DASHdigest: A patient access podcast

Duane Reynolds is a patient access veteran whose career has spanned Johns Hopkins, Emory Health, The Advisory Board, and the American Hosptial Association. He is the founder of Just Health Collective, where his mission is to guide organizations in creating cultures of belonging, enabling a fair and just opportunity for everyone to achieve optimal health.In this episode, Akshay Birla and Duane Reynolds discuss how COVID-19 has put a sharp focus on health inequity and made the conversation of health equity a part of our vernacular overnight. They discuss how organizations can prioritize initiatives that further health equity, why equity should be a top priority for health care boards, and how to make that happen. For more from Radix Health, follow us on Twitter @radixhealth or visit our website at www.radixhealth.com. Guest: Duane ReynoldsHosted By: Akshay Birla

John Lynn is the Founder of Healthcare Scene, a unique healthcare IT network which consists of 10 EHR and Healthcare IT blogs containing over 11,000 articles published over 11 years. Of those articles, John has written over 5500 of the articles himself. In this episode, Akshay Birla and John Lynn discuss how we must distinguish between patients and those who are consumers, the ironic nature of too many care choices, and how difficult it can be to accept change, especially in this space. John also alludes to the disconnect that he has seen between medical group and health system marketing teams and other parts of the same organization, and makes note of how that might be evolving - for the better.For more from Radix Health, follow us on Twitter @radixhealth or visit our website at www.radixhealth.com. Guest: John LynnHosted By: Akshay Birla

Dr. Kevin Ban is currently the Chief Medical Officer at athenahealth, a provider of integrated, network-enabled services for healthcare that delivers measurable financial and clinical results for providers. Dr. Ban has been in the practice of medicine for over two decades. He received his MD from Georgetown University School of Medicine, completed his residency in general surgery at Thomas Jefferson University, and his residency in emergency medicine from Boston’s Beth Israel Deaconess Medical Center, a teaching hospital of Harvard Medical School.In this episode, Akshay Birla and Dr. Ban explore what we can learn about population health in the U.S. from global differences in healthcare systems. They dig into varying organizational ideologies toward the value based care model in the U.S., the true impact of technology in healthcare, and how hospitals and systems must embrace the mandate of access, consumerism, and transparency to succeed.For more from Radix Health, follow us on Twitter @radixhealth or visit our website at www.radixhealth.com.Guest: Dr. Kevin BanHosted By: Akshay Birla

Catherine Pallozzi, CHAM, CCS is the current President of NAHAM, the National Association of Healthcare Access Management; an organization which supports patient access services across hospitals and other access points, with the purpose of networking, educating, and supporting the patient access position. She also serves as the Director of Patient Access at the Albany Medical Center Hospital, a Level I Trauma Center which serves 25 counties in New York, where she has worked for 30 years. In this episode, Akshay Birla and Cathy Pallozzi explore the ties between patient access and the medical revenue cycle. They examine both the need for patient access staff to inform and educate patients on insurance and financial responsibility for the sake of organizational ROI, but also to provide positive patient experience all around and deliver on patient expectations. Moreover, Cathy provides three predictions on what we can expect to see down the line with patient access and economics: the importance of “pre-service,” financial clearance and education, and price transparency.For more from Radix Health, follow us on Twitter @radixhealth or visit our website at www.radixhealth.com.Guest: Catherine PallozziHosted By: Akshay Birla 

Dr. John Kenagy is a health care veteran -- a vascular surgeon, health care executive, Clinical Professor at the University of Washington, visiting scholar at Harvard Business School -- and author of “Designed to Adapt: Leading Healthcare in Challenging Times,” which was named Healthcare Management Book of the Year by the American College of Healthcare Executives. Forbes labelled him as the “The Man Who Would Save Healthcare.” In this episode, Akshay Birla and Dr. Kenagy dive into the paradoxical nature of health care management and physician workflow, the need for simplicity and consumer-centric programming, and the method of adaptive design to foster innovation and improve patient experience, and what’s missing in the conversation on AI in health care.  Links (suggested reading) from the conversation:Melanie Mitchell’s article, “Artificial Intelligence Hits the Barrier of Meaning,” as well as her upcoming book on AI which will be published this fall.For more from Radix Health, follow us on Twitter @radixhealth or visit our website at www.radixhealth.com.Guests: Dr. John KenagyHosted By: Akshay Birla 

Michael D. Pugh has over 30 years of experience in the health care industry. He has been the President of MdP Associates, a health care quality, governance and leadership consulting practice, for almost 20 years now; and prior to that held C-level positions at an assortment of health care delivery organizations. Through his experience running hospitals, health care systems, tech companies, and health insurance companies, he became a true advocate for improving both quality of service and patient experience. One of his most notable accomplishments was leading Parkview Health System through a large scale quality transformation.In this episode, we spoke to Michael about what he's observed over the last few decades regarding patient experience initiatives, how we define patient experience, and what we might see in the next five to ten years. For more from Radix Health, follow us on Twitter @radixhealth or visit our website at www.radixhealth.com.Guests: Michael D. PughHosted By: Akshay Birla