Wheel Talk

Ryan & Becca are proud to share the topic of "Resources for your business" live at the NCECA 2024 clay conference hosted in Richmond, VA. We hope you enjoy the discussion as we share how our friends and peers become some of the best resources for our businesses. Thanks to Ben Carter (Tales of the Red Clay Rambler) and NCECA for co-producing the podcast and graciously invited us back for the NCECA podcast room. Also, thanks to everyone who came to our talk in-person and asked questions live. Enjoy and we hope to see you at a future conference!2025 NCECA LIVE PODCAST PROPOSALS - Deadline THURSDAY, MAY 2, 2024 (11:59PM EDT)Live Podcasts are recorded 60-minute engaging and thought-provoking conversations between two or three podcast panelists and one moderator. Podcast presentations focus on thematic discussions that encourage audience feedback and participation. If a moderator is not identified in the proposal, the Podcast Room Coordinator will work with accepted proposal groups to pair them with one. Recordings from the Podcast Room will be released after the conclusion of the conference.Apply at https://nceca.net/presentationsListener QuestionsSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.SponsorsL&L Kilns - The durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSupport the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show

Ryan & Becca chat about preorders today! We cover a few pros and cons of doing a preorder, what we've preordered before, what we'd like to preorder in the future, and customer considerations when receiving an online preorder. Enjoy and good luck if you're planning to preorder anything this year. ResourcesJoin the waitlist for Ryan's future Bookkeeping WorkshopsListener QuestionsOn this episode:- Taxes/keeping track of income/expenses @dirtboyceramicsSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.SponsorsL&L Kilns - The durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSupport the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show

Ryan & Becca welcome back Heidi Fahrenbacher from Bella Joy Pottery for third time to chat all things NCECA and catch up on Becca's pricing. They recap how NCECA went for them as demonstrators & presenters, what makes the conference so overwhelming, dig into Becca's pricing and sales since we last met with Heidi, and hunting apparently. Stay tuned for the next appearance when we dig more into Ryan's pricing and sales with Heidi. Enjoy everyone!-----Find more about Heidi's business below-----Instagram - @bellajoypotteryWebsite - https://www.bellajoypottery.comFacebook - https://www.facebook.com/bellajoypotteryWheel Talk #219 - Pricing your work effectively https://wheeltalk.buzzsprout.com/539026/13732526-219-pricing-your-work-effectively-with-heidi-fahrenbacher-from-bella-joy-potteryWheel Talk #91 - Things to Be Happy About https://wheeltalk.buzzsprout.com/539026/8520636-91-things-to-be-happy-about-with-heidi-fahrenbacher-from-bella-joy-potteryTales of the Red Clay Rambler #469 Heidi Fahrenbacher on her formula for pricing https://www.talesofaredclayrambler.com/episodes/469-heidi-fahrenbacher-on-her-formula-for-pricing Listener QuestionsSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.SponsorsL&L Kilns - The durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSupport the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show

Ryan & Becca are heading home to Cincinnati with Erica & Jessica from Richmond, Virginia after attending NCECA 2024. Enjoy the events that made this week special and some of our key takeaways as we get home, rest up, and get back into our studios soon. We hope to see everyone in Salt Lake City, Utah for 2025 and Detroit, Michigan for 2026!Follow Erica at @erica_irene_k and Jessica at @overbrookclay on Instagram to see what they are up to. Listener QuestionsSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.SponsorsL&L Kilns - The durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSupport the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show

Ryan & Becca are getting excited about NCECA, which just concluded at the time of this release, before answering a listener's question about gauging the shows they're selling at. Sandrine's in her second year of selling and wants to make sure the shows she's looking into are good fit for the potential customers out there for her. We get into how you should think about the shows you choose, improving little by little by comparing to yourself only, and planning for selling outside your home state regarding taxes. Thanks for listening and best of luck for everyone preparing for the show season ahead!Listener QuestionsOn this episode:- 1. Last year I kept hearing that sales levels were down compared to past years. It was my first full year so I didn't have the comparison. Do you feel that it was down?- 2. I've been selling primarily at a farmers market and a few local themed markets (Halloween, Christmas, etc.). This year I'm looking to expand into other venues in hopes to increase my sales. Do you think that juried events tend to yield better sales than non juried? And would arts festivals also be worth it?- 3. Other markets mean traveling out of state. How do you deal with sales tax?- Sandrine from @frenchfrogpotterySend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.SponsorsL&L Kilns - The durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSupport the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show

