Claim OwnershipBaking it Down with Sugar Cookie Marketing 🍪
Subscribed: 144Played: 8,324
Subscribe
© 2024 Baking it Down with Sugar Cookie Marketing 🍪
Description
👋 Hey - Heather and Corrie here with the Baking it Down Podcast with Sugar Cookie Marketing (a group on Facebook full of sugar cookiers turned business owners).
🍪 We're here to help you rise with your reach, flood with new followers, bake up new ideas, and make that all-important dough (while makin' that dough - see the pun there?)
🤑. What’s it about? We’re a Facebook Group turned Podcast, Membership, Book Club, and Baking 101 that’s dedicated to assisting bakers in effectively marketing online to generate more sales and better manage their businesses.
🧠 With free Facebook Live classes, hundreds of resources, and thousands of like-minded bakers, there’s a lot to learn in "SCM" (aka Sugar Cookie Marketing). ️🎧 As an extension of our Facebook group, this podcast is here to let you learn by listening. 📈 We'll cover group topics, marketing trends, and more (leaving this wide open in case Corrie wants to start singing).
💸 We take the sweet art of selling online to the cottage bakery world with marketing methods that move products (and pastries).👂 So open up those glorious ear canals because we have a podcast! Just when you’ve thought you’ve “heard” it all with those marketing "miracle" twins (that's our last name - not a proclamation), we’ve got something just for you each week!
🥣 As a baker, you don't always have the luxury of two hands needed to scroll in Sugar Cookie Marketing Group or crack open a book in Sugar Cookie Bookies, but what you can do is listen (unless you're my kid asking “what’s for dinner” for the millionth time).
👐 Hands full of flour? No problem! 👍 18 dozen iced cookies due tomorrow? Let’s do this. The Baking it Down Podcast by Sugar Cookie Marketing is a weekly podcast geared toward helping you grow your bakery business - dropping (almost) every Tuesday.
📅 We choose a topic each week that's either something new and emerging in the world of social media or something that we saw in "The Group" that was a hot topic and we bake it down... I mean, "break" it down for you. 🗯️ What you can expect in the podcast is about an hour of chit-chat with the meat and potatoes right at the beginning of the episode.
🥔 That’s when we dive into the marketing topic of the week! 📞 Oh yeah, folks can call / text / email in with their questions too - a fun way to hear from other bakers out there.
Our promises to you:
1️⃣ We always make it clean = no cursing. We understand that you are busy and could be around little ones while also trying to get your weekly dose of business growth so we make sure that each episode would make our grandma proud and keep it clean so you can listen while also living your life.
2️⃣ We always make it fun. There’s a lot of negativity in the world so we try and make the podcast an upbeat and fun learning experience for you. I mean, we try to make the Instagram updates and changes as happy as we can, but come on Instagram! Give it a rest! No more changes!
3️⃣ Other than that, we take a positive approach to marketing We are also *not* professional podcasters. I feel like we need to say this because, hey, sometimes we get giggles! We do our best to extend our marketing knowledge to you all free of charge each week at the cost of listening to our higher-than-normal pitched voices and the occasional giggle spree.
4️⃣ You can find the podcast on all the major platforms and you can typically expect a new episode each Tuesday afternoon (unless life happens). We invite everyone to listen.
Either start from the beginning or work backward! The episodes don’t build off themselves so you won’t be confused hearing one before the other. You just might miss new Lives we mention but you can always catch the replay in the Sugar Cookie Marketing Group on Facebook!
162 Episodes
Reverse
🥲 Excuse my Excuses - Don't cry unless you've tried (everything).This week's podcast is a deep dive into a post I made in the group earlier this week - the post regarding "woe is me" threads saying the cookie industry is done, pack it up kids, you don't gotta go home, but you can stay... in this kitchen.You see - that defeatist mentality ain't go no business being in a business-centric group. It will limit your sales and, over time, cause you to quit. Quite literally the opposite of marketing and growth mindsets. 😭 "But I've tried (and cried) everything! It's not working anymore!" Have you, though? Have you actually tried everything? Because there are now 159 Baking it Down podcast episodes covering 159 marketing tactics. And I'll wager you aint' tried even a third of the stuff we talked about. That's what today's podcast is about.And even if you did - 🥤 have you ever wondered why Coca-Cola, founded in 1886, ✨still✨ buys ad space at the beginning of every movie? 🎥 They've been at this for 138 years and they still keep hittin' the marketing campaign trail! It's because consistency - over long periods of time - produces results.Marketing ain't a one-and-done. If it was, I'd be out of a job and 🤑 cookiers would be millionaires. It's repeated effort for a really, really long time. Let's jump into the post.--I often see people complain about their local markets in these groups.🧈 The price of butter is too high,📉 Competitor prices are too low,👥 The market is saturated,🚫 The market doesn't want cookies,🎟️ Too many people teaching cookie classes,🪑 Too few people taking cookie classes,👎 The competition isn't as good as you,😭 The competition has more tag-happy friends than you.You get the point.👀 There are 45,000 people here - so I get the honor of reading many contradicting opinions on why sales aren't where we expected them to be.Teeechnically... 🙅 you can only write "the cookie game is done" if you attempted every marketing tactic covered in this group. Then, and only then, can you say with certainty that the party is truly over.🏃 I mean - how can you say you won't win a foot race if you never ran the race in the first place? Same applies to marketing. Can't say you can't sell anything if you didn't try everything in your power to sell it.You can't say, "No one buys my cookies" if you never told absolutely everyone that you were selling cookies, right?So allow me to ask... have you:✅ Attempted to market to commercial businesses by dropping by with a logo cookie.✅ Worked on growing your review profile by getting new reviews and responding to bad reviews in a way that will increase sales.✅ Focused on upping your curb appeal for in-person pickups.✅ Implemented copy formulas to increase conversion rates - AIDA, PAS, 4 C's, 4 U's, Before After Bridge.✅ Implented "customer delight" methods to differentiate yourself from your competitors.✅ Used better adjectives to make your products and pitches sound more appealing in social media posts and emails.✅ Streamlined your branding for easier brand recognition across all print and digital profiles.✅ Run g-i-v-e-a-w-a-y-s to engage your page / group audience frequently.✅ Focused on adding value to local community groups each week.✅ Created your own local community group to better facilitate a value-added hyper-local community group.✅ Consistently posted to your social media every week for an entire year.✅ Created an email list on a newsletter sender (Mailchimp, Flodesk, Constant Contact).
1🤦♀ Comfy Mistakes - Getting comfortable with uncomfy mistakes.We had a (very) abbreviated podcast today - thanks to the door guys. 🚪 But in the few minutes we did get to chit-chat, we wanted to touch on "uncomfortable mistakes."😿 Being bad at something sucks. It's no fun making mistakes. In fact, it feels like bad business acumen to make mistakes, right? I mean - imagine a business built on mistakes. Who would want to hire them!?But successful businesses were built on the backs of mistakes. It's the "failing forward" that separates the business-ending mistakes from the "oh - I learned another way not to do that, let me try something else" business-building mistakes.🤦♀ Mistakes mean you’re learning.If you're not failing, you're not learning. There's a clip on Reddit of a guy learning to do a backflip - he actually gets pretty okay, then starts doing worse before finally sticking the landing. *crowd goes wild*🧠 That's how the brain works (well, not in learning how to back flip - I ain't got the health insurance plan to be trying that). You try something new, and in your cluelessness, you have a bit of beginner's luck. As you intentionally refine your process, you get a little worse before finally becoming successful at something. Congrats - you learned something - you failed forward.🤦♀ Growth = failing forward.There's a difference between "failing" and ➡️ "failing forward." In the prior, you likely quit. This is the wrong type of mistake. The mistake we want is where we know we're going to mess up, but the whole time, we're making mental notes - "Ah yes, don't put the green Jimmy sprinkle in before the cake batter has cooled - that gives E.coli vibes. Noted." 📝 Then back to the drawing board once more to implement what we now know not to do - ta-da! We just failed forward. Enough failing forwards and you've got yourself a new skill, my friend!🤦♀ Bring clients into the learning phase.Don't be shy - invite others to cry! Kidding, it rhymed. But Corrie had a good point. When clients ask her to do stuff "out of her wheelhouse," she lets them know! 🤝 "Hey - this would be my first time trying that technique - I've always wanted to attempt it. Worst case, you got yourself some free red cake pops, best case, you got what you wanted! Let's do this!" 🤦♀ Have a refund fund ready to go.Mistakes are only hard to stomach if someone loses. But in the event of failing forward, we hedge our bets with our "oopsie budget" - 👮♂ the proverbial baker get-outta-jail-free card when it comes to making mistakes. That way mistakes don't hurt so bad (our ego and our wallets). It's easier to take a risk when you know there's a financial net there to break your fall.👂 Snag this podcast on any major podcast player (Spotify, Apple Music, Audible, Amazon Music, or your desktop) by searching - Baking it Down - Episode 158 - Uncomfy Mistakes.
