology, including the dates for Beta and Production availability as well as how to sign up for beta testing, click here.
In this month’s episode, Clint sits down with our Chief Technology Officer and Chief Architect to chat about all things in the world of KAZOO. We’ll talk about some of the new features and plumbing changes coming with the upcoming 5.x release, but—more importantly—address the “why” 2600Hz is making these plumbing changes to its platform. What do these plumbing changes mean for the future of 2600Hz?For more on the architecture of KAZOO, visit our website here.
In this episode, 2600Hz’s Clint Mohs sits down with Bryan Paxton and Pablo Costas Sanchez, two organizers of the upcoming SpawnFest developer competition. Clint, Bryan, and Pablo discuss what SpawnFest is, who can participate, what’s up for grabs, and much more! For more information about the event and to register, check out the event’s website at https://spawnfest.org.
In this episode, 2600Hz's Alisa Bartash and Clint Mohs talk about customer churn and what you can do to help reduce it—or better yet—prevent it all together. We’ll share ways you can increase brand loyalty so your customers never think twice about jumping ship and going to a competitor, even if they’re presented with a really great deal.
In this episode, 2600Hz's Alisa Bartash and Clint Mohs tackle a topic that’s front of mind for many folks across nearly all industries--the hybrid workplace. While there are myriad things to be considered for the hybrid office to be successful, this episode focuses on the importance of equity when part of the workforce is working from home while the other is in office. If 2020 was all about WFH, 2021 is shaping up to be the year of RTO and the hybrid workforce. We also have a blog series on this topic! Check out part one, Hybrid Work Best Practices — Investing in Tech here.
In this episode, 2600Hz's Alisa Bartash and Clint Mohs talk about phone numbers and why we're running out of them. We'll give you a hint: it has to do with...technology! There are many everyday devices that use phone numbers and tons of creative ways businesses are utilizing phone numbers that you would never know about! Clint and Alisa discuss some of the lesser known and newer examples in this informative episode. As mentioned in the discussion, Clint wrote a blog with additional examples that you can read here.
In this episode, 2600Hz's Alisa Bartash and Clint Mohs talk all about pricing and packaging - why having a compelling pricing strategy is so important, the key factors to consider when creating or updating your pricing strategy, best practices for choosing a pricing strategy, and more. Whether you're creating a pricing strategy for the first time or if you're looking to revamp your existing strategy, this podcast has the information you need to create a profitable strategy. As mentioned in the discussion, Clint created a PDF resource all about pricing and packaging. You can download it here.
Happy New Year everyone! We are excited for 2021 and look forward to bringing you exciting new episodes with a twist...we want to keep the podcast fresh so we're switching things up a bit this year. This short and sweet episode gives you a sneak peek of what we're planning in 2021, how we're making the podcast even better, and topics to look forward to.
Join 2600Hz Head of Marketing Alisa Bartash and Emily Ransford, 2600Hz's Community Manager, for a conversation about the online Community that 2600Hz has built over the past 10 years. In this episode, Alisa and Emily discuss how Emily is deep in the middle of transforming it into an even more robust resource, providing new ways for members to share questions, tips, and user successes, as well as what members can look forward to in 2021. Emily also talks about various ways you can get involved in the Community, whether you're a Telecom newbie or an industry veteran. Learn more about the 2600Hz Community and join it today at forums.2600hz.com.
Join 2600Hz Head of Marketing Alisa Bartash and JK Chelladurai, Founder and CEO of OneBill, a leading Billing & Revenue Management platform provider, for a conversation about how you can enhance your customer's experience by streamlining your billing operations and revenue management. In this episode, Alisa and JK discuss how utilizing a billing and revenue management platform can help UCaaS providers grow their businesses and the benefits of choosing a cloud-based platform rather than one on-prem. JK also gives listeners advice on what to look for in a billing and revenue management platform to help them find the best solution for their business. Learn more about OneBill at onebillsoftware.com.
Join 2600Hz Head of Marketing, Alisa Bartash, UC Pioneer & Chief Cloud Evangelist of the Cloud Communications Alliance, Dave Gilbert, and Chief Product Evangelist of Prodoscore, Crisantos Hajibrahim, as they chat about the impact COVID-19 has had on the world, and specifically the world of Telecom. They discuss new technology that has emerged to help remote workers as well as a number of areas that need to be addressed moving forward. This is a follow up to episode 18, Remote Work in the Era of Coronavirus.
Join 2600Hz Head of Marketing Alisa Bartash for a timely conversation about call analytics with two members of the Xarios Technologies team — Jimmy Lim, Vice President of Cloud Product, and Yasmin Gray, Product Marketing Manager. In this episode, they discuss why call analytics are so important (even though they are often overlooked), how call analytics can be leveraged to help improve the customer experience, and some of the really innovative call center technology Xarios has brought to market. To keep the conversation going and to take advantage of a free trial of Dimensions on your KAZOO installation, email Jimmy at Jimmy.Lim@Xarios.com.
Join 2600Hz Head of Marketing Alisa Bartash and 2600Hz COO & Co-Founder Patrick Sullivan for a conversation about the importance of business agility and the role it plays in 2600Hz's commitment to enabling remote work. In this episode, Patrick and Alisa discuss how 2600Hz reprioritized their roadmap in response to rapidly changing customer needs and a massive increase in remote work due to the COVID-19 coronavirus pandemic. They also discuss how 2600Hz was able to bring new products that enable WFH to market in about a month and what businesses can do to successfully respond to their customers' needs during unprecedented events such as a pandemic.
Join 2600Hz Head of Marketing, Alisa Bartash, UC Pioneer & Chief Cloud Evangelist of the Cloud Communications Alliance, Dave Gilbert, and Chief Product Evangelist of Prodoscore, Crisantos Hajibrahim, as they chat about the benefits and challenges of remote work as the novel coronavirus continues to spread. In this episode, they discuss recent trends they've started seeing over the past few weeks as more and more employers began asking employees to work remotely, best practices for maintaining high levels of productivity after implementing a work from home strategy, and how technology can help ensure productivity isn't lost while working from home.
Join 2600Hz Head of Marketing Alisa Bartash and Jon Arnold, Principal of J Arnold & Associates, for a conversation about CCaaS. In this episode, Jon and Alisa discuss the dynamic market shift toward CCaaS, why CCaaS is gaining popularity, and the outlook for CCaaS in 2020 and beyond. As mentioned in the podcast, check out Jon's recently published article, "Is the Balance of Power Shifting from UCaaS to CCaaS?" for more on this topic.
Join 2600Hz Strategic Marketing Manager Alisa Bartash and 2600Hz Account Executive Ed Watson for a conversation about how agents, channel partners, VARs, MSPs, etc. are growing their businesses in 2020 by becoming VoIP resellers. Ed and Alisa talk about how Ed has helped many businesses navigate this transition and offers best practices for those looking to make the change this year. Interested in learning more? Email sales@2600hz.com.
Join 2600Hz Strategic Marketing Manager Alisa Bartash and Mark Diaz, CEO of Vinix, for a conversation about the future of communication and technology. In this episode, Alisa and Mark discuss how Mark takes a forward-thinking approach to his business and how Vinix's Omni Channel platform, Vinix Blast, is enhancing business communications. Mark also gives listeners advice on how to reduce attrition and keep customers long term.
Comments
Download from Google Play
Download from App Store
United States