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© 2025 Community IT Innovators Nonprofit Technology Topics
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Community IT offers free webinars monthly to promote learning within our nonprofit technology community. Our podcast is appropriate for a varied level of technology expertise. Community IT is vendor-agnostic and our webinars cover a range of topics and discussions. Something on your mind you don’t see covered here? Contact us to suggest a topic! http://www.communityit.com
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Are your staff as ready as they can be for the next attack? Our cybersecurity training team manages hundreds of clients and shares our knowledge on what works to keep your staff prepared, not just scared.Matt Eshleman, our CTO and cybersecurity expert answers your questions on how to manage frequent, timely, and engaging training. Part 1 covers the cybersecurity landscape and types of threats facing nonprofits, our framework for how to think about cybersecurity and where staff training fits...
Are your staff as ready as they can be for the next attack? Our cybersecurity training team manages hundreds of clients and shares our knowledge on what works to keep your staff prepared, not just scared.Matt Eshleman, our CTO and cybersecurity expert answers your questions on how to manage frequent, timely, and engaging training. Part 1 covers the cybersecurity landscape and types of threats facing nonprofits, our framework for how to think about cybersecurity and where staff training fit...
A week in the life of the Help Desk Team Ever wonder what it takes to be a help desk analyst, or what our Help Desk Team does in a typical week? We’re inordinately proud of our Help Desk Team, the first and usually only point of contact for most staff for most clients. Listen to this presentation on a typical week and learn about the teamwork, expertise, and continual learning that goes into providing excellent IT support service. “You all do such an amazing job, with such great p...
Shauna Dillavou is the co-founder of Brightlin.es, a security firm working with the nonprofit sector to prevent vulnerabilities. She is a seasoned intelligence analyst with decades of experience working for the US government. She formerly was part of a team locating cartel associates by their online traces, and founded Brightlines to reverse-engineer that experience to protect vulnerable staff from online doxxing and threats to their personal safety. Unfortunately in recent years the threats ...
In this interview from December 2024, Director of Marketing Carolyn Woodard talks with Ramunda Lark Young about her journey from growing up in Tulsa Oklahoma to working in Washington DC to founding an online Black bookstore during the 2007-2008 recession. In addition to a website where you can find curated lists of books to fit any interest, Mahogany Books now has 2.25 in-person stores in DC and hosts author events and a podcast. What did it take for Ramunda to believe in her vision of ...
Expert Tips on Current Trends: Webinar 2025 Nonprofit Tech Round Table How is your organization using AI? What policies do you need? What should you be worried about? Download the Community IT Acceptable Use Policy Template for AI Tools in the Nonprofit Workplace.Steve and Matt also share a veritable "grab bag" of new tools, new chips, and other new issues to keep an eye on that will impact the nonprofit sector using IT in 2025. Join CTO Matthew Eshleman and Director of IT Consul...
Expert Tips on Current Trends: Webinar 2025 Nonprofit Tech Round Table Is the Hybrid/Remote Workplace here to stay or on the way out? Download the Nonprofit Guide to Remote WorkWhat is the new cybersecurity reality and what should you be doing now to better face the next threats? Download the updated Cybersecurity Readiness for Nonprofits PlaybookJoin CTO Matthew Eshleman and Director of IT Consulting Steve Longenecker, moderated by Carolyn Woodard from Community IT, in a lively and spe...
Set four intentions to make 2025 safer, saner, and more fun for your IT staff and your nonprofit. Now is the month to set intentions for the year ahead. We know nonprofits are facing challenges in a challenging time. Be intentional about setting expectations for yourself and your organization this year and you will take some of the stress off. Director of Outreach and podcast host Carolyn Woodard walks through four resolutions you can make to make 2025 easier on yourself. Put self-care...
If your organization uses Google Workspace you have access to Google Groups. Kind of like a listserv but so much better. What are Google Groups? If your nonprofit uses Google Workspace, you can use Google Groups to manage tasks via an email group, with granular controls and monitoring if you need it. Google Groups can improve security for email addresses like “donate@mynonprofit” or “info@mynonprofit” if that email directs to a group and is not its own account that’s credentials could be hac...