Ryan & Becca share some stories today about how the podcast started and how it's changed over the years. We also get into how we see it progressing into the future and some dream scenarios we may see come to fruition at some point. Thanks for continuing to listen!Listener QuestionsOn this episode:- How did the podcast start? How did we manage it early on & plan for discussions? Where are we now with it and how do we feel about it? Did we have plans long term for it & what opportunities do we see for it in the future? @sipor.ceramicsSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.SponsorsL&L Kilns - The durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSupport the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show

Ryan & Becca are joined today by Melanie Westheiden from Swell Ceramics. Melanie shares about her business’ evolution from a home studio to brick and mortar, preparing for the holiday season, setting boundaries on Instagram, & shifting her body of work. Thanks so much to Melanie for taking the time to share with all of us.-----Find more about Melanie’s business below-----Instagram - @swellceramicsWebsite - https://www.swellceramics.com/Listener QuestionsOn this episode:- Do y’all have any insight on making passive income (stickers/merch) for your pottery business? Is it worth the time and money, or is it a complete waste? My pieces take an insane amount of time to create, but I don’t want to make plain ol’ mugs or pieces out of the fear I’ll lose my audience. So I was looking at possibly going the merch route. Any advice? Hopefully this makes sense! @punchypotterySend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.SponsorsL&L Kilns - The durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSupport the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show

Ryan & Becca are back together once again and this week we're talking mobile studios! We received a question about the viability of using a mobile studio in a trailer, van, etc to assist in teaching small kid classes and selling at shows from it. Becca's insights may surprise you on this one. Thanks for the question Lilly!Listener QuestionsOn this episode:- I have been trying to get a little more consistency in my drying. Currently I have a rack that is taped up with plastic but occasionally still have some cracking issues that are due to parts drying faster than others. My question is what is an optimal humidity level for drying, and or temperature? @roycroftron- What do you think of mobile studios? I have researched this somewhat and have seen a few examples of teardrop camper studios, food truck studios parked on a small plot of land, teaching studios in a bus or van, etc. I already really hate dragging all of my stuff to shows in a small-sized SUV, and I’m only a baby potter. I’m super jealous of the flower lady who has a cute, tiny truck at the farmers markets to sell from. People LOVE her setup. I also haul all my stuff back and forth to teach kids classes. Becca, have you ever worked out of your van selling/teaching? Would a mobile studio be a good idea as a business investment vs. a brick and mortar shop when you can’t teach at home?  Do you know any potters with mobile studios? Maybe a mobile studio would come with its own costs and restrictions. Would appreciate any insight you might have on mobile studios! @tuliptreetalesSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.SponsorsL&L Kilns - The durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSpeedball Ceramics - Check out their newest line of Mid-Fire glazes at speedballart.com and see them in-person at NCECA 2024 at booth #208 in Richmond, VA.Support the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show

Ryan & Becca are joined today by Sara Davis from Golden Earth Designs. Sara shares about her process of making custom wholesale mugs, selling full time the past year, getting back to production after the holidays, and clay buttons! Thanks so much to Sara for sharing some time to chat about her work and business.-----Find more about Sara's business below-----Instagram - @goldenearthdesignsEtsy - https://goldenearthdesigns.etsy.com/Listener QuestionsSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.SponsorsL&L Kilns - The durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSpeedball Ceramics - Check out their newest line of Mid-Fire glazes at speedballart.com and see them in-person at NCECA 2024 at booth #208 in Richmond, VA.Support the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show

Ryan & Becca welcome Em (Paz) Stevens to the show to discuss balancing a full time job in the service industry and part time pottery. We get into how her business did in 2023, how she's building out her home studio, funding the build through Kickstarter, setting realistic business goals, and digging into Etsy shop advice. Thanks again to Em for sharing her time with us.-----Find more about Em's business below-----Instagram - @pazfuldesignsWebsite - https://www.pazfuldesigns.com/Facebook - https://www.facebook.com/pazfuldesignsEtsy - https://pazfuldesignsstudio.etsy.com/Listener QuestionsSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.SponsorsL&L Kilns - The durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSpeedball Ceramics - Check out their newest line of Mid-Fire glazes at speedballart.com and see them in-person at NCECA 2024 at booth #208 in Richmond, VA.Support the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show