⭐ Deborah Deborah DeborahWhen you've not been seen, heard, or understood.Grab your popcorn - 🍿 we covered a buttery topic on today's podcast when a Canadian restaurant went viral for all the wrong review reasons. 🧈 Blaming Deborah in a now globally reaching door sign, Heirloom Restaurant closed its doors this April citing issues with... well, unhappy clients. 👨🍳How did they handle it? 😠 Making unhappy clients even unhappier clients. 😡 Whether it was a staged publicity stunt or a business owner who had just finally had enough of Deborah and her depressing reviews - regardless, they're now shuttered - and here's a small... ahem... heirloom... we can take with us when it comes to replying to reviews.(if you're as nosey as me and don't mind some colorful language - 🍅 google "heirloom restaurant Canada Reddit" and enjoy the rabbit hole).🔟 10 Ways to Handle a Bad ReviewFirst things first - how you handle bad reviews isn't a reflection on how well you bake - but rather how well you business. 🤝 Good business owners understand that a bad review can be a tool to secure more business. Lackluster business owners think it's a digital fight - and act accordingly - costing them time and money (even more they don't realize they're losing out on). 1️⃣ Understand that everyone will eventually get a bad review (or at least an unhappy client).If we could please everyone what kind of person would that make us? See - the thing is, you can't please everyone - so fully come to terms with that, at some point, someone will be leaving you a bad review. It's just gonna happen - and once we accept that, we take away the emotion out of it. Repeat after me: "I am a business owner. I will get a bad review. That is okay. How I handle that review makes all the difference." 2️⃣ Walk away - 🕒 a minimum of 24 hours (the damage is already done. don't make it well done by replying in anger).No one died from not getting a reply to their bad review in time. Thus, take your time in replying. Waiting, thinking, and letting the offended emotions dissipate will clear your mind when writing a reply to a bad review. The last thing we want is to take a page from Heirloom and make the bad, worse. 3️⃣ Write a rough draft reply - 🤓 then have a third uninvested party read it.Write a rough draft - AND BEFORE YOU POST IT - have the least emotional person you know read it first. Ask them, "Does any part of this response sound emotional or defensive?" If they say yes - change that part. We want zero emotional replies here. If you get defensive at their critique... well, I got news for ya, kiddo.4️⃣ Lower your defenses. ️🥊I can't stress this enough. Lower. Thy. Defenses. Listen - whether or not they're right - they are upset. Raising your defensiveness escalates every situation. Don't do it. If 24 hours wasn't enough to drop that cortisol level, take another 24-hour break until you calm down. Do not run your business on high alert - you'll make mistakes that'll be much harder to fix.5️⃣ Acknowledge their experience as valid. 🤝This is a huge sticking point in the Sugar Cookie Marketing group. Validating how someone feels does not mean you agree with what they said. We are all allowed to feel how we feel (even if it's wrong). Validating an emotion looks like: "I know you're upset right now."
⛔ Class is Canceled - What to do when you need to cancel cookie class.When you venture into the wild world of cookie classes, the last thing you want to do is consider canceling said cookie class. BUT - it's just a fact of life that even the most seasoned instructors will have to face a cookie class cancelation.Heck - we've been doing this for years now and it still happens. No one's above it. So best that we all learn from it. And that's today's podcast, how to mitigate having to cancel, when to consider canceling, and how to cancel, and what to do after you have canceled a cookie class.⬇️ Feel free to save this graphic for future reference - it's what we covered on the podcast ⬇️🛑 When to Mitigation a Class CancelationOkay - before we go straight to canceling, I like to see if we can still sell the seats. We're going to have to get creative to fill seats last minute - and it may touch your profit margin a bit, but there are times when "the show must go on" is a better business move than walkin' away from a non-refundable room rental fee. 🛑 If someone has a sickness, give them a class credit / refund as quickly as possible - 🤧 we do not want to force their hand and have them come.🛑 For reasons other than sickness, tell the canceling attendee, "If either of us can sell your ticket, I'll refund you." This way you're guaranteed a "one out, one in."🛑 Offer Bo-Go to current class attendees (bring a friend, get a discount). We use this one - most folks have friends, it's a great way to fill seats + make the attendees have a better time.🛑 Offer up free tickets to a community group (marketing cost now). This will be a 100% loss of ticket revenue, BUT it's a great marketing tactic to raise awareness for your classes to a local audience.🛑 Ensure your "no-show policy" is really dialed in. You can't go back in time and write your no-show policies. Every few classes, we just have people literally not show up - and we never hear from them. They knew the no-show policy and respected it.🤔 When to Consider CancelingOkay - let's say we still can't move seats - it's now time to move to the "should I cancel this" phase. Hey - it happens. The sooner we act though, the better (but yes - there's a balancing act: cancel too soon, you could have sold those seats, cancel too late, you may get a (very small) mob of angry would-be class attendees.🤔 Time Frame: before you bake (we do 7 days). Don't bake then cancel - you'll be out not only a potential room fee, processing fees, but also ingredients costs. Make that decision before you get to the kitchen.🤔 Threshold - what are the minimum required signups to cover room costs? Sometimes your costs can still be covered even with a small crowd - so consider only canceling if you will be operating below your costs (room, ingredients, labor), otherwise - I'd keep the show goin'! 🤔 Don't focus on room capacity - focus on costs + profit. We see some posters write, "I only sold 50% of my tickets" but when asked about how many that is, that's 10 whole tickets (as in their venue could seat 20 people). Our 100% capacity is 10 tickets - so focus on costs and profit, not on a filled room.🤔 Does the venue have a refund cut-off? Sometimes paid venues will let you out of your room fees if you cancel X days in advance - consider that when making the class "TOD" call. ❌ How to CancelOkay - now it's time to make the call - we are going to cancel. How do we go about this.