Welcome 2025! It's going to be a big year for nonprofit IT and as is our tradition, our senior staff weighed in with the biggest stories of 2024, the most overlooked trends, and what they will be keeping an eye on in 2025. We hear from Senior Engineer David Dawson, Director of IT Consulting Steve Longenecker, IT Business Manager Erik Solce, IT Business Manager Team Lead Norwin Herrera, Chief Technology Officer Matthew Eshleman, Senior Consultant Nuradeen Aboki, CEO Johan Hammerstrom, a...
Is your nonprofit ready to go server-less? What's holding you back from going to the cloud? Norwin Herrera is an IT Business Manager with Community IT and has decades of experience in IT and as a nonprofit IT consultant. In his work with clients over the years he has learned some of the barriers to moving entirely into the cloud, and gives some advice in overcoming that inertia. Starting with saving money, using a more secure and more current technology, and then throwing in con...
Cybersecurity Readiness for Nonprofit Accountants, Hosted by Jitasa University Join Matt Eshleman, cybersecurity expert and author of the re-released Community IT Cybersecurity Readiness for Nonprofits Playbook, in a short presentation on how to use the playbook to protect your organization if you are a financial manager or accountant. In this video, you will Learn about the free downloadable Playbook on Cybersecurity Readiness for Nonprofits and how financial officers and accountants c...
New nonprofit auditing requirements SAS145 now include IT and cybersecurity compliance. Are you ready? In 2022 the AICPA Auditing Standards Board (ASB) issued Statement on Auditing Standards (SAS) No. 145,Understanding the Entity and Its Environment and Assessing the Risks of Material Misstatement. The new standard became effective for audits of financial statements for periods ending on or after Dec. 15, 2023. For more on SAS 145 changes, read this article in the Journal of Accountancy. For...
It won’t be a surprise that AI is on everyone’s mind. Matt also shared some thoughts on some year end cybersecurity tips and maintenance to ensure your cybersecurity practices – and permissions – are up to date. Nonprofit Cybersecurity expert and Community IT CTO Matt Eshleman offered these year-end cybersecurity tips. Do a permissions audit at the enterprise level – what are your defaults for sharing, and how are you training your staff to log in to various tools and subscriptions that can ...
If you find yourself with a little downtime, what should you work on? The Gala is back! If your nonprofit is focused on an end of the year fundraising event, you may find yourself and your IT team with a little extra time on your hands this December as the rest of your staff are pulled away from their desks and are calling the help desk less frequently. Carolyn Woodard reviewed our recent webinars and podcasts for advice on what projects you might want to start now to be ready to hit the grou...
Are you feeling burned out? Nonprofit IT can be exhausting. Learn how to de-stress to better tackle your job and help your nonprofit succeed. There is so much stress in managing nonprofit IT. There are conflicting agendas, tight budgets, and unrealistic demands. A lot of us have been burned by IT projects in the past that still give us nightmares. The tool was expensive, required a huge project to implement, took a ton of time, didn’t work, everyone hated it, the training wa...
Do you have an IT roadmap at your nonprofit? As a nonprofit leader, how can you design an IT roadmap to create value for your organization? On October 3, 2024 the Center for Public and Nonprofit Leadership partnered with Community IT Innovators to provide a workshop: Design an IT Roadmap to Create Value for Your Nonprofit. To fully utilize the power of IT to support your nonprofit, you need to have a plan. View the workshop video to learn the steps to create your own IT roadmap and inco...
Las mejores prácticas para organizar sus archivos en la nube para lograr seguridad y eficiencia. La organización de archivos en la nube es algo que puede parecer una prioridad menor, en particular con el aumento de las herramientas de búsqueda potentes y ahora con el auge de la búsqueda con inteligencia artificial (IA). Carolyn habló con el invitado Norwin Herrera, IT Business Manager Team Lead de Community IT, para responder a preguntas sobre por qué es importante crear un sistema de organi...
Best practices on organizing your files in the cloud for security and efficiency. Cloud files organization is something that can seem like a low priority, particularly with the rise of strong search tools and now with the rise of Artificial Intelligence (AI) search. Carolyn spoke with guest Norwin Herrera, IT Business Manager, to answer questions about why it’s important to create a file organization system, both for increased cybersecurity in the world of AI, and for the productivity and eff...