Ryan & Becca Welcome Em (Paz) Stevens to the show to discuss balancing a full time job in the service industry and part time pottery. Em has a number of questions for us, especially related to how Ryan was able to sell $95k worth of work in a year that averages $35 while selling "part time." We cover a number of topics on this first installment of this chat with Em and we're grateful for her sharing some time with us. -----Find more about Em's business below-----Instagram - @pazfuldesignsWebsite - https://www.pazfuldesigns.com/Facebook - https://www.facebook.com/pazfuldesignsEtsy - https://pazfuldesignsstudio.etsy.com/Listener QuestionsSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.SponsorsL&L Kilns - The durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSpeedball Ceramics - Check out their newest line of Mid-Fire glazes at speedballart.com and see them in-person at NCECA 2024 at booth #208 in Richmond, VA.Support the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show

Ryan & Becca are back to chatting just the two of them on today's episode. Most of the discussion involves updating everyone about their busy lives the past few weeks before getting into their time at Clay Con West this January. It was another great year spent with new and old friends and we hope to see you at NCECA 2024 in Richmond, Virginia or next year for Clay Con West 2025 in Saint George, Utah.Join Ryan's upcoming workshop:Bookkeeping Workshop with Ryan - Feb 10Listener QuestionsSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.SponsorsL&L Kilns - The durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSpeedball Ceramics - Check out their newest line of Mid-Fire glazes at speedballart.com and see them in-person at NCECA 2024 in Richmond, VA.Support the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show

Ryan and Becca are joined by Rebecca Ickes Carra, host of The Maker's Playbook podcast and co-owner of Carra Terra, a small pottery business in Milwaukee, WI. Drawing from her 14-years as a self-employed photographer, Rebecca sheds light on the dynamics of building their pottery business alongside her husband Francesco. We cover the art of juggling multiple commitments, insights into working with a spouse, reflections on a year of selling at in-person shows, tips on pricing handmade items, and a strategic look at how Etsy fits into their current and future business plans.-----Find more about Rebecca’s business below-----Instagram - @themakersplaybook & @carra.terraListen to the Podcast - https://makersplaybook.buzzsprout.com/Podcast Website - https://www.makersplaybook.com/Business Website - https://www.carraterra.com/shopListener QuestionsSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.Sponsors - L&L KilnsThe durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSupport the show on Patreon for as little as $3 per month:https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comSupport the show

Ryan and Becca are joined by Joshua Reed from Wellness with Joshua to talk how we can ensure our bodies can hold up long-term as potters and small business owners. Joshua has a varied background in physical therapy, biomechanics, physical training, nutrition coaching, and more to share his expertise with us for long term body care as potters. We hope you get value from our discussion and please let us know what you'd like to hear from Joshua if we have him back in the future. -----Find more about Joshua’s business below-----Instagram - @wellnesswithjoshuaWebsite - https://www.wellnesswithjoshua.com/Facebook - https://www.facebook.com/wellnesswithjoshua/YouTube - https://www.youtube.com/channel/UCKPQl2fekxd9TXnUtkoWNsgListener QuestionsSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.Sponsors - L&L KilnsThe durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSupport the show on Patreon for as little as $3 per month:https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comSupport the show

Ryan and Becca welcome back Will Donovan of Donovan Pottery to discuss a range of topics, including: sharing end of year recaps, growing your business with help, using paid ads to sell your work, and geeking out on Lord of the Rings. We learn a ton from Will's second time on the podcast and we hope you take some good nuggets into your own practice.Previous episode with WillWheel Talk #181 - Meeting customer demand with Will Donovan of Donovan Pottery -----Find more about Will’s business below-----Instagram - @donovanpotteryWebsite - https://www.donovanpottery.com/Facebook - https://www.facebook.com/donovanpottery/Tik Tok - https://www.tiktok.com/@donovanpotsClay King - https://www.clay-king.com/Listener QuestionsSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.Sponsors - L&L KilnsThe durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSupport the show on Patreon for as little as $3 per month:https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comSupport the show

Ryan & Becca share insights about what they look for when seeking out workshop opportunities to expand their skills. We also share what valuable takeaways we typically come away with once we’re leaving a workshop.Join Becca or Ryan at a future workshop they are teaching soon:Throwing Efficiency with Becca - Jan 10Selling at In-Person Shows with Ryan - Jan 25Bookkeeping Workshop with Ryan - Jan 29 & Feb 10Throwing Oil Bottles with Ryan - Apr 10What would you do if…a more famous ceramicist copied one of your designs.Listener QuestionsOn this episode:- What product or what system do you use to package and ship your pottery? I believe I heard Amy Brummond’s episode where both Amy and Ryan mentioned they used the ram pack system. I’ve been looking for a good packaging system and I was wondering where you purchased it. @kevinsceramicsSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.Sponsors - L&L KilnsThe durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSupport the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show

