High Reliability, The Healthcare Facilities Management Podcast

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.In a show that is repurposed from our Healthcare Facilities Network, we welcome Lotoya Beard.  Lotoya is the Executive Director of Hospital Maintenance at a major Academic Medical Center.  She also serves as Region 4 Representative for the American Society for Healthcare Engineering. In this episode, we discuss Lotoya's entry into healthcare facilities management, her path to facilities leadership, and how she can use her Engineering Degree in everyday facilities management.   Additional topics include:"I don't recall being told about healthcare facilities management"  Ask questions to shorten the learning curveClimbing the Facilities Management ladder, and working in a male-dominated field Managing peopleFM challenges in 2024ASHE Leadership and balancing facilities workDe-stressingUsing the degree in the Director roleOpportunity in the facility management roleAs always, thank you for listening. Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.In a show that is repurposed from our Healthcare Facilities Network, we welcome  Dr. Steven Call, Assistant Professor at Washington State University and the Founder of Built Environment Resources. With a focus on healthcare facilities management, Steve has dedicated his career to discovering and innovating concepts and tools to address the most critical issues impacting healthcare facilities management. Steve's expertise and authorship were instrumental in the creation of IFMA's recent "North American Medical Center Facility Support Services Benchmarking Report." In this episode, we discuss the survey, specifically:* Research challenges* Laundry, FTEs, and square foot comparison* Aging infrastructure and deferred maintenance* FTE calculation* The best predictor for an accurate FTE count* Comment on salaries and staffing* Compliance as a percentage of facility management budget.  * Benchmarking concerns and capital planning* Changing expectations for FM leaders* Utility expenses by locationAs always, thank you for listening. Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.As a Director, one of the toughest decisions you may face is whether or not to evacuate a hospital in an emergency situation, like an equipment failure on a warm summer day. John Crouch, Executive Director of Facilities at AdventHealth in Wesley Chapel, FL, faced this exact scenario. In this podcast episode, John shares how employee autonomy played a crucial role in creating a positive outcome for the hospital. Tune in to learn more about John's leadership journey, including his time in the Marine Corps, and why hesitation can be detrimental to seizing opportunities. Other topics discussed include:Dealing with stressLetting go The role of the Drill InstructorHesitation kills opportunityA Chiller emergencyActing with autonomyInstilling a customer service approachDelivering bad news Employee self-worth"We mentor and teach each other"A path from the Marine Corps to healthcare facilitiesAs always, thank you for listening.This episode debuted on the Healthcare Facilities Network. Please check out the Network and subscribe for more healthcare facilities management content.Check us out at https://gosselin-associates.com

The  @HealthcareFacilitiesNetwork  was talking with a colleague and they said to us, "Why don't you record an episode about the JFK assassination." This really is not what we do here at the Network until we thought, what if we cover it from the perspective of the Director of Facilities Management and the Director of Emergency Management? So that is what we did; what was the impact on @ParklandMemorialHospital  Facilities Department when JFK fatefully visited Dallas in November 1963?Thanks to our guests David Neely (Maine Medical Center) and Jeffrey Henne (University of Pennsylvania Health) for taking on those roles at Parkland, circa 1963.Pre-planning and a Secret Service visitNovember 21, 1963November 22, 1963 and what are FM and EM doing? Social unrest and the role of FM and EMThe Secret Service takes overManaging your team in crisis  Staff moraleThe mediaAs always, thank you for listening! Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.The results of Gosselin/Martin Associates Annual Fall Survey 2023 showed that a large majority of healthcare facilities management professionals are concerned about meeting the Department of Health and Human Services "suggestion" to reduce their emissions by half by 2030. Our guests Jim Campoli, Senior Director Operations & Services,  Matheny Medical and Educational Center, Peapack, NJ;  Clayton Smith, Senior Vice President of Facilities Management at Children's Health, Dallas, TX; and Mark Yerrick, Vice President of Facilities & Real Estate, Care New England, Providence, RI, discuss the impact of sustainability and decarbonization on their facilities and departments. Topics covered include:06:40 Healthcare facilities management and the human element13:17 Sharing the survey results20:30 What happens when the power goes out in your hospital28:18 The facilities voice at the sustainable table, and educating senior leadershipAnd more!As always, thank you for listening. This episode debuted on the Healthcare Facilities Network. Please check out the Network and subscribe for more healthcare facilities management content.Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.The @HealthcareFacilitiesNetwork welcomes Skanda Skandaverl to the Network. Skanda began his tenure as the American Society for Healthcare Engineering (ASHE) President in January 2024. Skanda is the Division Director of Facilities Management, Energy, and Infrastructure, Midwest, at CommonSpirit Health. Skanda's home base is Omaha, NE, and he has accountability for more than 30 hospitals in 4 states.  Over the course of our episode, we discuss Skanda's interesting career path, his entry into healthcare, his goals as ASHE President, his belief that collaboration, not competition, is the future, and the challenges facing healthcare engineering.  Thanks for listening. Check out the https://www.youtube.com/@HealthcareFacilitiesNetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.Today, we present two conversations we conducted with Adam Mayle,  Administrative Director of Facilities, Memorial Regional Hospital (Hollywood, FL), and President of the Florida Healthcare Engineering Association (FHEA) and Dann Boyer, Director of Facilities Operations at Sturdy Health (Attleboro, MA) and Membership Chair at the New England Healthcare Engineers Society (NEHES).In this episode, we first hear from Adam. Prior to delivering our presentation "The Healthcare Facility Professional's Toolbox," we sat down to speak with Adam at FHEA's Fall Conference. We covered much ground, including:* Rebuilding membership post-Covid;* How FHEA networking helped to solve a state-wide oxygen issue;* Camaraderie among healthcare facility management professionals;* The impact that heavy employee workloads are having on Engineering Chapters.Then, we hear from Dann, who joins us to discuss the challenges and opportunities of recruiting new members to Affiliated Chapters. Dann describes the benefit of NEHES' new Corporate Membership initiative and details his "big hairy audacious goal" for NEHES.  Contact me if you are in an Engineering Chapter and want to record an episode. The Healthcare Facilities Network is willing and looking to promote the excellent work Chapters perform. As always, thank you for listening.Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.Stephen Carbery, President at Carbery Facilities Solutions LLC and former Vice President of Facilities, Design & Construction, and Real Estate at Yale New Haven Health joins us to discuss a multitude of healthcare facilities management topics, including:* Transitions from the open ocean to a healthcare facilities career; * How the elimination of middle management is hurting hospitals as they develop succession plans; * How marítime colleges can be solutions to help alleviate some of the talent drain; * Managing multiple generations and finding mission in your work. * Keys to working in large, complex healthcare organizations; * Methods to stay up to date and on top of ideas and trends in facilities management and construction; * Implementing a data-driven approach, from scratch; * Decarbonization and sustainability. As always, thank you for listening.Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.Some of the titles held by today's guest include Police Officer. School Teacher. Mechanical Engineer. Director of Facilities Management. TJC Life Safety Code Surveyor. Senior Director of Facilities Management & Support Services. Business Owner. Consultant. Mentor.   So, the @HealthcareFacilitiesNetwork welcomes Larry Rubin, Founder of Rubin Healthcare Compliance LLC, Tampa. In today's episode, we discuss Larry's unique career journey to and in healthcare facilities, which has spanned over 30 years. An exciting career path that led to healthcare;Some good things and some not-so-good things he has seen in the field, including oxygen cylinders, door wedges, and hall clutter; Insight into how a surveyor will perceive a hospital's environment during the survey process, including verbal and non-verbal interactions;the adverse impact of short staff and layoff; Larry's Top 5 LS and EC findings are based on his work with Rubin Healthcare Compliance.As always, thank you for listening. Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.The @HealthcareFacilitiesNetwork welcomes Scott Cormier, Vice President of Emergency Management, Environment of Care, and Safety at   @medxcel. Throughout this podcast, Scott imparts actionable information accumulated throughout his career, both in and out of healthcare. With Emergency Management as the umbrella, we discuss leadership traits, systemization, helping employees when experiencing a natural disaster at their home, and the impact on a community when a hospital closes during a disaster. Scott provides a behind-the-scenes look at the Great Texas Freeze of February 2021. It brought significant snow and cold, which impacted Medxcel hospitals in the region.  As always, thank you for listening. Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function. On February 18, 1952, four Coast Guard men risked their lives in a howling nor’easter off Cape Cod to save 32 mariners on the shipwrecked, broken-in half tanker called the Pendleton. They brought all but one to safety in a wooden motorboat (CG36500) designed to hold no more than 12 people. The Coast Guard called it the greatest rescue by a small boat in its history. The four men were called heroes. They shrugged it off and said they were just doing their job.We are joined by Vince Patton, Master Chief Petty Officer (Retired), United States Coast Guard, and Ed Loughran, Owner, Charles River Wine Cellars, to discuss this incredible rescue mission.Along the way, we ask and Vince answers if effective leaders still exist, we speak about Vince's love of his hometown Detroit Lions, and we talk about some famous US military figures. This story goes far beyond our usual topic area of healthcare facilities management and healthcare engineering. Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function. Perhaps the most important professional relationship a healthcare facilities director must build is with the CFO of the hospital. And so today's episode is dedicated to and titled "Talk finance and build a relationship with your CFO." Thanks to our guests, Director of Facilities Management Robert Hacker and his CFO, Jim Corwin. Jim and Robert work for Community Memorial Healthcare in Ventura, CA. For many directors of FM, finance, and money can be outside of their comfort zone. In this episode, Jim and Robert begin with the basics: How does a hospital get its funding? They discuss the basics of capitation and payer mixes and how they impact the FM budget creation process. They also discuss creating a relationship between an FM and the CFO built on credibility and trust. Jim offers insights on how FM can bring even more value to the CFO/FM relationship. This is a relevant episode for all healthcare facility directors.Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function. John Babin, Director of Facilities Management, Bayou Region, Ochsner Health, joins us. John oversees St. Anne's, a Critical Access Hospital, and two other Ochsner Bayou Region hospitals. John's region is located about 60 miles southwest of New Orleans.In this episode, we discuss:The environment in a Critical Access Hospital, including the sense of community that is felt; St. Anne's  weathering Hurricane Ida, a powerful storm whose eye passed directly over St. Anne's in 2021; The meaning of the term  "funds confiscated by the clinical side;" Changing the organization's perception of facilities;The importance of communication;Attracting new employees;Implementing AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank you) in the facilities department. As always, thank you for listening!Watch  the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function. We welcome four guests to our Filling the Pipeline series of episodes in this episode. They are Clay Ciolek, Director of FM at Providence Health (WA);  Jordan Smith, Administrative Director of FM at AdventHealth (FL);  Nancy Vanasse of Massachusetts Maritime Academy (MA);  and Steven Call of Washington State University (WA).Would you hire a manager without healthcare experience?What is the best way to succession plan?How are college students different today than in the past?Where does healthcare lack compared to other industries?How do you weigh character versus experience in the hiring process?As always, thank you for listening.Watch  the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function. The  High Reliability Podcast discusses Human Resources in this presentation. Human Resources can be like the Wizard behind the curtain in The Wizard of Oz. To demystify, we asked Joy Curtis, Chief Human Resources Officer, Cambridge Health Alliance, Cambridge, MA, to join us. Joy provides a helpful and illuminating description of the challenges faced in the market today in healthcare. Through our conversation, Joy offers insights on:The challenges of recruiting, regretted turnover, employee education, and retention;The first rule of recruiting;Where have all the employees gone;The use of Artificial Intelligence in HR;Interviewing best practices; Arrogance versus confidence The issue of using too many "I's" in an interview. Joy's discussion will benefit healthcare facilities management professionals and all other professionals, regardless of industry. Thanks for listening!Check out the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  In this presentation, The  High Reliability Podcast/Healthcare Facilities Network provides a recap of the recently held ASHE Annual conference. This episode discusses themes from the conference, including:Decarbonization Employee shortages Weather disasters Abraham Lincoln Crystal Eagle Award-winner Dave Dagenais Watch this episode on the  Healthcare Facilities Network.Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  In today's High Reliability,  we discuss the current state of the healthcare facilities management market, as seen through the lens of the Healthcare Facilities Network.  While there is a great reward to be found in a healthcare facilities management career, there are also significant challenges to be found in 2023. This podcast will review:* The passionate employee* The changing organization, the changing employee* Staff shortages * Salariy issues* Work/life balance* Funding and access to Capital* More compliance and regulation* Promotion of the role within the bigger pictureWatch this episode on the  Healthcare Facilities Network.Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  In today's High Reliability, we welcome Jeffrey Henne, Safety & Emergency Manager,University of Pennsylvania Health System, Philadelphia, PA. Jeff is a long-time safety professional active on the local and national level with Engineering Chapters and ASHE. Jeff's path to a safety career began in high school.Jeff was  ASHE President in the Covid-impacted year of 2020 and is running for ASHE President again in 2023, seeking to become the second person to win the presidency twice. With his first stint impacted by the Pandemic, Jeff and I discuss his reasons for running, his goals for a potential second term, some of the challenges ASHE faces, and his role at the University of Pennsylvania Health System. We also mention the Wizard of Oz, Franklin Delano Roosevelt, and Paul Revere.Join  Gosselin/Martin Associates at the Healthcare Facilities Network on YouTube.Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  The world likes to talk about Millenials and what they are and are not. But what do the Millenial age professionals have to say about themselves and the profession they work in, healthcare facilities management? We ask, and they answer in this episode. Thanks to our guests:* Jim Grana, Associate Director of Standards Interpretation Group at The Joint Commission, Oakbrook, IL* Logan Landis, Associate Safety Manager at Penn Medicine, University of Pennsylvania Health System, Philadelphia, PA* Brittany Remec, Construction Project Lead at Advocate Aurora Health, Elmhurst, IL* Claire Salinas, Director of Customer Success, FSI, Charlotte, NC Topics covered include: Work-life balanceCareer paths and ladders, Expectations of the organization, and Working with colleagues from different generations.  Join  Gosselin/Martin Associates at the Healthcare Facilities Network on YouTubeCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  This episode covers a different topic: Stress in healthcare facilities management. Stress is on the rise for many in the discipline, including those who have been in the role for the entirety of their career. From diminishing budgets to a lack of employees, from increasing regulation to unrealistic demands, facility professionals are speaking to the toll of stress. So, because stress is such an integral part of facilities work, we view stress through the lens of healthcare facilities management.  This is an important topic.Our guest is Patricia Arcari, PhD, RN, AHN-BC. Patty is the Program Manager for Meditation and Mindfulness at the Zakim Center for Integrative Therapies and Healthy Living at Dana Farber Cancer Center in Boston, MA. She is also a Visiting Scholar at Boston College. Patty has created novel meditation, mindfulness, and mind/body resilience programming for patients, staff, and students. She is board-certified as an Advanced Holistic Nurse and a Clinical Nurse Specialist in Integrative Nursing. She has practiced holistic nursing for over 20 years in clinical, training, and research capacities. In this episode, we discuss the following:What is stress (6:00);Resilience (18:00);The stress toolbox, strategies to address stress at the moment (24:00);Is mindfulness a problematic mindset change for  FM professionals (32:00)?The most powerful tool to stay "present" in meetings (44:00);What happens when a sense of mission and passion is overwhelmed by stress (52:00)?Relaxation or self-care practices to manage stress and answer the question, how do I begin to meditate (57:00)?Learn more about the Zakim Center at Dana Farber Cancer Institute.Join  Gosselin/Martin Associates at the Healthcare Facilities Network on YouTube Check us out at https://gosselin-associates.com