Is your nonprofit struggling to understand cybersecurity fundamentals? Are you unsure what level of protection you need or can afford? In part 1, Matt discussed the cybersecurity landscape for nonprofits and some of the changes that prompted this update to the Playbook. In pt 2, Matt walks through the "foundational" suggestions and takes audience questions. October is Cybersecurity month! Community IT Chief Technology Officer Matt Eshleman walked through our revised Playbook on Cyberse...
Is your nonprofit struggling to understand cybersecurity fundamentals? Are you unsure what level of protection you need or can afford? In part 1, Matt discussed the cybersecurity landscape for nonprofits and some of the changes that prompted this update to the Playbook. In pt 2, Matt walks through the "foundational" suggestions and takes audience questions. October is Cybersecurity month! Community IT Chief Technology Officer Matt Eshleman walked through our revised Playbook on Cybers...
Best practices on improving data security, making the case for creating the policies, and the impact of AI on data security. Carolyn speaks with guest Jeff Gibson from Build Consulting to answer questions about why data is important to nonprofits, how your data can get really widely distributed in different tools in different departments, and why it is important to do an audit and assessment to know what data you have. Do you know where your data risks lie? Do you know you are in com...
How do you track your subscriptions and licenses? Why is it important to know who has which subscription at your nonprofit? Many clients come to Community IT experiencing difficulty tracking IT inventory. In addition to tracking physical hardware, laptops, and devices, nonprofits also can find it difficult to track licenses and software subscriptions to cloud-based apps and IT tools. The rise in cloud-based software-as-a-service (SaaS) models has led to ease of use. It is really ...
What do you need to do now to track your inventory? Why do you need to track inventory - and why isn't there a killer app for that yet? A significant number of clients come to Community IT without any inventory tracking at all. Besides being a financial risk this is a clear security risk - especially if you have no system in place to off-board staff who leave your nonprofit but keep their laptop and access to private files and business subscriptions. Why is it so hard to track inventory if yo...
Have you ever used a skills matrix in IT change management at your nonprofit? In pt 1, Heather describes a typical IT Skills Matrix and how you create one, and responds to audience questions. In podcast part 2, she delves into identifying stakeholders and gives several examples of when and how to use a Skills Matrix to build and empower your team. Do you know your super-users and early adopters? Your champions and ambassadors? Do you know who on your staff will happily and reliably use the t...
Have you ever used a skills matrix in IT change management at your nonprofit? In pt 1, Heather describes a typical IT Skills Matrix and how you create one, and responds to audience questions. In podcast part 2, she delves into identifying stakeholders and gives several examples of when and how to use a Skills Matrix to build and empower your team. Do you know your super-users and early adopters? Your champions and ambassadors? Do you know who on your staff will happily and reliably use the t...
Tiff Parker is an expert in Google Workspace support, having used Google Workspace herself throughout her career and developing a practice as an in-house expert to our clients who use Google Workspace. Carolyn asked Tiff for her tips on features to use and things to know about Google Workspace at the office. The takeaways: Know the difference between My Drive and Shared Drives, and set up Shared Drives for anything that you will want access to after a staff member leaves your organizati...
Senior Consultant Nura Aboki explores best practices on supporting one or two Macs when everyone else is on Windows laptops. Nura and Carolyn discussed the ins and outs of supporting a few staff members and managing a few Macs, whether in a Microsoft 365 or Google Workspace environment. The days of leaving your Mac users to manage their own devices are long gone – current cybersecurity risks require full management of ALL your end users. You might try to get all your staff on the same ...
Does your organization struggle to match your IT to your actual business needs? Learn how to right size your IT and get rid of FOMO. In pt 1, Johan, Pat and Carolyn discuss Tech FOMO and the reasons nonprofits are susceptible to feeling it. They ask the webinar audience about their last new tech implementations and explore everyone’s current FOMO, AI. In part 2, Pat walks us through an IT decision making pathway (which you can download below) and Johan answers audience questions. Fear ...
Does your organization struggle to match your IT to your actual business needs? Learn how to right size your IT and get rid of FOMO. In pt 1, Johan, Pat and Carolyn discuss Tech FOMO and the reasons nonprofits are susceptible to feeling it. They ask the webinar audience about their last new tech implementations and explore everyone’s current FOMO, AI. In part 2, Pat walks us through an IT decision making pathway (which you can download below) and Johan answers audience questions. Fear ...
