Data Unlocked

In this week’s episode of Data Unlocked, Jason sits down with Lockie Andrews, the founder and CEO of Catalyst Consulting and CEO of RICH Hair Care US. With years of experience in building brands, Lockie is an innovator who focuses on leveraging digital technology to transform go-to-market operations and strategies and employing diversity to seek differentiation.For the past 17 years, Lockie has been leading the charge at Catalyst Consulting, a boutique advisory firm specializing in innovation, analytics and leveraging digital technologies to increase revenue, improve marketing and sales, and enhance operational efficiency.Their work focuses specifically on digital marketing, performance marketing, and performance branding.In this episode, Lockie and Jason discuss the intersection of creativity, technology, and business strategy in the field of digital marketing and branding. They particularly focus on personalizing customer experiences and leveraging generative AI for effective marketing and operational efficiencies.They also dive deep into Lockie’s experience building brands, specifically the small EU-based hair care brand RICH Hair Care as well as exploring a number of other topics across data, gen AI, and CDPs.Want to learn more?Then tune in now!Key Takeaways:Intro (00:00)Meet Lockie (00:59)RICH Hair Care (06:03)The benefits of gen AI (09:28)Leveraging AI for marketing (13:34)The intersection of first-party data and AI (21:44)Who would you have this conversation with again? (23:34)Additional Resources:Get in contact with Lockie here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with Nick Schrock, the founder and CTO of Dagster Labs.With years of experience in the engineering space, Nick has worked for some of the biggest names in the industry, such as Microsoft, Facebook, and Care Evolution.In 2018, Nick left all of that behind to found his own company, Dagster Labs, where he is also CTO.Dagster Labs is a data orchestration platform built for productivity. Dagster, their open-source product, is primarily used by data engineering teams to make sure from a marketing and business stakeholder context that data is properly transformed.On Data Unlocked, we've brought in a lot of marketers to talk about their relationship with data teams and how they drive that relationship. But in this episode, Nick and Jason will be discussing that relationship from the other side of the house to answer three main questions: Are you working effectively with your data teams?What does great collaboration look like?And what steps do you need to take to make cross-functional collaboration as effective as possible?Are you ready?Let’s dive in.Key Takeaways:Intro (00:00)Meet Nick (00:44)Let’s go back in history (02:37)How to have better continuity and data access (11:00)Is your data good enough? (14:35)The data quality problem (22:05)Who would you have this conversation with again? (23:07)Additional Resources:Get in contact with Nick here.Learn more about Dagster Labs here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with Soumyadeb Mitra, the founder and CEO of RudderStack.Passionate about finding engineering solutions to real world problems, Soumyadeb specializes in large scale distributed systems, machine learning, and deep learning.In 2019, he decided to use his expertise to build RudderStack.RudderStack is a warehouse customer data platform that’s purpose-built for data teams. Like Simon Data, RudderStack is a CDP, but on the opposite end of the spectrum. While we focus on the application side of things, RudderStack focuses on infrastructure and data collection.  RudderStack is used by some of the biggest brands on the market, such as Hinge, HP, Stripe, Glassdoor, and more.In this episode, Soumyadeb and Jason discuss the future of data, data infrastructure and AI, CDP best practices, what CDPs will look like in 2025, and more. Are you ready?Let’s dive in.Key Takeaways:Intro (00:00)Meet Soumyadeb (00:38)The future of CDPs (03:39)CDP best practices (08:35)Technology limitations two years from now (10:56)Identity trends in 2025 (18:34)CDPs and AI (24:09)Who would you have this conversation with again? (32:01)Additional Resources:Get in contact with Soumyadeb here.Learn more about RudderStack here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with Alex Levin, the CEO and co-founder of Regal.io.Alex has over a decade of experience in the marketing and product management world. He has worked for some of the biggest names in the industry, such as Thomson Reuters, Personal, Inc., and Titan Steel Corporation.However, in 2020, he left all of that behind to found his own company, Regal.io.Regal.io is an AI-enabled outbound conversation platform. The company’s work is all about helping their clients build the highest-answering, best-converting outbound funnel in order to hit their growth goals.They have worked with some of the biggest names on the market, such as Supergroup, HomeAdvisor, HelloTech, Assure Health, and more.In this episode, Alex and Jason discuss how to deal and engage with bad customers, the evolution of customer support, Alex’s favorite acquisition strategies, and more.Are you ready?Let’s dive in.Key