😡 Upsetspectations - How setting expectations up front can keep us outta hot water.Upsetspectations - the tongue-twister we came up with to describe what setting expectations as a baker and then not meeting them as a baker creates in your clients. 🛫 Listen - you're the one piloting the plane here, you get to set the expectations because likely your clients don't really have a clue what goes into baking. But when you're the pilot 💺 and don't tell the cabin to buckle up, you set yourself up for some troubled turbulence (and a bad review).In this week's podcast, 😳 we cover things we find sugar cookiers forget to set flexible expectations that blow back in the baker's face (😭 and land you in Sugar Cookie Marketing group begging the comments not to client bash so your thread doesn't get prematurely locked).When we see these threads pop up in the group, the first question always asked is: 🤔 What were the policies in place before this became an issue? You'll live and die by your disclaimers, TOS, expectations, and heads-ups.Here's the most common complaints that we see posted in the SCM group. When you find out one of these bad boys is causing an "unset expectations" issue for you, you'd pay just about any amount to travel back in time and tie these loose ends up. 🪡📑 Color Accuracy - "colors will be close, but aren't guaranteed to be 100% accurate."📑 Hand-Made Disclaimer - "cookies are a hand-made product and made include some minor defects. While kept to a minimum, please remember these are delicious, but not perfection." 📑 Follow-Ups - "thank you for your order - you'll hear from me again 2 weeks from your pick-up date to confirm details."📑 Refunds - "my bakery has a no refund policy - if you're unhappy with anything about your order, please let me know and we can find a resolution that works for you." 📑 Invoice Paid to Reserve - "here is your invoice - please note that the invoice must be paid to reserve your date, and I cannot guarantee the dates availability after today"📑 No Show / Porch Pickup Policies - "your pick-up time is X:XXAM. in the event you cannot show up for your pick-up, your cookies will be..."📑Price Transparency - "my custom dozens start at $X and increase based on design and set complexity and order size."📑Delayed Disclaimers - "in the event that the baker cannot fulfill the order / teach the cookie class, the policy is..."📑Cancelation Policy - "we do not offer full or partial refunds if your event is canceled - but these cookies will taste delicious regardless." These will only get ya started. The key to remember is: NO ONE IS READING YOUR TOS, DISCLAIMERS, OR WARNINGS. So you have to keep reminding clients bringing to light the expectation that fits them best. 👀 Tune into a client you suspect really wants exact color matching - then set their expectations on colors and icing. 👀 Look for clients you think may want really frequent communication schedules - then set their expectations about your response times.👀 Check for clients with spotty communication once you've sent the invoice - then set their expectations on your "pay to reserve" booking system.
🏡 Cottage Curb Appeal - How zhuzhing up your front lawn can increase sales.🌼 Happy first day of spring! And with sunny skies (for some of us - ⛄ my apologies to y'all gettin' snow), it's time to consider that curb appeal - ya know, 👀 the stuff people are glancing at as they walk up to your house to snag their sweet treats.Ya see - marketing encompasses more than just cute captions and pretty social media posts. 🎀 It's also packaging and customer experience - and if you have at-home pick-ups, that includes your front stoop. Doubtful that a hoarder also has a stain-free kitchen countertop - 🧼 as such, we want our home to reflect our products: clean, nice, approachable, and pretty. In this week's podcast, 🌱 we cover some spring cleaning check-list items and after that, how to turn some turf cleanup into local community group sales 🤑Okay cool - that entire list is pretty self-explanatory, but hey, I never said no to saving a checklist and checkin' it twice (🎅🏻 call me the Santa of several to-do lists).🤔 "Heather, where's the part where I make more sales? I know how to mow."Okay - 🔑 here's the key. For the following tasks, you are NOT going to shop online or on Google. You're going to shop l-o-ca-l-l-y and you're going to go about it by asking in local community groups... 🤫 as a baker. 🧹 Finding a local powerwasher.🧹 Hiring a carpet cleaner.🧹 Looking for a custom wreath maker.🧹 Sourcing a custom wooden sign maker (woodworker). 🧹 Searching for a custom doormat maker. 🧹 Bonus Options: Finding a window washer. And here's how you're going to ask for these local business recommendations:✅ Go to a local community group.✅ Take a picture of your front yard - pictures get more views in groups.✅ Post something like this: "Hey [community group]! People often pick up their cookie orders from my doorstep, so I absolutely need to spruce it up for spring! I'm looking for a local small business to do [local service]."✅ Then actually hire the business. Before the business gets there, take a before picture. Once the business leaves, take an after picture.✅ Go back to the community group and leave a review for the business posting the before/after photos + tagging that business + tag the person who recommended them to you + and tag the admins for running such an awesome resource group. Wash rinse and repeat (🐶 both the posts and your front door if you have a dog like Ray).👂 Snag this podcast on any major podcast player (Spotify, Apple Music, Audible, Amazon Music, or your desktop) by clickin' here - Episode 154 - Cottage Curb Appeal.
👎 Facebook Ouch-Tage - And what we can learn from Papa Zuck.I remember exactly where I was when it all happened... I was... sitting at my computer like I always am. I reached for my phone - only to realize, in horror, my access to the mighty blue thumbs-up app was no more. How was I supposed to post that absolutely hilarious baking meme (see bottom of email)?! Or... or... heart-care react to someone asking whether the "copyright violation" email was a scam or not?!! 😭 Where were YOU when Meta went down!? Okay - so it wasn't that serious - in fact, a lot of you probably missed it, but for an hour around 11AM est on Tuesday last week, all Meta apps went down - Threads, Instagram, Facebook, and Messenger. 😰 And while an hour of outage ain't a world-ender - it could be a business ender. Imagine if Facebook disappeared tomorrow - how long would it take you to rebuild your lead funnel? Would you be able to fill seats for that cookie class next month? Or would you still have been able to reach out to those 2 clients with pick-ups today?? ⏰ Yeah - this isn't the first time Meta took its 15-minute smoke break per se. It happened back in 2021 too - and many of us swore we'd never be caught with our digital pants down again. But many more of us got busy and never got around to shoring up our loose leads ends. So - what can we do not to let this upend our customer base should it happen round 3? We (as always) have a list!What We'd do if Facebook never Existed.1️⃣ Create an Email List. 👉 Recommended Apps: Gmail, Mailchimp, FlodeskRight off the bat - create an email list. If you're reading this newsletter, you got an email from me ✨5 minutes✨ after Facebook went down. See - that's the power of an email list. An easy way to create an email list is by adding your past clients. If you weren't collecting those before, start now. You can add an opt-in on your submissions forms that reads: ✅ Yes, I don't mind being added to your email list for pick-up updates.2️⃣ Diversify your Social Media Presence (outside of Meta).👉 Recommended Apps: LinkedIn, TikTok, GMB / GBP, Nextdoor, YelpFacebook and Instagram are the fan favorites of bakers because they really just work well in bringing in leads. But if Meta pulls the plug, we're going to need to have backup socials to reach our audience. This is not a "if you build it, they'll come" scenario - you'll actually have to work on growing these platforms - same way we say to work the Facebook algo. Start now, reap when Zucky's having a bad day.3️⃣ Get a Website STAT.👉 Recommended Apps: Square, Wix, Shopify, MyCustomBakes Websites are the "digital hub" of your business. From a website, I should be able to contact you, buy from you, learn about you, and connect with you (on social media). They're also a handy way to pass along information quickly. A simple banner stating "ALERT - PICK-UPS SCHEDULE FOR TUESDAY ARE STILL ON." 4️⃣ Always Capture Emails / Phone #s.👉 Recommended Apps: Google Workspace / Google VoiceNewsletters are for promotions or mass emailing, but Google Workspace (Google's business Gmail) is for regular contact with clients. Collect those emails, then take the conversations out of Facebook Messenger and into Gmail - a much more reliable form of communication. And while you're at it - snag their phone numbers too - perfect backup-to-the-email-backup-to-the-social-media-platform backup.
