On Verve: Modern Approach to Customer Experience

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's episode we invite back Lynne Cullen to help close out our first season as we reflect on 2021 and our predictions for 2022. Connect with Lynne Cullen  on LinkedInConnect with Bianca Angelico on social media- Instagram  @biangelico- Twitter @Bi_Workplace-  LinkedIn  Bianca AngelicoOn Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.Connect with us www.on-verve.com and on social media; Instagram @weareonverve Twitter @on_verve LinkedIn On Verve  Music by Tristan Carmichael

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's episode we talk to Lizzie Neave, who is the Group Marketing & Communication Director for Churchill Group. Lizzie and I sit down and reflect on the creation of On Verve - everything from the name to why we call our team DayMakers. Awesome episode for anyone thinking of currently creating a new brand. Connect with Lizzie Neave  on LinkedIn or Twiiter  @mrsneaveConnect with Bianca Angelico on social media- Instagram  @biangelico- Twitter @Bi_Workplace-  LinkedIn  Bianca AngelicoOn Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.Connect with us www.on-verve.com and on social media; Instagram @weareonverve Twitter @on_verve LinkedIn On Verve  Music by Tristan Carmichael 

In this episode, Lucy Williams from BeSure Events share about her journey setting up a business during lockdown that is all about creating memorable experiences. She shares her insight on starting a business in lockdown to her special ingredients that create lasting memorable moments to Christmas parties this year. Loved this episode, subscribe, rate it, and share it.  We would love to hear from you. Connect with Lucy Williams via instagram Instagram: @besure_events / @lucydarl or Linkedin. Website: www.besureevents.co.ukConnect with Bianca Angelico on social media  - Instagram  @biangelico - Twitter @Bi_Workplace-  LinkedIn  Bianca AngelicoOn Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.  Connect with us www.on-verve.com and on social media; Instagram @weareonverve Twitter @on_verve LinkedIn On Verve  Music by Tristan Carmichael 

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we talk to Lynne Cullen, who is the Culture & People Manager for On Verve. Lynne shares about the culture at On Verve and why we refer to our team as DayMakers. We give a few hints to something exciting we are launching in October - we cant wait to share about it! Lynne also gives tips for interviews. Connect with Lynne Cullen  on LinkedIn. Connect with Bianca Angelico on social media- Instagram  @biangelico- Twitter @Bi_Workplace-  LinkedIn  Bianca AngelicoOn Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.Connect with us www.on-verve.com and on social media; Instagram @weareonverve Twitter @on_verve LinkedIn On Verve  Music by Tristan Carmichael 

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we went international as our guest this week is based in Florida. Tony Johnson is an award-winning customer experience speaker, trainer, and consultant who helps organizations grow through cx strategy, leadership development, and employee engagement.  Tony was previously the customer experience officer for Aramark and now he is the founder of Ignite your service training and consulting.  He also serves as 4xi Global consulting’s customer experience officer in residence.  Topics we cover; Key ingredients you need when creating an incredible customer experience programme As your business grows, how do you ensure your customer experience is consistent and creating wow moments for your guests, clients or employeesTips on creating your own customer experience training & defining successFuture of customer serviceConnect with Tony Johnson  - https://www.4xiconsulting.com or listen to his podcast Ignite your service - Customer Service Academy, whereever you listen to your podcast. Connect with Bianca Angelico on social media- Instagram  @biangelico- Twitter @Bi_Workplace-  LinkedIn  Bianca AngelicoOn Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests. Connect with us www.on-verve.com and on social media; Instagram @weareonverve Twitter @on_verve LinkedIn On Verve  Music by Tristan Carmichael 

Liz Kentish turned the tables and interviewed Bianca Angelico the Chief DayMaker at On Verve.  Liz Kentish is the Managing Director at Kentish and Co. Ltd and co-host of Plan B mentoring.  Topics we cover;What does customer experience mean to Liz & BiancaFind out a bit about Bianca (personally & professionally)Bianca shares her secrets where she gets her energy fromHow On Verve is creating the energy in the workplaceWhere can you find inspiration to enhance experience in the workplaceBlend of tech and people in Guest ServicesOur hopes for Facility Management & Workplace post Covid-19 Future of guest servicesConnect with Liz Kentish  - www.kentishandco.com - Twitter  @Liz_Kentish Connect with Bianca Angelico on social media- Instagram  @biangelico- Twitter @Bi_Workplace-  LinkedIn  Bianca AngelicoOn Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests. Connect with us www.on-verve.com and on social media; Instagram @weareonverve Twitter @on_verve LinkedIn On Verve  Music by Tristan Carmichael 

