Benefits Like a Boss Podcast

Let's face it, change is hard. The truth is that two-thirds of organizational change initiatives fail. Even in the best times and circumstances, a universal challenge remains: people resist change. It Is natural, even when the change is for the better. There is no single secret to successful change management, but by listening to these three leaders talk about knowing what steps to take, how to recognize barriers, and how to support all involved, it inspires hope that the change process can be managed effectively and inclusively. Guests: Dr. Lanita White - CEO of Community Health Centers of ArkansasMia Stark - COO of Community Health Centers of ArkansasDr. Kellee Farris - CEO of Lee County Cooperative Clinic Community Health Centers of Arkansas: https://www.chc-ar.org/aboutLees County Cooperative Clinic: https://www.lccc.us.com/Show edited by: Tim Pogo timpogo@timpogo.comTo learn more about Nonstop Health: nonstophealth.com

On Episode 20 of the Benefits Like a Boss podcast, discover how Community Health Centers of Arkansas (CHCA) is making a difference for employees at all 11 of its member health centers with 100% out-of-pocket coverage from Nonstop Health. Marico Bryant Howe, PhD, Chief Quality and Informatics Officer at CHCA shares why “providing that level of resource to all your employees is a wonderful opportunity to serve them,” and how her personal experience with Nonstop Health helped support the best possible care option under difficult circumstances. Plus, learn what other employers had to say about Nonstop Health in impromptu conversations on the floor at the 2023 Community Health Institute (CHI) & Expo Conference in San Diego, CA.Community Health Centers of Arkansas: https://www.chc-ar.org/aboutShow edited by: Tim Pogo timpogo@timpogo.comTo learn more about Nonstop Health: nonstophealth.com

On this episode of Benefits Like a Boss, co-host Derreck Smith is live on the floor of the National Association of Community Health Center’s Community Health Institute (CHI) & Expo Conference in San Diego, CA. There, he interviews Jeron Ravin, President & CEO of Kansas City’s SWOPE Health. Their conversation takes us on a journey through the origin of the community health center movement and Swope Health’s progressive path to supporting greater health equity. Jeron shares his thoughts on the importance of employee benefits, wellness, and family support as SWOPE Health competes for talent. He gives a unique perspective on the importance of mentorship and discusses how he and his leadership team lead the organization through rapid growth. You won't want to miss this!SWOPE Health: https://swopehealth.org/feelhealthy/Show edited by: Tim Pogo timpogo@timpogo.comTo learn more about Nonstop Health: nonstophealth.com

This very special episode of Benefits Like a Boss was recorded live from NACHC’s 2023 Conference for Agricultural Worker Health. Joining our hosts (Lesley Brown Albright and Jody Schreffler) are a star-studded cast of three incredible leaders in the movement to provide agricultural workers with better access to healthcare:Rachel Gonzales-Hanson—Interim CEO of National Association of Community Health Centers (NACHC)Alicia Gonzales—COO of National Center for Farmworker Health (NCFH)Melissa Torres—CEO of Greene County Health Care in North CarolinaThis episode will make you laugh, cry, and—most importantly—learn from some of the brightest minds in this important movement. Thank you, Rachel, Alicia, and Melissa for sharing your passion, patience, and persistence with us. Listen now to hear some inspiring news from the frontlines of the battle to improve agricultural workers’ access to healthcare.Check out the NCFH’s Agricultural Worker Access CampaignShow edited by: Tim Pogo | timpogo@timpogo.com

On this episode of Benefits Like a Boss, we are joined by a powerhouse in the nonprofit space, winner of the 2022 California Nonprofit of the Year Award, Richmond Area Multi-Services, Inc. (RAMS). Featuring RAMS leaders Trina de Joya (Director of Human Resources) and Erick Divina (Wellness and Engagement Manager), this latest conversation takes a deep look at some of the innovative projects which led to RAMS being selected as the 2022 California Nonprofit of the Year. De Joya walks us through her history with the San Francisco Health Care Accountability Ordinance (HCAO), and the work she and other committee members are doing to keep it up to date with the constantly changing landscape of healthcare and health insurance. We’ll also hear from Divina about the ONE (Orientation of New Employees) program he helped implement, and how it helps new employees lean into RAMS’ mission, and connect cross-functionally across the organization.Richmond Area Multi-Services (RAMS): https://ramsinc.org/Show edited by: Tim Pogo timpogo@timpogo.comTo learn more about Nonstop Health: nonstophealth.com