✍️ Copy This - Copy Formulas for Beginners.🗒 If you see a big blank space asking "What would you like to say" and your brain follows suit and also turns into a big blank space - copy formulas are you're new bestie. 🤔 First - what's copy? 📑 Copy is any text you use to sell or persuade someone to take an action (like buying cookies). So copy could be the caption on Instagram, the social media text you write on Facebook, the newsletter you send monthly, or the bio writeup you have on your website. Copy = words. 🤔 Second - what's a copy formula? 🧮 Copy formulas are different frameworks to help assist you in how and what to write. I mean - we could just write, "Buy my cookies, please - I'm begging." But we can't write that every time without seeming weirdly desperate (but where's the lie though, I ask). Copy formulas can help us keep our ⚾ sales pitch interesting by addressing our varying audiences and their different paint points, needs, or wants. Copy formulas are plug-and-play approaches to captions - and I love them. There are likely hundreds of formulas - and you may find you like more than others - but in this week's podcast, 🖐️ we covered our top 5 faves. Let's jump in:1️⃣ AIDA: Attention-Interest-Desire-Action.Probably my favorite - Corrie's too. You'll find both of us using it a lot in our sales posts. AIDA covers all the peppy sales pitchy-ness I love to incorporate in my write-ups. Look at the above copy and how it falls perfectly into this framework:✍️ A - Attention - Did you know I teach folks just like you how to decorate cookies just like these? ✍️ I - Interest - Check out Sugar Cookie Classes where I teach you everything I know about sugar cookie decorating! ✍️ D - Desire - The classes are 1.5 hours, 6 cookies and tons of fun! Plus - you get my very own cookie dough and icing recipes emailed to ya after class! ✍️ A - Action - March class is filled but my Swiftie Class still has a spot for you! Beautiful - 💪 it's fun, interesting, and asks for the sale. 2️⃣ PAS: Problem-Agitate-Solution.🩹 This is the 'infomercial' framework - you know, where the screen is grayscale showing someone who trips down the stairs on the way to the laundry in a way so overly exaggerated that you can't help but watch? 🤕 Then the scene switches to rather normal tasks looking ridiculously harder than they ever would be right before we flash over to the solution to all of life's problems - whatever the product is the infomercial is trying to hawk our way. Now let's adapt it to cookies. ✍️ P - Problem - Struggle with royal icing consistencies?✍️ A - Agitate - Royal icing can be the most difficult part of learning how to decorate sugar cookies. ✍️ S - Solution - We cover icing consistencies in my upcoming cookie class! You'll get the recipe we use in my class to decorate, and I'll help you work through royal icing issues! It's more of a negative learning framework, but I like to drop it in from time to time to capitalize on the segment of the audience who is really frustrated. 😩 They may not be into a "pep rally post" about how awesome sugar cookies are, but will resonate with the "this is hard - I'm almost about to quit" approach. 3️⃣ FAB: Features – Advantages – Benefits.Definitely the happy framework, this formula leans hard into the perks. For something as fun as cookies, you can't go wrong bein' FAB-ulous!
🎨 Hobby vs. Have To - And what Bob Ross has to say about itOkay okay - Corrie and I couldn't agree on the ✨definition✨ of "hobby baker" since most of us are technically a hobby baker - but in reality - I don't consider filing business taxes, updating your LLC yearly registration, and tappin' a lawyer to check for a trademark anything remotely close to "hobbyist." So for this Onesday Wednesday newsletter, we'll consider the "hobbyists" folks who don't have to make money but want to create stunning cookies, and the "have to's" the folks who base their mortgage payment off of this month's dough dough (play on words there - cookie money, get it?). Here's the crux: as bakers, we often make our "idols" other bakers. Makes sense, right? We see what we wanna be. But... but... sometimes our favorite bakers and our top-selling money-makers don't align. Therein lies the issue: we pattern our goals around the influencer who reaches a hundred thousand likes and not around the goal to beat last year's February sales.But as a baker (listening to a local business baking podcast), you'll see us focus on the bottom line - not the likes. It's been said, "The twins remove the art out of "edible art." And that's fair - because you're right - I'm not going to tell you to spend 4 hours on a single painted cookie you can only barely charge $10 for when I can tell you to take a page outta Corrie's Nintendo customs playbook and pipe ⭐ a gold star with 2 ⚫⚫ sprinkle eyes for $3. She can pump out those stars at two dozen an hour (they're that simplistic) - even at $3/cookie, that'd monetarily compare to $288 in 4 hours. (now finding someone to buy 96 basic star cookies is a whole 'other challenge).Why? Because our business model applies to teaching local bakers how to optimize for a local bakery business - and not a TikTok content-generating machine (although TikTok does have its place in the local market). And you'll see the goals we talk about and the courses we teach specifically leave out content creator content if it doesn't support making local sales. All that to say this: your wishes must align with your goals. And that might mean the less complex, "definitely won't get any likes on Instagram" set - yeah, that's what you're going to bake.🍪 For example - 🏈 here's the Cookie Class Kits set for 2024 February. It ain't gonna win you any baking awards. But we don't care about awards - our awards are people signing up for your local in-person beginner class. And 👏 that's 👏 okay.📏 Your yardstick is class ticket sales. Not likes. Not followers.We came up with a short list to compare the two types of goals. ⬅️ On the left side is the influencer. ➡️ On the right are folks who plan to pay for Disney on cookie money alone. (🤑 Note - influencers make a ton too when their strategies are dialed in - but good luck trying to be a full-time influence and a baker - there just ain't enough hours in the day).⏰ Time Difference: Hours per cookie vs. Cute and Quick🔢 Product Options: All the Options vs. Only the Best Bets💖 Free Fame: Open for Compliments vs. Open for Business👍 Notifications: Likes and Looks vs. Sales and Strategy🧮 Complexity: Difficult Techniques vs. Streamline Production (cookie tools)💵 Marketing Metrics: Views vs. Very Much Money ⭐ Simplicity: Show Off vs. Simple Designs
🪪 License to Delight - And what we can learn from $400 perfume. Twin2 is back in her "Corporate Girly Era" with Neiman Marcus and "Patrick 2" - and here's what we learned from their customer experience manager that will help you delight your own customers all the way to the bank.Waiting up in the (fancy) corporate office of Neiman Marcus - a department store so expensive that my hands instantly got sweaty - we had a chance to speak with their CEM - Customer Experience Manager. When I mentioned that it was rather nice of a department store to throw parties for customers with custom cookies included - he said, "No one needs anything at a department store - let alone one this expensive. But what they want is to feel special. And that's what we're really good at." You see - Neiman's CEM had placed an order for 8 dozen or so cookies shaped like a $400 bottle of perfume (all praise Eddie the Edible Food Printer for coming in clutch). Here's Corrie's Creed cookie collab (shoutout to Darcie Heater Designs for the stencil too).🍪 This high-end department store in the heart of Northern Virginia was givin' folks who planned to drop 💵💵💵💵 4 HUNDOS a cookie that cost around $7 (don't forget that Corporate Girly Era + rush fee + customization surcharge, kiddos). And he said they were ECSTATIC over getting this edible representation of their good-smelling investment. Why? ✨ Because it made them feel special. ✨😥 How many times have you felt like a burden attempting to give your money to a business? 😞 How many times has a business left you feeling like you were robbed at the check-out line? Neiman Marcus gets it - by making their clients feel just a little ✨ special✨ spending their hard-earned money, they'll get more of that hard-earned money. 🤑You know what Neiman doesn't do? 📉 Lower their prices to compete with the likes of Sephora or Ulta (😖 I can't believe I'm even pretending those places are affordable - but comparatively speaking). Rather than compete on price, they compete on customer experience - and they have the check-out receipts to prove it. I didn't see one "SALE" sign during my 🖐️ sweaty-hand-heist at the perfume counter (👃 hey - I absolutely had to smell what $400 was like - for those wondering, it smells like "Heather, you have to file your taxes next month - the answer is no"). 🤔 So ask yourself this week - how do you delight your customers? We have a few ideas to build on. Heads up - it'll all sound like great marketing tips because marketing and customer relations go hand-in-hand.🎀 Up your packaging game - pretty packaging equals a pretty bottom line.📧 Respond quickly - set expectations with auto-responders and then follow-up as a human as quickly as possible.📦 Have a forgiving return policy - makes you seem like a safe choice when it comes to things going right if they go left.🚗 Throw in a few "car cookies" - probably the most "delightful" thing group members mentioned when asked how they delight their customers - a car cookie is a snack for the order-placer (who often doesn't get to taste test their gift). 🗒️ Have bendable policies - but make policy exceptions. Policies are meant to protect us - but they can also make us look like the good guys when we bend them for the right kind of client. 🎂 Wish them a happy birthday - a good CRM program can help you track customer "big days" and really make them think "wow - this business cares about me." Being delightful doesn't have to cost a lot - but it does require being intentional and always looking for ways to set yourself apart.
