Claim OwnershipRetail Is Your Business - retailtech and retail innovation
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Retail Is Your Business is a weekly podcast covering the intersection of innovation/technology and business strategy in the world of retail (online and offline, across all industries) -- with a focus on consumer experience. As informed hosts dive deep with insiders -- from industry leaders to cutting edge startup founders -- crucial insights, career journeys, trends, new ideas, and the state and trajectory of the retail industry become accessible with a fun and comfortable morning radio vibe.
84 Episodes
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Richard is a co-founder and Partner of Triangle Capital and has been an investment banker for over 35 years. Richard has a great deal of experience advising clients in merchandising businesses, particularly in the Retail & Consumer sector.
Richard sits down with Rob and Rebecca to talk about the supply chain issues and merger and acquisitions.See omnystudio.com/listener for privacy information.
Richard is a co-founder and Partner of Triangle Capital and has been an investment banker for over 35 years. Richard has a great deal of experience advising clients in merchandising businesses, particularly in the Retail & Consumer sector.
Richard discusses the current landscape of retail and what will draw motivate consumers to go back into stores.See omnystudio.com/listener for privacy information.
Bridget Lasda is the Chief Customer Officer for King Juice/Calypso. She joins us to discuss the story behind Calypso, the innovation pipeline that is bringing the brand into different categories, and how their team uses data to better tell the Calypso story. See omnystudio.com/listener for privacy information.
Troy Fischer is the Senior General Manager at Bridgewater Commons, a large super regional shopping center in Bridgewater, New Jersey. He joins us to talk about the impact that the pandemic has had on shopping centers, the tenants, the customers, and the vendors. Troy discusses how he has approached the challenges that have come with re-opening, including stores getting access to products and staffing issues.See omnystudio.com/listener for privacy information.
Gabrielle Licht sits down with Rob and Rebecca to discuss the current state of shopping centers and office buildings. She talks about how Macerich's Brandbox approaches physical retail for digitally native brands to open and operate stores as as a complement to e-commerce growth.See omnystudio.com/listener for privacy information.
Karl Wiley, CEO of All State Protection Plans, set out with the goal of adding some much needed innovation to the product protection and extended warranty industry. He sits down with Rebecca and Rob to discuss how they have taken a very different approach to disrupt and turn the industry on its head.See omnystudio.com/listener for privacy information.
The retail landscape is unforgiving and hyper-dynamic, and Michael Scharff, Co-Founder/CEO of Evolv (a pioneering AI technology whose Ascend platform enables organizations to optimize digital customer experiences and website performance) has witnessed first-hand the challenges faced by the biggest and the best as they navigate it. He has held senior leadership roles at several of America’s largest retail brands including ToysRUs, Staples, Best Buy and Sears, and share his insights on how AI and other technologies are impacting the retail landscape and how retailers can compete in a very fast moving environment.See omnystudio.com/listener for privacy information.
Mike Provance CEO of 3X3 says retailers need to use digital tools to retain one of their strongest assets, the magic of discovery. 3x3 in a joint venture between several multi-generational alcohol industry veterans and Loeb Enterprises is a digital marketing company. It uses a multi pronged approach to follow customer preferences by incorporating point of sale receipts generated at its exclusive network of 1500 plus stores in 37 states, tracking consumers' interest on social media and analyzing inventory mix, pricing, basket adjacencies, and customer loyalty. Through all this information, 3X3 is better able to understand the preferences and processes behind purchases so retailers/brands can identify and act on emerging trends using digital tools.See omnystudio.com/listener for privacy information.
Maury Blackman is CEO of Premise Data, a market intelligence platform that allows businesses to collect in-store insights in real time, thanks to a global network of 2.5 million contributors. The platform is used by many Global 2000 businesses to conduct retail audits and "mystery shopper" exercises. Especially during the pandemic, when brands can't send consultants into stores, the platform has been a lifeline for businesses looking to monitor shelf activity and even check on product "freshness" dates. Premise also pays its gig workers in bitcoin, if that is their preference.See omnystudio.com/listener for privacy information.
Richard Schnitzel is founder, head chef and chief bottle washer at his company, Bow Tie Bots, a certified Zapier expert which will leverage the power of software and app integration, to create powerful custom automated workflows -- including marketing and client Intake, client management, fulfillment, and personalized operations training. Richard creates automations responsible for reclaiming thousands of hours in a retailer’s businesses, giving them the systems they need to scale from 6 to 7 figures. See omnystudio.com/listener for privacy information.
From conception, to development, to growth and marketing, Founder/CEO Aishwarya Iyer of Brightland (offering fresher, healthier California extra virgin olive oil and premium double- fermented vinegars, along with scented candles) takes us through the intriguing journey on building a company that sets a new standard for excellence in the oil and vinegar space---and why it actually matters.See omnystudio.com/listener for privacy information.