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we talk to Elias Fonseca, last year's finalist for Corporate Receptionist of the Year Award on his views of creating exceptional customer expereince as a Receptionist or as we like to say at On Verve as a DayMaker.  Connect with Elias Fonseca  on LinkedIn. Connect with Bianca Angelico on social media- Instagram  @biangelico- Twitter @Bi_Workplace-  LinkedIn  Bianca AngelicoOn Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests. Connect with us www.on-verve.com and on social media; Instagram @weareonverve Twitter @on_verve LinkedIn On Verve  Music by Tristan Carmichael 

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we went international as our guest this week is based in New York. Barbara Boden is the Co-Founder and Managing Partner at 4xi Global consulting and was previously the Managing Director of Amentity Services at JP Morgan Chase & Co. Topics we cover; Thoughts on the famous saying ''customer is always right''Employee's are expecting change - time to listen and give choices Mindfulness in the workplace What has been missing in the workplace in the last 15 months Future of amentities in the workplace (we also talk about virtual community)Return to the Office in the USAListen to the fire round - Barbara's favourite quote is powerfulConnect with Barbara Boden  - https://www.4xiconsulting.comConnect with Bianca Angelico on social media - Instagram  @biangelico - Twitter @Bi_Workplace-  LinkedIn  Bianca AngelicoOn Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.  Connect with us www.on-verve.com and on social media; Instagram @weareonverve Twitter @on_verve LinkedIn On Verve  Music by Tristan Carmichael 

In this episode, Sunita Pachova and Simon Cohen from Condeco share their insight on difference between hybrid working vs. flexible working and the role technology has to play within return to work. Loved this episode, share and tag us in.  We would love to hear from you. Connect with Sunita Pachova and Simon Cohen on LinkedIn Connect with Bianca Angelico on social media  - Instagram  @biangelico - Twitter @Bi_Workplace-  LinkedIn  Bianca AngelicoOn Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.  Connect with us www.on-verve.com and on social media; Instagram @weareonverve Twitter @on_verve LinkedIn On Verve  Music by Tristan Carmichael 

In this episode, Isabel Dewhurst-Marks Founder at White Flamingo Art and MD at Unwired Ventures shares how art can transform your guest and employee experience in the workplace through power of art.  Loved this episode, share and tag us in.  We would love to hear from you. Connect with Isabel at www.whiteflamingoart.com or Instagram - @whiteflamingoartConnect with Bianca Angelico on social media  - Instagram  @biangelico - Twitter @Bi_Workplace-  LinkedIn  Bianca AngelicoOn Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.  Connect with us www.on-verve.com and on social media; Instagram @weareonverve Twitter @on_verve LinkedIn On Verve  Music by Tristan Carmichael 

In this episode, Vicky O'Farrell Founder and Director of Queen of Behaviours shares how understanding your personality and different types can enhance customer experiences.  Loved this episode, share and tag us in.  We would love to hear from you. Connect with Vicky at  www.queenofbehaviours.com Connect with Bianca Angelico on social media  - Instagram  @biangelico - Twitter @Bi_Workplace-  LinkedIn  Bianca AngelicoOn Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.  Connect with us www.on-verve.com and on social media; Instagram @weareonverve Twitter @on_verve LinkedIn On Verve  Music by Tristan Carmichael 

In this episode, Daniel Hawkins Senior Account Director of JLL shares how being authentic at work can enhance customer experience and your producivity up to 20%.  Dan gives some insight on how the reception services has evolved in the last 20 years. Loved this episode, share and tag us in.  We would love to hear from you. Connect with Daniel on social media- Twitter  @danhawkinsuk- LinkedIn - Daniel Hawkins Connect with Bianca Angelico on social media  - Instagram  @biangelico - Twitter @Bi_Workplace-  LinkedIn  Bianca AngelicoOn Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's day'. Our fresh approach to guest and employee services will re-establish workplaces as a destination that enriches the employee  experience and creates the right atmosphere for your guests.  Connect with us www.on-verve.com and on social media; Instagram @weareonverve Twitter @on_verve LinkedIn On Verve  Music by Tristan Carmichael 

Check out 'On Verve: Modern Approach to Customer Experience', hosted by Bianca Angelico - premiering May 12 on Spotify, Google and Apple podcast. Music by Tristan Carmichael