☝️ I Adject...ive! - Using different words to sweeten the deal.Your business will live and die by the words you use - either words used to make more sales or words used unintentionally to make a sworn enemy whose new purpose in life is to drag you through all the local community groups. *shudders*But in today's podcast, we're talking about words to sweeten the deal, deter an unwanted action towards a desired one, or let the client down niiice and easy (not community group draggin' round these here parts).That one lil' word substitute made all the monetary difference. Now THAT, my friends, is a marketing t-i-p. And that's what we talk about this week - word substitutions that make a world of difference.To kick off this podcast - Corrie and I bring two real-world examples:Paper Flower vs Eternal FlowerUsed Cars vs Certified Pre-Owned Cars💥 Corrie, targeted in an ad for perpetually lasting flowers made from paper, 😳 was left sticker-shocked when the papery poppies' price came packed with a punch. $400 smackeroons for these Serbian Bellflower (I had to google "flower that starts with an 's'" to keep the pun game goin' - I have no idea what a Bellflower is). She was later re-targeted in another perpetual paper pansy ad but this time, the company called the forever ferns "eternal flowers" - a simple word change made all the difference when it comes to price and associated value. 📜 Paper: cheap, easy to find, we shred it👼 Eternal: sounds luxurious, lasts forever, ethereal vibesHeather (ahem - me) has also been awashed in a real-world wheely-good example. Waiving the white flag of surrender on my attempt to make a 30-year-old car reliable, I'm back in the car market... the used car market. Or should I say... the certified pre-owned car market (heads up - I do not have a Mercedes budget despite what my hopes and dreams think).Check out this version of a "used card" - Certified pre-owned. Fancy way of saying, "What someone didn't want, that we washed, and that we hope you buy."Granted not all of these apply to everyone - but take what ya need, leave the rest.🗣️ "I can't take your order - I'm booked." ▶️ "I can take your order for an additional $10 if that works with your budget."🗣️ Pre-sale ▶️ Pre-Order🗣️ Flash-Sale ▶️ "I overbaked - here are some extras for grabs!"🗣️ "I've only sold 5" ▶️ "Only 5 are left" 🗣️ "We'll have to cancel" ▶️ "BoGo Tickets for a Limited Time"🗣️ "These sold well last year." ▶️ "Back by popular demand!"🗣️ "My class still has a few seats left." ▶️ "We have only 2 tickets left!" 🗣️ "I'm closing my pre-sale" ▶️ "Last day to get your order in" 🗣️ "I Have no orders next week - if you need something let me know." ▶️ "I can take 3 orders next week" 🗣️ "I don't have that cookie cutter" ▶️ "I can save you money by using a cutter I already have" 🗣️ "Here's the quote." ▶️ "Let me know if that fits the party budget?"🗣️ "I don't offer discounts." ▶️ "Because these are custom-made for you, I don't have any wiggle room on price, but we could work on quantity!"🗣️ "Home-made" ▶️ "Made-to-order"🗣️ "The price is X." ▶️ "You're looking at an investment of X."🗣️ "I don't offer delivery." ▶️ "I have flexible porch pick-up options!" 🗣️ "I cannot take your order." ▶️ "While I'm booked for that date, here are three bakers who have the same decorating style as me and may be able to take your order!"
🪧 Branding Woes - The process to proceed with the perfect branding.If your commitment-averse (like yours truly), you'll find branding one of those long-term relationships you may eventually regret. So how do you build a brand when you're not sure of what you're building in the first place?Fair question. The answer? It's a tricky blend of approaches. Oh yeah - and it's very frustrating. But you know what's more frustrating? Having to re-brand after you've already established a committed following because you didn't follow this approach first and now a lawyer has enforced a trademark you didn't bother looking up before you launched.Here's our process on checkin' to see if you'll still be able to use that name on the bank account to cash those corporate checks.😭 Branding Woes - the Legal OnesBefore we fall in love with anything - let's fall in love with the legal system first - because no amount of love is gonna get you out of legal hot water. When it comes to branding - you can check two places to make sure your catchy name is in the clear: the trademark patent office and your local state's database of registered businesses.🧐 Searching the USPTO Trademark Search"Generally, copyrights protect creative works, and trademarks apply to brand names, phrases, and logos." So when it comes to logos and branding - we're talkin' trademark law. Filing a trademark for a name gives you the right to use that name nationwide for your business's products or services. It also prevents others from using your name or piggybacking on your brand. That also means that you won't be able to violate someone else's trademark just because you thought up the name - so search before you say "I do" to that perfect brand name.Search the database here: https://tmsearch.uspto.gov/🧐 Searching your State's Registered Businesses Database. 🚧 Now this is going to be state (or country for my outta-country-ers) specific. Meaning, I'm in Virginia, so I'll need to see if someone in my state is registered using the name. "In most cases, a business name registration protects a business and prevents others from using the same name in the same state."🚧 You may be thinking, "Oh great - so as long as they are outta state, I'm good to go get a name tag!" Hol'up there horsey, we have to think about similar names in terms of marketing as well as legal. You surely didn't think it'd be that easy, now did ya? For those subscribed to the email list - here's what a complex rebranding looks like - a Google Business Profile that features both names (and the risk of keyword stuffing). It's a pain.😭 Branding Woes - the Printed OnesOkay - so we passed the "legal" vibe check - but we're not in the clear just yet. 🤔 Consider how your brand will look in print. 🙄 "Heather, it'll look fine as long as I'm not getting sued for trademark violations." Fair - but, when logos and business names get too ✨fancy✨ they lead to a printing problem. 🚧 Tiny text - even if it's the catchiest name in the world - will spell disaster on printed materials. I find myself asking these questions when I see the potential for branding broken rules:📰 Could the logo be made more simply? Complex logos make for complex printing issues.📰 Does the logo print well using a thermal printer (the Munbyn test)📰 Does the logo fit on a 3x2 business card?📰 Does the logo fit in the square (cropped to circle) ratio for logos on Facebook / Instagram pages?📰 Is the logo unique? Does it use easy-to-access design elements (think: Canva / Etsy)?