The pace of new AI tools and uses on the market is like a rocket. Does your nonprofit have questions about cybersecurity, opting out, or best practices when using AI? Microsoft released a new AI Governance Framework for Nonprofits joining many institutions putting out guidelines and studying the impact of AI on nonprofits and the ways nonprofits are using AI. Many nonprofits are approaching AI very cautiously, or may not have developed policies yet to use AI securely. Or your nonprofit ...
Are you a new board member hoping to help your nonprofit navigate IT management? Do you know what you need to know about IT, cybersecurity, and change management as a board member? Where is your nonprofit on the scale of IT management maturity? In this podcast Marketing Director Carolyn Woodard, who has served as an IT Director at nonprofits in her career, shares best practices and her thoughts on the importance of setting prioritieshow to start designing an IT Roadmap from ...
Whether or not your nonprofit faced Crowdstrike impacts, the aftermath of a national or worldwide incident is a great time to gather your cybersecurity team and run the exercise: what will your organization do during the next outage or cyber attack? Nonprofit Cybersecurity expert Matt Eshleman shares his thoughts in this podcast on the importance of reviewing your incident response and business continuity plans regularly, practicing your response regularly – what will you do if a c...
In part 2, we discuss Single Sign On (SSO) implementation and roll out, and answer questions from the webinar audience. In part 1, our guests Steve Longenecker and Phil Oswald Christano define SSO and go over what it does and doesn't do. We discuss the unfortunate fact that each app interacts with SSO differently so you have to enable it for each app. However, if you use Google or Microsoft you already have some basic tools to implement SSO. If you have heard about Single Sign On (SSO) and...
If you have heard about Single Sign On (SSO) and wondered what it can do for your nonprofit, this webinar explains the concept and examines the ways that SSO can help your organization be more productive and work more safely online. In part 1, our guests Steve Longenecker and Phil Oswald Christano define SSO and go over what it does and doesn't do. We discuss the unfortunate fact that each app interacts with SSO differently so you have to enable it for each app. However, if you use Google or ...
What do the acronyms SFP, DKIM, and DMARC mean, and why do you need to prove your email is legit? If you have been hearing these terms lately about your email or your cybersecurity liability insurance checklist, and don’t know your DKIM from your DMARC, you aren’t alone! Carolyn sat down with CEO Johan Hammerstrom to demystify the lingo and learn about the latest requirements for ensuring emails from your domain look legit to other inboxes, and how that helps protect your nonprofit now and in...
What does it mean to be a learning organization and how can you grow learning practices at your nonprofit? In pt 1 Karen defined a Learning Organization and explored struggles to embrace learning at your nonprofit. In pt 2 Karen discusses the categories of learning technologies that can help nonprofits organize their learning management, and gave us tips on implementing learning strategies at our organizations. Karen Graham has more than 20 years in senior nonprofit leadership, and a broad ...
What does it mean to be a learning organization and how can you grow learning practices at your nonprofit? In pt 1 Karen defines a Learning Organization and explored struggles to embrace learning at your nonprofit. In pt 2 Karen discusses the categories of learning technologies that can help nonprofits organize their learning management, and gave us tips on implementing learning strategies at our organizations. Karen Graham has more than 20 years in senior nonprofit leadership, and a broad ...
In today’s interview, Carolyn talks with Vince Grady, the new Community IT Chief Financial Officer (CFO) who is 8 months into the job. Vince and Carolyn discuss his roundabout path to the CFO role, and how a diversity of backgrounds is common at Community IT and valued as one of our strengths – not all our employees have followed a typical path and that helps us connect with our nonprofit clients who often also have non-conventional backgrounds, education, and careers. Vince also comments on ...
Listen to this conversation with Carole Melvin from Your Part Time Controller (YPTC) and catch up on the current thinking on preventing financial fraud as scams seem to multiply all around us in our jobs at nonprofits. Learn what new frauds and scams are evolving and how to protect yourself and your nonprofit. Some key takeaways: Cultivate a healthy dose of skepticism and use common sense. Utilize analog and off-line verification best practices. Stay curious and aware of new threa...