Takeaways:Intro (00:00)Meet Alex (00:36)The evolution of customer support (03:08)Let’s talk about bad customers! (05:42)The best acquisition strategy (10:14)Regal.io’s approach to bad customers (13:51)Advice from Alex (17:27)Who would you have this conversation again with? (21:26)Additional Resources:Get in contact with Alex here.Learn more about Regal.io here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week's episode of Data Unlocked, Jason talks with the Co-Founder of ON_Discourse, Toby Daniels, to discuss the future of SEO and how generative AI is changing everything.Nearly two decades ago, Google emerged as a quirky yet efficient alternative to the complex cataloging efforts of Yahoo.With its simple search box, Google simplified the process of finding information on the internet. Fast forward to today, and platforms like ChatGPT have similarly introduced expanded text boxes that showcase the evolution of AI-driven search experiences.The major question is whether AI will serve as an enhancement or a detriment to media and its models.The narrative around SEO's future becomes pertinent as ChatGPT and comparable technologies challenge Google's traditional search methods. Generative AI is making the flaws of the Google search engine experience more apparent by providing alternatives that offer cleaner and more effective solutions.The beauty of SEO lies in the ability to identify consumer demands and gaps in the market, allowing brands to respond with relevant content or products.With generative AI training done on the same dataset as Google, a new approach to content generation and search experiences is imminent and promises huge disruption.However, this leads to disintermediation in the distribution channel known as SEO. Brands might lose their visibility as AI answers lack the identity that Google's ecosystem provides.What does all this mean for SEO, marketing, and Google?Tune in to this insightful conversation to learn more!Key Takeaways:Intro (00:00)The future of SEO with generative AI (02:55)How SEO evolved over the years (07:07)Will Google survive the AI onslaught (10:40)How long it will it take to disrupt Google (14:48)The anatomy of Google and what makes them different (20:59)Additional Resources:Toby Daniels: https://www.linkedin.com/in/tobydaniels/On_Discourse:https://www.linkedin.com/company/ondiscourse/>>Learn more about us hereFollow us on LinkedIn, Twitter, and Instagram If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with Chris Marriott, the president and founder of Email Connect.Chris has decades of experience in digital marketing and vendor selection. He has previously served as a tenured executive at Acxiom, where he managed and expanded the global digital and email services division. More recently, he was VP of Consulting for The Relevancy Group.Today, he is at the head of Email Connect, which he founded back in 2012.Email Connect is a company that provides consulting support for marketers who want to change their current ESP and/or CDP. Their work is all about helping their clients connect with the right marketing technology solutions for email and multichannel marketing. They have worked with some of the biggest names on the market, such as Bed Bath & Beyond, American Airlines, Sephora, and many more.In this episode, Chris and Jason discuss how data can make or break your email campaigns, the importance of gathering the right data for an efficient email strategy, the evolution of email and email platforms, and more.Are you ready?Let’s dive in.Key Takeaways:Intro (00:00)The evolution of email (02:54)The core problems of email (09:35)The current technology and category trends (16:17)Who would you have this conversation with again? (25:11)Additional Resources:Get in contact with Chris here.Learn more about Email Connect here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with Christian Kleinerman, SVP of Product at Snowflake.Christian started his career over a decade ago with one of the biggest names in the market, Microsoft.From there, he moved on to work at Google as their senior director product manager. Today, he is lending his expertise to Snowflake, one of our biggest partners here at Simon Data. Their work is all about the Data Cloud, a global network where organizations mobilize data with near-unlimited scale, concurrency, and performance.In this episode, Christian and Jason discuss how hard it is to manage your data when it lives in silos, the importance of data security and governance, how centralizing your data can help you personalize and customize your touch points with customers, and more. Are you ready?Let’s dive in.Key Takeaways:Intro (00:00)Meet Christian (00:29)Snowflake’s data platform (02:29)Let’s talk about data governance (04:32)Driving business results with centralized data (11:00)Who would you have this conversation with again? (22:21)Additional Resources:Get in contact with Christian here.Learn more about Snowflake here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with Mike Mothner, the founder and CEO of Wpromote.Mike started his career back in 2001, when digital marketing was still in its infancy. Even when advertisers were skeptical of this new industry, Mike