Ryan & Becca try a different approach on today's episode to discuss some of their top performing (and worst) Instagram Reels over the past 6 months. We chat about what we think made them so successful, some takeaways to think about as we produce content for future reels, and why some just completely flopped. We hope this is a useful discussion as you think ahead to content creation and finding interesting snippets of the work we all do in clay.Listener QuestionsOn this episode:- I have a kiln question. I have 3 kilns (one currently working) but it has a manual sitter that I have to flick switches on. Can I, or rather how difficult (or expensive) would it be to switch it over to a digital. Is it even possible or worth it? For reference I have a Gare kiln (3.5cu ft I think) with a LT-3K sitter. @grit.an.grace- My question is related to studio visits by potential clients. If/when and how to manage them, especially when it comes to time spent and energy spent on visits when you're in the middle of projects and aren't really in the mood to have visitors. I know that some ceramists do a 'open studio' once a year, and others don't do visits at all. Maybe you could talk a little about your thoughts about the importance or non-importance of having visitors in a home studio, which type of boundaries you think are important to set, and different possibilities of managing studio visits to the curious client.  @peakstonepotterySend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.Sponsors - L&L KilnsThe durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSupport the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show

Ryan & Becca welcome Noah Smith to the show today to chat about getting a community studio up and running very recently in Portland, Oregon. Noah's been making pottery for a few years, but has recently embarked on opening Heirloom Ceramic Studio in the Sellwood neighborhood outside Portland. We chat about the growth so far, how he's enjoying the teaching & managing side of the business, his offerings, and how he's planning for the long term of the studio with his local community in mind. Thanks to Noah for joining us on this very enjoyable conversation!-----Find more about Noah's business below-----Instagram - @nws_ceramics & @heirloomceramicstudioWebsite - https://www.nwsceramics.com/ & https://www.heirloomceramicstudio.com/Listener QuestionsSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.Sponsors - L&L KilnsThe durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSupport the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show

Ryan & Becca discuss leaving early for in-person shows from a recent experience Ryan had at a show before wrapping up their key takeaways from their year, even though there’s still a few weeks left in it. They get into goals, money, & possible plans for next year. Thanks for listening and have a great holiday season everyone!Listener QuestionsSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.Sponsors - L&L KilnsThe durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSupport the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show

Ryan & Becca have some thoughts today about how to handle negative feedback, whether it's a customer, fellow business owner, business you partner with, or otherwise. Handling these situations can be pretty tricky and we hope you get some good insight from today's discussion. Thanks for listening!Listener QuestionsOn this episode:- What's the best way to ship out 60 or more packages? Do you need to contact the post office? Do you just show up with a mischievous smile? Would scheduling a post office home pick-up thing (which I haven't ever actually done) possibly be better? @bluenosetrading- I just finished a 3 day holiday show at a brewery (best sales to date🙌) and received an email from a customer that bought 2 of my carved winter mugs. She said when she unwrapped them the following day she saw one of them had chipped. She mentioned she was careful with her bag and knew I wrapped them up but asked if there was anyway I would replace the mug for her, and said she could maybe pay for shipping. - Have you come across this before and how did you handle it? - Does the type of item play a factor into your response? (These mugs sold out so I’d be making another for her specifically. -She spent $105 with me, before tax) - I’m reading this like she wants the replacement for free. Would you make a free replacement for the sake of keeping a positive customer experience/return orders? Vs customer having negative experience (even if based on false expectations) that could leave a bad review etc? @moonlight_mudSend us questions so we can answer anything you've been thinking about on a future episode. Send those through Instagram @wheeltalkpodcast or email us at wheeltalkpodcast@gmail.com.Sponsors - L&L KilnsThe durable kiln that potters trust to fire evenly & consistently. Find your L&L kiln at hotkilns.comSupport the show on Patreon for as little as $3 per month: https://patreon.com/WheeltalkpodcastFollow us on Instagram:@wheeltalkpodcast@rdceramics@5linespotteryVisit our website:www.wheeltalkpotcast.comWheel Talk YouTube ChannelSupport the show