Ever been curious about Nonstop Health, the presenters of the Benefits Like a Boss show? Now is your time, with a Benefits Like a Boss first, to hear from three powerhouse CEO's, Debbian Fletcher-Blake with VIP Community Services NY, Dr. Felix Valbuena with Community Health and Social Services (CHASS) MI and Marc Hackett with Jane Pauley Community Health Center IN as they join us for dynamic conversation sharing how they are addressing health equity for staff within employer sponsored health benefits. Don't take it from us, listen to them talk through their decision making process and hear how the program has impacted their recruitment and retention efforts and overall organizational growth, setting them apart as employers of choice. These leaders are living their mission to the fullest by knocking down barriers to care for their staff with Nonstop Health. Want to learn more? Reach out to us at nonstophealth.comVIP Community Services: https://www.vipservices.org/CHASS: https://www.chasscenter.org/Jane Pauley CHC: https://janepauleychc.org/Show edited by: Tim Pogo timpogo@timpogo.com

We did it! We made it through another year together. Thank you everyone who joined us and supported us over the past few years. We hope you listen in to this 2022 year in review to catch some of the highlights of these phenomenal people and leaders who have shared their voice with the world. See you again in 2023 for more exciting episodes with new bold, kind and brave leaders!Cheers from all of us at Benefits Like a Boss!Nonstop Administration and Insurance Services, Inc.: nonstophealth.comShow edited by: Tim Pogo timpogo@timpogo.com

Benefits Like a Boss and Nonstop are proud to help amplify the story of the Look-Alike community. We are joining our voices with theirs as they pursue locking in federal funding to ensure they can continue to do what they've always done,  provide healthcare to our nations most vulnerable regardless of their ability to pay. Listen in to this show to learn from two leaders that are on the frontlines fighting for what's right, Andrea DeMeo CEO of Trillium Health in Rochester, NY and Edward Lujano CEO of Castle Family Health Center in Atwater, CA.What is a Federally Qualified Look-Alike?"There are just over 100 federally qualified community health center Look-Alikes in the United States, providing care to over 900,000 lives. These clinics staff over 6,700 full-time employees, inclusive of over 2,600 medical, 220 dental, 280 mental health clinicians.Community health center Look-Alikes do not turn patients away for lack of insurance or inability to pay. They are a source of care and compassion, an essential service, a place of employment, and a significant economic driver in many communities - especially rural America. Because they do not receive grant dollars from HRSA, many are in a state of constant financial stress." ~ As stated on the Look-Alike Advocacy website.Look-Alike Advocacy: https://www.lookalikeadvocacy.com/Castle: https://www.cfhc.care/Trillium Health: https://www.trilliumhealth.org/Show edited by: Tim Pogo timpogo@timpogo.com

There are two things you need to add to your bucket list to experience what an inclusive and caring culture feels like: a visit to France and working at the Los Angeles Regional Food Bank. Alicia Cardenas, Senior HR Director and Alexis Covarrubias, Talent & Culture Development Manager make the perfect pairing of strength, grit and thoughtfulness as they navigate their way through the challenges of constantly striving to make the Los Angeles Regional Food Bank the best place possible for employees. Listen in to hear about their approach to employee health benefits, talent acquisition and building a culture from within that leave employees more likely to lead healthy, happy work lives. Learn more about Los Angeles Regional Food Bank: https://www.lafoodbank.org/Show edited by: Tim Pogo timpogo@timpogo.com

Samantha Gamblin at Missouri Highlands Health Care talks about why meaningful partnerships matter and how no one organization can innovate all on their own. Looking for a new approach to old policies? Listen in to hear the human focussed twist Missouri Highlands put on their hard benefits that end up leaving employees feeling valued, cared for and a little bit warm and fuzzy.Learn more about Missouri Highlands: https://www.mohigh.org/Show edited by: Tim Pogo timpogo@timpogo.com

If you consider yourself a leader, then you're in the business of people according to CEO Michael Schaub and CFO Lacey Lively of Northeastern Rural Health Clinics in Susanville California. In this podcast episode, Michael and Lacey share their own style of management that is anchored in being where the action is, making sure the fridge is always stocked with refreshments and constantly making sure staff know they're accessible. Listen in to hear creative ways to keep employees feeling valued, heard and laughing through the day to day.Learn more about Northeastern Rural Health Clinics: https://northeasternhealth.org/Show edited by: Tim Pogo timpogo@timpogo.com

As we leave 2021 in the dust, join co-hosts Natasha Orozco, Derreck Smith  and Lesley Brown Albright as we come together to spotlight some of the amazing leaders we've worked with throughout the year. They are the key decision-makers, who passionately show up each day with a focus on creating cultures of equity and resilience within their organizations, and in society as a whole.We are certain that you will find these candid conversations innovative, entertaining, practical, and inspiring as you seek new ideas to thrive in 2022.Visit “Benefits Like a Boss” to access all of our episodes or click here to learn more about the value and advantages Nonstop’s first-dollar health benefits solution can deliver to your organization.Happy Holidays,The Nonstop TeamShow edited by: Tim Pogo timpogo@timpogo.com