followed his vision and founded his own company, Wpromote.Since then, he has been at the head of Wpromote, a performance marketing agency focused on leveraging the powerful combination of best-in-class marketing experts with proprietary technology to drive transformative growth for their clients. They have worked with some of the biggest brand names in the world, including Whirlpool, TransUnion, Frontier Airlines, and Jack Black Skincare.In this episode, Mike and Jason discuss Wpromote’s work, what a winning digital marketing strategy needs, why brick and mortar brands should go digital, how the COVID-19 pandemic affected brick and mortar brands all around the world, and more.Are you ready?Let’s dive in.Key Takeaways:Intro (00:00)Meet Mike (00:48)The effects of COVID on organizations (01:51)How your data strategy can fit into a B2C strategy (13:04)Did brands going B2C during COVID get it right? (20:10)Let’s talk about the real winners (22:56)If you were to have this conversation with anyone else, who would it be? (29:57)Additional Resources:Get in contact with Mike here.Learn more about Wpromote here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with Aric Zion, CEO of Zion & Zion.Aric is an entrepreneur with decades of experience in marketing. He has several international experiences, including positions with Intergraph, where he was based in The Netherlands, and additional assignments with Nortel Networks where he was based in Tokyo, then London.Today, he is at the head of Zion & Zion, a full-service agency with a fully-staffed CDP practice. They pride themselves on meeting their clients at what they refer to as “the intersection of strategy and creativity.” Some of their biggest clients include Sun Health, Goodwill Industries, and Walmart.In this episode, Aric and Jason discuss Zion & Zion’s work, how CDPs can transform businesses, how to build an effective CDP strategy, what an efficient CDP deployment looks like, the importance of using the right key dimensions to build your CDP strategy, and more.Are you ready?Let’s dive in.Key Takeaways:Intro (00:00)Meet Aric (00:44)What are the key dimensions required to build an effective CDP strategy? (01:50)What an effective CDP deployment looks like (08:06)The questions to ask around support for data before working on your CDP strategy (14:50)If you had to have this conversation with anyone else, who would it be? (21:33)Additional Resources:Get in contact with Aric here.Learn more about Zion & Zion here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with Gareth Davies, the SVP of product at TransUnion.Gareth is an entrepreneur, GM, and product leader who focuses on solving meaningful problems with data. With over fifteen years of experience in the marketing industry, Gareth has worked with big names, such as Google, Crisp, and LiveRamp.Today, he is SVP of Product at TransUnion.TransUnion is one of the biggest consumer credit reporting agencies in the US. Their work aims to ensure that individuals are reliably represented in global commerce so consumers and organizations can transact with confidence and achieve great things. In this episode, Gareth and Jason discuss TransUnion’s work, three things marketers need to know about identity, how using identity can help you create a better marketing strategy, and more.Are you ready?Let’s dive in.Key Takeaways:Intro (00:00)Meet Gareth (00:37)Let’s talk about identity (02:52)The importance of customer insights (09:01)The key concepts you need to know (15:57)How to increase the reach of your ad strategy (21:40)One final question (28:01)Additional Resources:Get in contact with Gareth here.Learn more about TransUnion here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with David Wachs, the CEO of Handwrytten.David is a serial entrepreneur with decades of experience in the marketing industry. He has been featured on the front page of the Washington Post, and has been interviewed by Direct Marketing News, Crain’s Chicago Business, the American Express OPEN network, and others. Prior to founding Handwrytten, David founded Cellit, a mobile marketing platform and mobile agency. Under David’s leadership, Cellit became a leading player in the mobile marketing space and invented the concept of mobile customer relationship management.Today, he is at the head of Handwrytten.Handwrytten is the largest provider of automated handwritten notes in the world. The platform allows customers to send notes from their CRM system, such as Salesforce or through custom integration.Used by major companies, Handwrytten is revolutionizing the way brands and people connect.In this episode, David and Jason discuss Handwrytten, why you should be sending your customers handwritten notes, the renaissance of direct mail, and more.Are you ready?Let’s dive in.Key Takeaways:Intro (00:00)Meet David (00:34)Why you should be sending handwritten notes (03:35)Why personalization matters (08:48)A quick example from David (17:11)One final question (18:33)Additional Resources:Get in contact with David here.Learn more about Handwrytten here and here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with Ben Dutter, SVP of Strategy at Power Digital.Ben is a marketer