👀 Peeky Blinders - When to Look and When to Look AwayThe typo was intentional (this time) - 👀 it's a play on words when it comes to peeking over the proverbial fence of social media to see what our competition is up to. 🧠 But staring leads to comparing and that can be a real mind-trip wondering why the highlight reel of your nearest cookie competitor looks like they're one post away from being featured on Food Network while you're struggling for seasonal sales. So - are we to blindly wander through business life pretending no one exists but us or are we supposed to have one eyeball glued to the screen pulling up our baking neighbor's latest Instagram post - monitoring each and every like?!👐 The answer falls in the middle. There are times to peek and times to put on blinders. So what do when? Well - take a peek at this week's podcast for that.🫣 When to Peek.Auditing your nearby competition to see what content buckets or posting strategies are working for them is a great way to reverse engineer marketing without having to reinvent (and retest) the wheels. 🧐 Are they re-investing in their community? 🙋 I see a ton of bakers make the "me, me, me, me, me, oh yeah, and me" mistake in marketing. A good marketing strategy creates value - then harvests from that investment after it's grown into a lead source. You'll see your competition making resource lists, charitable donations, and strategic partnerships - that's what you'll wanna peek at. 🧐 Are they creating valuable "about town" content? I love this one. Posting endless cookies gets a little... stale (baking pun intended). But diversifying your content strategy can get people hooked. How? By posting things people want to know and read. 📃 Resource lists can include Valentine's Day preset dinner menus 💑, altered hours on Holidays, or a list of dog parks. Peek over at what your competition is trying out - see if it's working for them, then get to gettin' to it. 🧐 Are they partnering with other businesses?Strategic partnerships are a great way to get into a "corporate girly era" - and if your competition knows how to do that, it's worth takin' a look at who and what they're doing. 🤝 For example - Corrie partnered strategically with a local Botox injector to make cookies for a grand opening. In return, Corrie posted the Botox babe's cookie order to her local baking page linking back to both the FB, Insta, and website. 💉 You'll never guess who got a free Botox sesh outta it (hint: not me *wrinkles forehead*). 🕵️ There are times to peek - but it can't be to get yourself worked up - all hot and bothered. Nope - it's gotta be strategic. Facebook knows this too - it's got a built-in tool to take a peek without drowning in jealousy. Facebook has a business tool built into Business Manager to help you peek over the fence - it's called Benchmarking. You can find it under business.facebook.com > insights > benchmarking.😆 When to Blinder.Just as it's strategic to take a look at the competition - there are some things you need to intentionally block out or else they'll tend to derail your dough deals. 😌 No peeking at pricing.Pricing isn't something you can cheat on - because copying your baking neighbor's answers can lead to catastrophic pricing problems. You cannot operate at a loss - yes, even if they are. That's not your problem and it's not something you can compete on either.
🎁 G-i-v-e-a-w-a-y-s - What to Watch out for Choosin' a Winner.Giveaways - do you do them? If so, what do you need to watch out for? What should you give away? How do they enter? How do you make the post? How do you choose a winner?🧠 Giveaways are tempting - I mean, who doesn't want free stuff? Marrying a giveaway to audience growth seems like a no-brainer - 👀 buuut there are a few things you need to watch out for before you pick that winner.🎁 Giveaways - Things to Know🆓 Watch out for the freebies. You're always going to hear me say, "How you get them is how you keep them" meaning if you gain an audience through giveaways, you'll retain an audience who wants free stuff. ✨ So use giveaways sparingly.✨ They're a great option to get more reach before you offer a presale or pop-up. They are also a great way to resuscitate a dead page.⚠️ A warning about your words. There's a new scam running on Facebook (I mean, there's always a scam running on Facebook) that's triggered by using contest-type verbiage in the copy on a Facebook page. Words to watch out for: winner, win, enter, contest, giveaway. There may be more, but those are the mostly-for-sure-don't-use-these ones. A workaround is using dashes or writing the giveaway details in the JPG (image) of your post.🎁 Giveaways - How to Execute🪤 Easy Entry. Make entering easy. Having people spin around three times, tag 20 people, do a backflip, 🏅 and then win a gold medal in the Olympics to win a free cookie ain't gonna help you (being sarcastic, but not by much). The takeaway is this: it makes sense to ask people to share a post, tag three people, comment, and like - ✨ that's engagement, right? ✨ But it's also too complicated. 😓 We find that the easier the entry requirement, the more likely more people are to enter - and that's the engagement goal. Easy entry ideas:✅ Invite someone to a private group (Facebook will tell you who invited someone - just write their names down before letting the member into the group)✅ Follow my Instagram account (very easy entry - two clicks max)✅ Sign up for a newsletter to win (and then offer anyone who didn't win $5 off their next order)✅ Comment to win (probably my favorite because its the easiest - have them answer a prompt to get engagement going or make it easy by saying comment with a GIF (not jiff, Corrie)✅ Tag a friend - and you both win (skirting around being annoying, both the tagger and the taggee stand to win)🛑 Cut off the contest. While it makes sense to leave a giveaway open for longer so that more people can enter - it's an energy drainer. ⏰ Keep the contest window short to maintain excitement. Having a contest that ends in 24 hours will get more entries than one that ends in 2 weeks - 🌟 when everyone's mentally moved on to the next shiny object. 🎁 Giveaways - What to GiveOkay - you know how to run it, you know how they have to enter, but what the heck do you give away?? Give away what you want to grow. As in - if you're introducing cake-pops to your lineup, give away cake-pops (enter to be my taste tester is a winner according to twin2).🎟️ If you want to grow classes? Give away a class ticket. We donated a class ticket and it resulted in 2 more class ticket sales and a custom order. Try not to give away products you don't like to bake - 🚩 you're essentially waving a giant flag saying "CONTACT ME TO BAKE THESE" instead of clearing out the "shelf of cookie shame" like you intended.
☎️ Not All Leads Are Created EqualLet's define some words before we jump into this week's podcast topic:✅ Lead: someone contacting you to secure a potential product or service✅ Qualified Lead: a lead that has been vetted and is willing to pay your price or work with your availability✅ Converted Lead: a lead that has turned into a sale, a sign-up, or a confirmation (ideally this is when money exchanges hands)️🎯 So - the goal of marketing is to generate leads - ie. get the phone to ring and the inbox to ping. But the goal of sales is to convert a lead (generated from marketing) into money (a conversion). 🤔 So how do we qualify leads? Ideally, before they even see the lead in our inbox. That's where lead qualification comes into play - doing things to ensure that the lead that hits our Facebook messenger is one that's ready to reach into their wallet and pay our price. If you find that your leads often turn into Casper, 👻 you probably need to qualify them better before they reach your inbox.📠 Lead Qualification:To qualify a lead before they ask how much then play the "let me ask my husband" card, let your marketing do the heavy lifting. How? 📸 Great question - high-quality photography is a perfect jump-off point along with these other tips to get ya cut out to qualify leads:📞 Higher end, better photography📞 Copy that includes high-end keywords (not discount verbiage like "sale") 📞 Base price listed multiple times / places📞 Posting in places where the ideal audience exists (not in Buy Nothings / FB Marketplace which is OBO)🚗 Allow me to demonstrate my point on why photography makes a world of difference. Here's a Mercedes AMG-GLE. I don't own this car, but boy would I love to. It's the same car in two different photos. The top photo - is in an insurance claims lot. The bottom photo? A photo taken from Mercedes' website.🚘🚘 It's the same car in both photos - but one makes you think, "Wow - that's a $$$ car," and one makes you think, "Hm, maybe I can actually afford this - I'll just need to teach one cookie class every day for the entire year. Easy, right?" 💰 Another great way to qualify your leads is by having your base price posted everywhere. 😩 "But twins - what if that drives them off?!" Perfect - that's the goal. 💸 When you're just too far apart on price, you've got a recipe for a tire kicker on your hands. If I think you're going to tell me the cookie quote is $20, but you tell me it's $120 - there's very little salesmanship you can say to help me make that monetary jump. By posting your "my prices start at" disclaimer, you help people qualify themselves. 🧼 Just like Car Wash Steve, had he said, "Car detailing starts at $100," I wouldn't have been emotionally side-swiped thinking it was a $40 service. 😲A great way to implement these base price notices is through your Facebook and Google auto-responses.Here's where you can access your auto-response messages through Business Manager (on desktop). Go to business.facebook.com > click on the Inbox icon on the left > click on "Automations" button on the top right.📠 Lead Conversions:📞 Quick Response Time📞 High-end Customer Service 📞 Easily Accessible Booking Process📞 Social Proof (Reviews)📞 Professional Email / Website📞 Accepting Credit Cards (Multi Payment Options)Once the qualified lead hits the inbox, it's time to turn into a salesman. Listen - they already know what your base is. They're even ready to reach into their wallets. How deep they reach is up to you selling them.