In today’s interview, Carolyn talks with Rob Schamberg about his long service on the Community IT Board helping steer the company through the process to become employee-owned through the Employee Stock Ownership Plan (ESOP) and to his recent retirement from the Board. Rob describes his career from his days as a college grad who loved technology and the outdoors, through teaching and becoming Principal and Superintendent at various California public schools, to joining the Forum for Youth Inve...
Pt 3 delves deeper into implementation, roll out, and overcoming barriers to updating or creating IT governance policies at your nonprofit. In this podcast follow up to their webinar, Community IT Senior Consultant Nura Aboki and guest Jeff Gibson from Build Consulting spoke with moderator Carolyn Woodard and shared their experiences and insights into the difficulties rolling out your updated policies. How can you overcome barriers like fear or inertia and see this process as an opportunity...
Pt 2 covers implementation, overcoming barriers to this project, and Q&A. Pt 1 Covers policy definitions and priority policies, a process to create or revise your policies, and 2 polls. For templates: Free Resources for Building IT Policies at Nonprofits has a ton of links for you. Community IT Senior Consultant Nura Aboki and guest Jeff Gibson from Build Consulting took your questions on where to find nonprofit IT policy templates, how to overcome barriers and modify the templat...
Pt 1 Covers policy definitions and priority policies, a process to create or revise your policies, and 2 polls. Pt 2 covers implementation, overcoming barriers to this project, and Q&A. For templates: Free Resources for Building IT Policies at Nonprofits has a ton of links for you. Community IT Senior Consultant Nura Aboki and guest Jeff Gibson from Build Consulting took your questions on where to find nonprofit IT policy templates, how to overcome barriers and modify the templates to ...
What are the main ways AI impacts nonprofit cybersecurity risks? Social engineering, trust, and data risks are the three big areas where AI will have impacts on cybersecurity at nonprofits that you need to be aware of. Whether or not your organization is using AI, these are areas where hackers are definitely using AI to devise new methods of attack. Matt Eshleman, CTO at Community IT, recommends creating policies that address the way your staff uses AI – if you haven’t updated your Acceptabl...
How to Protect Your Organization Against New Threats Following the 2024 Nonprofit Cybersecurity Incident Report, Carolyn sat down with Matt Eshleman, our Chief Technology Officer and cybersecurity expert, and José Antonio Peña-Rosales, our Director of Support Services, to talk about what users can do to stay safe and share some cybersecurity updates for nonprofits. When should you report something or submit a ticket? (Right away is the correct answer!) How can you tell if an email is legit? (...
Community IT CTO and cybersecurity expert Matt Eshleman delivers our report on trend lines and took questions live in this popular webinar. In pt 2 Matt goes into the report data and pulls out new and disturbing attacks, and finishes up with the best ways to protect yourself, especially from Attacker-in-the-Middle MFA attacks. In pt 1 he explores a systematic approach to cybersecurity for your nonprofit, talks about the big picture trends, takes a couple of audience polls on what type of inc...
Community IT CTO and cybersecurity expert Matt Eshleman delivers our report on trend lines and took questions live in this popular webinar. In pt 1 we explore a systematic approach to cybersecurity for your nonprofit, talk about the big picture trends, take a couple of audience polls on what type of incidents are common, and demystify some lingo. In pt 2 Matt goes into the report data and pulls out new and disturbing attacks, and finishes up with the best ways to protect yourself, especially...
How can your nonprofit avoid common headaches with the free Google Workspace implementation as you grow? So many small nonprofits start out using the free Google Workspace platform you can set up and administer yourself. Google makes it easy! But as you grow from a one- or two-person nonprofit to a larger team you may be wondering if Google Workspace is professional enough, and whether it can handle more complex IT needs. And what about volunteers and others who need to access your file...
Ethics, AI Tools, and Policies. How is Your Philanthropy Using AI? Part 1 of this podcast introduced basic AI concepts and definitions and gave some practical examples of nonprofits very intentionally using AI to further their mission. It ended with results of a poll of the audience members and discussion on how nonprofits are using AI tools - individually, organization-wide, and/or to perform their mission. In Part 2, Sarah and Jean delve deeper into the AI Framework they have d...
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