with decades of experience. He focuses on maximizing marketing ROI, incrementality, and strategy for hundreds of brands.Before becoming the SVP of Power Digital, Ben worked as their VP of Performance Marketing. His work was focused on building and leading the media planning team as well as working on strategy and client retention for Power Digital.Power Digital is a leading, privately held growth marketing firm helping brands ignite revenue and brand recognition. They help their clients grow their businesses by developing custom marketing playbooks fueled by data, market trends, and industry insights. This helps their clients set themselves apart from their competition.In this episode, Ben and Jason discuss some of the Best Practices around the marketing funnel and customer lifecycle, the strategies behind them, how to measure them, and more. Ready for this?Let’s dive in.Key Takeaways:Intro (00:00)Meet Ben (00:29)Let’s talk about marketing measurement (00:58)Ben shares a few real-world examples (06:12)Measurement challenges (12:22)Bonus question (19:12)Additional Resources:Get in contact with Ben here.Learn more about Power Digital here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with Michael Kaminsky, the founder and CEO of Recast.Michael is a trained econometrician with a background in healthcare and environmental economics. Before founding Recast, he built the marketing science team at men’s grooming brand Harry’s Grooming.  Today, he is using his expertise to grow Recast.Recast is a media measurement platform that helps marketing teams save millions of dollars of wasted advertising budget through a proprietary measurement model.In this episode, Michael and Jason discuss how to measure marketing results for non-trackable channels, why Michael started Recast, how to allocate your marketing budget, the importance of upper funnel awareness, and more.Ready to learn more?Let’s dive in.Key Takeaways:Intro (00:00)Meet Michael (00:36)The founding story of Recast (02:00)From Meta and Google Analytics to upper funnel marketing (07:15)Some examples from Michael (14:09)It’s all about balance (19:48)Bonus question (22:48)Additional Resources:Get in contact with Michael here.Learn more about Recast here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with Cherene Aubert, Head of Growth at Bobbie.With over a decade of marketing experience, Cherene is an award-winning ecommerce leader who’s grown over a hundred direct-to-consumer businesses.Today, Cherene is using her expertise to help grow Bobbie.Bobbie is the first and only mom-founded and women-led infant formula company in the U.S. Their European-style recipe is the only infant formula to receive both the Clean Label Project’s Purity Award and Pesticide Free Certification.In this episode, Cherene and Jason discuss the transformative time Bobbie went through during the pandemic, navigating the Great Formula Shortage of 2022, what’s driving the company’s marketing, how Cherene went from Head of Growth to Head of Slowth, and more.Ready to learn more?Let’s dive in.Key Takeaways:Intro (00:00)Meet Cherene (00:41)Let’s talk about the process (04:02)Bobbie’s marketing strategy (12:07)It’s not a discount, it’s education (14:49)One last question (18:00)Additional Resources:Get in contact with Cherene here.Learn more about Bobbie here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with Lucie Buisson, Chief Product Officer at Contentsquare.Lucie started her career over a decade ago at Sarenza. Then, nine years ago, she moved on to Contentsquare, and she’s been with them ever since.Contentsquare is the global leader in digital experience analytics. Their mission is to move beyond traditional analytics and enable an unprecedented understanding of the customer experience. The company’s AI-powered platform provides rich and contextual insight into customer behaviors, feelings and intent, which enables their clients to build customer trust and scale their businesses.In this episode, Lucie and Jason discuss the lifecycle of data, how to understand your customers better, Contentsquare’s work, and more.Ready to learn more?Let’s dive in.Key Takeaways:Intro (00:00)Meet Lucie (00:53)The vision of Contentsquare (03:48)How to make sense of a big volume of data (07:13)Let’s talk about use cases (13:43)One last question (25:40)Additional Resources:Get in contact with Lucie here.Learn more about Contentsquare here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down for a second time with Mayur Gupta, the CMO of Kraken.Mayur is an engineer who evolved into a marketer with several pivots through his career. He spent the first half of his career in tech and product management, but today, his focus has shifted to marketing. Mayur has worked with some of the biggest companies in the world, such as Spotify, IBM, Freshly, and now Kraken.Kraken is a digital asset exchange whose mission is to accelerate the adoption of cryptocurrency. They help their customers buy, sell, and trade digital currency in simple and effective ways.In this episode, Mayur and Jason discuss the challenges with crypto and marketing, his role as a CMO of a fast-growing crypto business, financial education, and more.Ready to