Leaders are challenged daily with a variety of talent management priorities. It can be reassuring to know that there are dedicated organizations available to assist nonprofits in times like these. Meet Chris Stoner-Mertz, the CEO of California Alliance of Child and Family Services (CACFS), and listen as she shares her insights on what drives her as a leader, and the initiatives that CACFS is working on to improve the lives of at-risk populations.Learn more about California Alliance of Child and Family Services: https://www.cacfs.org/Show edited by: Tim Pogo timpogo@timpogo.com

You have a passion for a community, you have identified a need, where do you begin? Well, this story starts with words of wisdom from someone who has been there and done that. Hear how Doug Smith, CEO at Greene County Health Care Inc. spent a majority of his career dedicated to leading a rural agricultural based community health center in North Carolina, grow from a single provider to over 50, and expand care in this often overlooked community further than they could have ever imagined. This is the story of innovation, inspiration and heart that we all need. To learn more about Greene County Health Care Inc., visit:  https://gchcinc.org/Show edited by: Tim Pogo timpogo@timpogo.com

What price can you put on a healthy work environment for your staff? It’s absolutely priceless according to Cheryl Petersen, the CFO of East Valley Community Health Center located in Southern California. During this episode you’ll learn from this dynamic leader what it means to “level up your teams” to both empower and protect them. Cheryl shares her lessons learned, her earnest desire to continue to create a safe environment for staff and the power that leaders have to help their employees discover their hidden talents. You’ll walk away with your wheels turning and the inspiration to take those steps needed to start building trust and strength within your own teams. To learn more about East Valley Community Health Center, visit:  https://www.evchc.org/Show edited by: Tim Pogo timpogo@timpogo.com

What makes change successful? How can you remain an employer of choice by providing technology that propels your organization towards innovation while also keeping the humans who run the technology engaged? Michele Ottley, Senior Director of Employee Experience with Unity Health Care Inc., has found the key to unlock this delicate and complicated pandora’s box. Listen in as she shares her intentional strategies to make technology a benefit to employees and her organization by keeping AI and humanity in balance. To learn more about Unity Health Care Inc., visit:  https://www.unityhealthcare.org/Show edited by: Tim Pogo timpogo@timpogo.com

Innovation has been a part of a successful business strategy since business existed. This episode highlights two financial leaders who have had exceptional careers - Ardell Butler, former CFO of Unity Health Care in the Washington DC area and John Chiang, former CFO of Asian Health Services in Oakland, California both were holding the reigns and responsibility of massive budgets for their community health centers. Some years it felt like a smooth ride in a pasture and some years felt like a bucking bronco that needed a steady hand, a cool composure and a situational awareness that allowed them to make critical decisions in the moment without flinching. They are here to talk about challenges they had and strategies they used to keep their organizations moving forward. Listen in to learn more about how these two former CFO’s led with their fiscal caps on, while holding the value of remaining open to new ideas, listening to input and always acting in the best interest of the organization, the employees and the mission they had to serve their communities.Connect with Ardell on LinkedIn: https://www.linkedin.com/in/ardell-butler-5a9b7527/Connect with John on LinkedIn: https://www.linkedin.com/in/john-chiang-850a761/Show edited by: Tim Pogo timpogo@timpogo.com

What is one of the most important things that keep employees happy in a job? Trust in their company's leadership. This is what Darlene Bornacelli, HR Director at Westside Community Services in San Francisco, California and her fellow leaders provide for their employees.  Darlene helps us understand what skills she uses as an educated, trained professional to make sure employees keep their “house tidy” and always stay ready for the next step. Darlene makes it her mission to constantly explore new ways to keep the human side of Westside, accessible and innovative -- and never leaves heart out of the equation. Let’s listen in together to find out what she’s up to.   To learn more about Westside Community Services, visit: http://www.westside-health.org/Show edited by: Tim Pogo timpogo@timpogo.com

Guide your employees through a pandemic, sure. Win a HRSA quality improvement award that same year, gritty no doubt. Change up your employee health insurance benefits to eliminate all out-of-pocket for staff during that pandemic, get this leader a cape! On this episode Brendia Ercolini, HR Director of CareSouth in Baton Rouge, Louisiana, shares the value of critical thinking, being open to new possibilities even in the middle of a global health crisis and the steps she took to make decisions about changing her employee health benefits in 2020. Cool under pressure holds a new meaning talking to this leader. She’s not looking back though, her and the leaders at CareSouth keep pushing through any curve balls thrown their way - Brendia, “We know how to catch ‘em.”  To learn more about CareSouth, visit:  https://caresouth.org/Show edited by: Tim Pogo timpogo@timpogo.com