In the next 12 months brands’ success will be determined by their ability to adapt their checkout to reach customer touchpoints that span online, offline, voice, social, iOT and more. Yvan Boisjoli, CEO and Co-Founder of Bold Commerce, a technology company that builds specialized ecommerce applications for 90k+ DTC retailers, shares how the next phase of ecommerce will be defined by a headless checkout experience. This will allow brands to turn shoppable moments into revenue on any digital channel, without rebuilding or modifying the backend of their platform, or migrating entirely to a new platform.See omnystudio.com/listener for privacy information.
Mahmoud Arram is Co-founder and CTO of Bluecore, a retail marketing technology that reimagines how retailers communicate with their customers through email marketing and website personalization. He shares how the company is powering retailers to dominate the permanent shift to digital and move at the speed of the consumer through personalized shopper experiences, anywhere, at scale -- and why Bluecore's work with 400+ retailers may have made Bluecore important to the rebound of retail and laying the foundation for long-term stability. See omnystudio.com/listener for privacy information.
Instacart may be a necessary component to compete in the grocery space because brands expect this kind of functionality in order to get in front of more consumers. Rick Watson, CEO of RMW Commerce Consulting, whose work is centered on supporting investors and management teams incubating and growing direct-to-consumer businesses, offers insights into the increasingly relevant issue.See omnystudio.com/listener for privacy information.
Stephan Schambach, CEO of NewStore (a mobile platform that enables retailers to run their physical stores on an iPhone) discusses his new report that assessed nearly 200 brands – while many retailers have done a good job of implementing services during COVID to make the customer experience more convenient and safe, like BOPIS and curbside pickup, online storefronts and physical locations are not truly integrated. Therefore, they have “paper mache” omnichannel capabilities that will soon fail as they aren’t long-term solutions.See omnystudio.com/listener for privacy information.
Chris Ressa, Senior Vice President of Leasing, Midwest and Northeast, at DLC Management Corp, offers insights into the state and continued relevance of physical retail, bridging to ecommerce, the importance of creative marketing and storytelling, and how companies like his have supported retailers during and through the pandemic.See omnystudio.com/listener for privacy information.
Understanding that this is a nervous time for brands as they prepare for the opening of physical retail and events, Seen Displays works with some of the most exciting global brands within the industry to ensure they are ready for inviting their audiences back into physical spaces. Managing Director, of Seen Displays Katie Mitchell boasts a career within the retail industry that’s spanned between working brand side and agency, and Seen is a Creative Design and Production agency specializing in retail and experiential events, working with some of the biggest names in retail and events, including Nike, Selfridges, Microsoft and Instagram, and creating strategies, design and produce brand activations and experiences such as pop-ups, press and VIP events, windows and creative campaigns all over the world.See omnystudio.com/listener for privacy information.
A proven retail and CPG innovation executive with 30 years’ experience leading teams delivering high-impact products for retailers worldwide, Cheryl Sullivan (President of DemandTec) has spear-headed retail strategy efforts for leading retailers such as Walgreens, PetSmart, Dick's Sporting Goods, Home Depot, Family Dollar, eBags, BJ's, Sally Beauty, Ahold Delhaize, and Douglas. She joins to share how, with a shaky economy and COVID still posing a threat, retailers need to reboot their retail pricing strategies and better understand shoppers’ trust issues with pricing, especially during and post COVID, how to gain a competitive edge with AI-driven pricing strategies and which retailers are “getting it right” during these challenging times, shoppers’ trust issues with pricing explained, leveraging AI-driven competitive pricing for a powerful strategy, and more. With guest host Gary Hawkins.See omnystudio.com/listener for privacy information.
For nearly 20 years, Doug DuMars worked in finance, managing portfolios for companies like Kraft and Pepsi. Then two years ago, Doug saw a chance to disrupt the energy drink category with Rebellious Infusions; an all-natural, organic product with high levels of antioxidants and zero to low caffeine. Plus they're designed to boost the immune system -- a far cry from their chemical-filled competitors. Doug is looking to disrupt a highly competitive category: energy drinks. He started Rebellious Infusions because he wanted people to reimagine their idea of energy drinks into something that's actually good for you, plus with added health benefits you won't find in other products. Doug offers insights on how the beverage industry has changed over his career, where it's going, and what can be expected in the future. See omnystudio.com/listener for privacy information.
What does it take to rebrand an iconic company after more than two centuries of history, operating in some ways like a startup, propelling innovation, and navigating through its second pandemic? Co-CEO Karen Colberg shares the inspiring history, ethos, missions, and challenges of King Arthur Baking Company (formerly King Arthur Flour Company). With guest host Gary Hawkins.See omnystudio.com/listener for privacy information.
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