📍 Community Groups 101 - Creating Your Greatest Lead SourceCommunity groups - you love them, you hate them, you love to hate them, you hate to love them - but they are a lead source powerhouse, and we're not ones to sit on the sidelines when it comes to making that dough (baking and monetary types). So what happens when you get banned from a community group? Or when your community group doesn't allow sales? Or if your community group is a dead group plagued by mobile detailing duct cleaners? Well - you make your own community group.And that's easier said (on the podcast) than done, but here's some tips to get you started in crafting a value-added community group from scratch.📑 1. Branding📌 Group Name should be Brand + Location + State📌 Create a Page + Group📌 Branded Graphics (Cohesive across Page + Group)📌 Comprehensive About Section📌 Group Settings (Private / Visible / Discoverable) 📌 Add Secdonary Admin + Page as AdminYou'll want your community group to include both your city and state (this will vary depending on the population of your locality), but we need to optimize for Facebook Search (a version of SEO) - so include the city and state (unlike Corrie who has now found how just how many "Lake Ridges" there are in the US). Create a corresponding business page - yes, you'll have to run another page, but pages allow for more flexibility in ads and you can also set the page as the group owner, cross-link the page and the group, and run ads as the page (group ads are slowly rolling out). Regarding branding - update the group's cover to match the page's cover - pro-tip: find a photo (or go out and take a photo) of a recognizable fixture in your community - it'll resonate with your audience when they see it and think "hey, I live there! I'll join this group!" Write a few paragraphs as your About Section. About sections are SEO real estate but they also help your audience know what the group is about. Answer "who, what, where, when, why" to cover all your "about section" basics. Your group is discoverable, but we don't want a free-for-all. Set your group to private (this will force people to answer the entry questions - more on that later), visible (hidden groups are invite only and not our goal), and discoverable (Facebook will recommend your group to others). Facebook groups no longer allow admins to boot primary admins (awesome), so add one as a back-up (make sure it's someone you trust with strong passwords). You can also set your page as an admin. Any content managers should be set as mods.📑 2. Content Strategy is a Growth Strategy📌 Create Value-Added Content📌 You'll be Talking to Yourself on Posts📌 Go out and Make Local Videos (About Town) 📌 Create Resource Lists📌 Create Weekly Content Buckets 📌 Post Consistently!!!📌 Hyper Local - Memes / Videos📌 It'll Require Monetary Investment The hard part of making a valuable group is coming up with the valuable content. It's work - and it's hard work, consistently, over a long period of time, with very little thanks. Trust the process. Build it and they will come... to find out where the local splash pads are. For a bit, you're going to be talking to yourself, and it'll feel weird. Get a family member to start a dialogue in the comments (this helps with the group's engagement and the post's reach). Hit the pavement and record local about-town videos! Again - no one will watch them at first. Trust 👏 the 👏 process.
📑 A list of EOY Tasks to set you up for sales in 2024Hopefully you've survived the holidays and with NYE being a more muted cookie holiday, you get a chance to breathe, meet your kids you've not seen in 6 months because you've been sequestered in the kitchen, and take a little time to binge some good ol' Netflix. During this lull of a week in between 2023 and 2024, here are some easy wins you can knock out to set yourself up for some sales in 2024 (hey - businesses don't get a break, amiright? The salesman never sleeps!). 📑 1. Update your cover photo.Some of you beautiful humans be rockin' a cover photo longer than my last relationship - brush off the cobwebs and give that photo-heavy real estate some TLC. Lean into the day of Loooove if you want to signal to your audience that you'll be offering Valentine's Day cookies, or - if you're just not ready to acknowledge 2023 is over, upload something generic that'll tie you over until you're caught up (on Netflix or heart-shaped cutters, we won't judge). 📑 2. Repost your pinned photo(s).Even though your pinned content is still valid, Facebook does us dirty by timestamping posts - so that pinned post you made in 2021? It's the first thing your potential clients see when they click to your page. And not all Facebook users are upto-date on how the New Page Experience works in regards to pinned posts - so we recommend reposting and repinning - just for the sake of the timestamp. 📑 3. Update your email vacation message.I get to read a lot of your vacation (aka auto responder) messages when I send out the Onesday Wednesday newsletter every week - and heads up, some of them will be out-of-date come the new year. Give your auto-responder a once over and update any mentions of 2023, Christmas, Booked, or Holidays to reflect the new year's information.📑 4. Update your email signature.Corrie said to leave this one out, but if you're like me and see your email sig and sell-able real estate too, don't forget to update it to reflect 2024 data (some of you have "booked until X" in your signatures). Also - high five for makin' even our names work for us! 📑 5. Update your FB auto-responses.This one is one I always forget. Your auto-responses on your business page likely has some old information. And even if it doesn't, Facebook's newer Merge Tags are pretty neat and something I'd incorporate in 2024 to increase open rates and responses in Messenger. People are much more likely to open a message that starts with "Hey Sarah" rather than a message that says "Hello customer." (that is, if your name is Sarah).📑 6. Update your bios (FB and Insta).A lot of you smarties use your Instagram bio and Facebook (super way-too-short) bio to sell - so don't forget to update that with 2024 data. If your bio says you're booked until December, you're gonna want to update that lest your audience think you're some superhuman baker who's booked out until 2025. 📑 7. Edit your Instagram Highlights.I forget this one - Instagram highlights. If you're not familiar with highlights, it's the row of circles below an Instagram bio, but above the feed grid. These allow the account owner to take stories (that expire after 24 hours) out of archive and permanently attach them to a profile. Make sure you update these. Sometimes the content is just old (like who wants to see a class you taught 3 years ago), and sometimes the content includes your pre-sales for a Nov 2023 pop-up. You'll want to clear that out and update it for 2024 offerings.
💚 Burnout Boundary - How to ward off the Spirit of Grinch-Mas.'Tis the season to h-h-hate your bakery business. I can't even judge, I'm a slave to the "cookie SuperBowl" where we sell the MOST volume all year x10 (see the diagram from Google search queries for "Sugar Cookies" below). 🔥 It's our time to shine - shine - shine, baby, and then go out in a glorious flame of burnout bust! But that's bad for business. So - here's Corrie's list of burnout boundaries to save ya from your sleighin' self this holiday season. 💚 1. Raise Them Prices. A lot of you are leaving money on the table you're bent over to make that last batch you undercharged on. Does raising your prices lower your sales? You betcha! But does raising your prices also mean that those fewer sales go a longer way? Yes. 📉 Let's say I have a classroom for 10 students and I charge $20/ticket. If I sell all the tickets, I make $200. 📈 But if I raise the price to $50/ticket. Let's say 60% of people no longer attend the class (fair, it's out of their budget), and I only sell 4 tickets. But guess what - I still make $200, but now I only have to render services for 4 people - saving me time, ingredients, and headaches.💚 2. Focus on Your Favorites.Let's face it - some of us hate customs - they're time eaters, they're complex, they require a ton of work. So why are the last 23 posts you made to your page featuring customs? Market what you want to move! If you want to sell class tickets, I should see a heavier presence of class-related posts. If you want DIY kits to do the heavy lifting on that bottom line, I better so some DIY kit photos - packed, unpacked, finished, kiddo with icing bag in hand - you get the point.💚 3. Don't Disappear. It's easy to take off especially when cookies aren't bringing in your primary household income and you have some flexibility (️🏆 Heyo to my trophy sisters and brothers! Take me with you!). But imagine going to a mechanic's shop for an oil change for years only to roll up and find they've closed temporarily. 🚗 You check back next month. Nope.🚕 You check back month 2. Nothin'. 🚙 Your car needs oil - so you find another shop. BUT WAIT! They reopened! 😫 They want ya back! But you've moved on. Same with your clients. Take fewer orders - heck, reject 90% of them. But the big disappearing act is killin' your holiday sales. 💚 4. Make Those Money Menu Makers.Some products just have bigger margins - and they're a great way to buy back more time and less burnout. For us - it's classes. I can sell 10 class tickets at $75 a ticket to make $750 bucks. At the same time, it'll take me thirty DIY kits at $25/kit to generate the same amount of money. If you're willin' to stand in front of folks for 1.5 hours, then the classes will generate far more income for a lot less work. 💪 (have I mentioned we do even more of that work for you in the class kits memberships?)💚 5. Website Bouncers.😈 Make your website be the bad guy. Corrie loves to let Jotform break the bad news that the date the client wanted is sold out (or maybe she's meeting me at the mall) so the client can't get to it and bog down your boundaries. This is a great option for those of us (hey - you are my people) who have weak "nos" and strong people-pleasing tendencies - 🔗 remove the weakest link: YOURSELF. 💚 6. Get Tunnel Vision.Listen to this week's pod to learn why all the best options is actually the worst option when it comes to boundaries and bottom lines.