learn?Let’s dive in.Key Takeaways:Intro (00:00)Meet Mayur (00:23)Learning about Kraken (02:28)Building the Kraken brand (05:13)The problems and opportunities of crypto today (09:51)Let’s talk about personalization and data (12:33)Discussing the blockchain (17:30)One last question (24:54)Additional Resources:Get in contact with Mayur here.Learn more about Kraken here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with Aaron Fetters, CEO and Managing Partner at Transparent Partners.Aaron has spent over two decades delivering value for the world’s largest brands, from Procter and Gamble to Kellogg to comScore.Today, he is using his expertise to help Transparent Partners reach their goals.Transparent Partners is a boutique consulting company whose mission is to empower industry leaders to drive profitable business growth through better connected customer data, technology automation, and enhanced collaboration. In this episode, Aaron and Jason discuss Clean Rooms, how they work compared to Google Analytics, how new data privacy laws are affecting the industry, and more.Ready to learn?Let’s dive in.Key Takeaways:Intro (00:00)Meet Aaron (00:40)Let’s talk about Clean Rooms (07:37)How privacy laws are changing everything (12:28)The downfalls of DMPs (21:19)One final question (23:01)Additional Resources:Get in contact with Aaron here.Learn more about Transparent Partners here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with Olly Downs, the SVP of Data, Analytics, and Machine Learning at BARK.Prior to this, Olly held positions in big name companies, such as Zulily, Zillow Group, AdReady, and Microsoft Research.Today, he leads BARK’s Data, Analytics and Machine Learning initiatives in order to enable quality data-driven decisions for the company.BARK launched in 2012 with BarkBox, a monthly themed subscription of all-natural treats and toys for dogs. Today, they reach over 1.8 million dogs every month. And their goal is to “make dogs as happy as they make people.”In this episode, Olly and Jason discuss machine learning and how it’s helping BARK learn more about their customers, the algorithmic work within the realms of data science, how to apply machine learning for marketing purposes, and more.Ready to learn?Let’s dive in.Key Takeaways:Intro (00:00)Meet Olly (00:41)Olly talks more about his machine learning background (02:05)Let’s talk about BarkBox! (07:16)What sets the brand apart (12:56)Machine learning applications that BARK leverages in marketing (14:50)One last question (24:48)Additional Resources:Get in contact with Olly here.Learn more about BARK here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with Scott Breitenother, the founder and CEO of Brooklyn Data Co..Before founding Brooklyn Data Co., Scott was the VP of Data & Analytics at direct-to-consumer mattress startup Casper. Scott is an investor and advisor who specializes in building data driven organizations, and he’s used his expertise to found Brooklyn Data Co..Brooklyn Data is a consultancy offering full-stack data and analytics team as a service. Their work is all about providing their clients with the technical skills, experience, and leadership to deliver best-in-class data capabilities.  In this episode, Scott and Jason discuss Scott’s experience at Casper, changes in the data marketing industry he saw in the last year, the importance of good customer segmentation, and more.Ready to learn?Let’s dive in.Key Takeaways:Intro (00:00)Meet Scott (00:31)Have the metrics changed? (03:16)It’s all about customer segmentation (05:14)Advice from Scott (14:19)What leveraging your data properly looks like (15:44)One last question (23:33)Additional Resources:Get in contact with Scott here.Learn more about Brooklyn Data Co. here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!

In this week’s episode of Data Unlocked, Jason sits down with Darren Rankine, Partner of Marketing Technology at Transparent Partners.Darren started his career in marketing technology over two decades ago. He has worked with big brand names, including McDonalds, Accenture, and Plexure.For the last four years, he’s been using his expertise to help Transparent Partners grow. Transparent Partners is a media and marketing technology consultancy dedicated to helping clients navigate the complex digital landscape. Their work is all about helping brands become familiar with the latest media and marketing technologies and implement these technologies for better returns.In this episode, Darren and Jason discuss the main complexities in martech, how to choose the right CDP for your business, the marketing challenges CDPs can solve, and more.Ready to learn?Let’s dive in.Key Takeaways:Intro (00:00)Meet Darren (00:39)How to choose the right CDP (01:37)Marketing challenges solved with a CDP (05:54)A quick visual for you (09:15)First gen vs second gen (13:34)The importance of a good operating model (20:31)One final question (25:06)Additional Resources:Get in contact with Darren here.Learn more about Transparent Partners here.>>Learn more about us here.Follow us on LinkedIn, Twitter, and Instagram.If you enjoyed this episode, please follow, rate, and leave a review on your favorite podcast platform!