Claim OwnershipAfter The Buy Button
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Description
It’s easy for growing eCommerce brands to prioritise getting consumers to buy, but then end up disappointing hard-earned customers by not delivering on promises. From Zendbox, After The Buy Button is the only show for modern eCommerce leaders to hear first-hand examples of operational challenges and how they were solved. With actionable tips and advice, this show feeds your appetite for quick, practical insights that will empower you to take control, level-up and give customers what they deserve - so you can rely on them to come back.
6 Episodes
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In this episode we discuss subscription services and the major role it plays in customising the experience that major international brands such as Renova can provide.
In this episode, we talk to Lindsey Simmonds, Founder of Wander Puzzle. Launched just prior to the global pandemic, Lindsey's story of how she overcame the challenges of selling out and then partnering with fulfilment providers globally is insightful and useful for other eCommerce brands looking to level up.
Anna Brightman, Co-Founder at UpCircle explains some major operational hurdles she has overcome at the head of a beauty brand with a mission, that truly understands its customer's needs throughout their experience.
Luke Carthy, eCommerce Growth Consultant and renowned SEO expert joins us on episode 3 to explain the many factors to consider and encourage retention onsite after the buy button.
In episode 2, we’re joined by Sally Minto, Digital Director at Revolution Beauty. Sally explains how Revolution keeps the customer at the heart of all operating decisions and what this looks like in practical application to the business.
Dan Dicker, Founder and CEO at Circular&Co, joins Chloe from Zendbox to discuss his experiences widening his sales channels from a focus on wholesale supply to his DTC website and marketplace presence.
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