🏫 The Cookie Class Kits Explained and how you can get all 13 kits for $4.84 eachOkay yeah - Heather here. I made a calendar boo-boo and thought I'd be in town on Monday, but turned out, I'll be outta town, so I had to record the "Tuesday Podcast" for the "Onesday Wednesday Newsletter" on Sunday - so, 👋 hello from the past. Since I had to podcast a la solo, I figured I'd walk you through why the Cookie Class Kits are a great deal right now. And I'll break down what ya get, for how much, and when you need to get it by.🎒 1. What are the Cookie Class Kits.The Cookie Class Kits are everything you need to teach a cookie class - the class curriculum, the promotional materials, the copy, the supplies list, the decorating videos, the class PowerPoint, the math - yeah it's a lot.. All you need to do is add you (the instructor), the dough and cutters (also linked in the supplies list), and a venue. We wanted to take the "overwhelming" out of teaching classes - and thus the Class Kits were born from years of teaching classes, learning from mistakes, and adjusting - and here's what we're left with - everything that'll make a successful cookie class experience! 🎒 2. Why You Need to Sign Up Now for the Deal.Every year, we archive old courses and classes. The Class Kits Membership is no different. All of the 2023 classes are archived on December 31, 2023, to make room for the 2024 class content. But right now - you can get both the old 2023 classes AND the 2024 classes (class kits drop a month early to give folks more time to promote the class and sell class tickets) for the price of 1 month's membership. 🤔 "Why would anyone not have waited until December to sign up then if you get EVERY class for the price of just one class?" I like how you do baker math. The reason folks signed up all year long (and didn't wait until now) is because they wanted to teach the classes ✨throughout✨ 2023 as we dropped them. They paid a premium to access them as soon as they dropped (first week of each month). But you, you procrastibaker, you - you get to benefit from laziness and snag them now to teach in 2024. 😴 as the sayin' goes - you snooze, you win. Wait...🎒 3. When the Deal Ends.Okay - technically it's not really a deal - it's just good timing on your part. But that timing ends on ⚠️ December 31, 2023, when the 2023 classes disappear (you can still snag them in The Cookie College level membership), and you're left with the 2024 classes (⛄ we already have January's Build your Own Snowman Class and ️🏈 February's Superbowl-themed Class is in the works). 🎒 4. How much it Costs.So - each month you're a member of the Cookie Class Kits, it's $63. 💵 Meaning you can sign up for one month, download everything (all 13 classes), then hit the cancel button and that'll mean that you'd get all the courses for $63 - which comes out to $4.84 per class! 🤑 Hey - I ain't no genius, but I know a good deal when I see one (I am also biased - but it's a good deal - trust me - these courses take forever to make). 🚫 Cancel and never be rebilled again - ooor - 👀 stick around for the 2024 classes (️🏈 February's will drop in the first week of January to give people over a month to promote the class to attendees). 🎒 5. What's the Catch? The catch is that this deal expires in less than a month - 😭 so this won't be nearly as good a deal on January 1, 2024, as it is on December 31, 2023. 🤔 Hey - why not download them now - even if you don't teach classes, you can still sell them as DIY Kits and send the PowerPoint along w
🙊 Vendy Blendy Marketing-endyand what you can learn from our blendy blunders.We may not be allowed to talk about "the event that shall not be named," but that doesn't mean we can't learn from it! A lot of marketing goes into the yearly Vendy Blendy, and it seems like each year we learn a little more from both the Vendys and the Pendys (turned Spendys). So let's take a look under the hood on how the Vendy Blendy can help your bakery market better in 2024.🔊 1. Repeat. Repeat. Repeat3️⃣ We marketed this event over THREE months to over a hundred thousand collective followers across our socials. I'd wager we made over 150 posts dedicated to this event across all the accounts. We dedicated podcasts to it (20,000 monthly listens), newsletters (6,000 subs per email), and the SCM family of groups (over 50,000 members). It was a lot of marketing. And yet 2 hours before the event, I still had folks asking me "What a Vendy Blender is?" Your marketing isn't being seen - so you gotta repeat it. And repeat it. And repeat it again. Your audience just isn't seeing as many of your posts as you think they are.🔊 2. Chicken and the Egg.🐔 The Vendy Blendy requires both Vendors to sell and Penders to spend. 🥚 But Vendys won't sign up unless the Pendy numbers are high. And no one wants to pend if there are no shops to Vendy. 🐣 What do? We had to market both - back and forth - until we got both numbers high enough.Much like marketing a cookie class, you'll have a chicken / egg scenario. 🏢 You need a free venue to make your margins so you tell the host you'll bring people to their shop, but 👨👩👦 you need people wanting to take a class to be able to secure the free venue. Market to both. Ask your audience if they want to take a cookie class. Then tell the venue, "Look, I've got 20 people interested in walking through the door a business that lets me host." Then turn back to the audience and tell them you've secured the venue - you just need to sign up.🔊 3. Two Separate Campaigns.👥 Corrie was assigned "Vendy Aquisition" and 👥 I was assigned "Pendy Aquisition." ✌️ These were two completely different marketing strategies running congruently, but completely separately. The messaging to one audience (get some great marketing and make some solid sales numbers) was completely different than the other audience (hey get some great deals!).You're going to need to do the same things - 👉 a campaign for classes, 👉 a campaign for your farmer's market event, 👉 a campaign for customs. They'll be posted to the same page, sure - but they'll be completely separate campaigns when it comes to marketing (targeting, messaging, CTAs, etc.)🔊 4. Diversity in Marketing Channels.😕 "I'm worried I'll annoy my audience." No - because you'll diversify your outreach. You can post to Facebook, Instagram, LinkedIn, Nextdoor, email list, Google Business Profile, TikTok, FB Groups (Community and VIP). Sure - you may annoy yourself, but diversification in your outreach strategy will allow you to hit more targets across more websites. Just like the Vendy Blendy - 🎙 we have people that listen to the podcast, 👍 but don't use Facebook. 🖼 People that use Facebook, but aren't on Instagram. 📑 Some folks just want the freebie transfers in our emails and don't need the group content! D-V-E-R-S-I-F-Y.
Download from Google Play
Download from App Store
United States
thank you so much for all of the amazing info you two are giving I really appreciate it!! has your Facebook group reached the capping limit? I have requested to join and would love to me part of the group! thanks so much ladies!
I couldn't quit understand the backdrop business name could I have you type out the link for me pretty please! thanks so much!