The Service Center

[Episode 30]Support The Service Center!: https://www.buzzsprout.com/1844427/supportLesley Wong is the owner and Principal Designer at Lesley Wong Interiors and is a hospitality interior design specialists based in Ontario, Canada. Her guest-first design strategy is focused on crafting customized and beautiful hotel spaces for guests, that are both ascetically pleasing and operationally function for operators. Lesley graduated from the New York School of Interior Design and honed her skills in design and construction with Four Seasons Hotels and Resorts. She has operated her own design firm from nearly 10 years, working with brands including Comfort Inn, Best Western, IHG, and Hilton on creating unique, boutique hospitality environments. You can connect with Lesley on LinkedIn: linkedin.com/in/lesley-wong-hotels or visit her website at: lesleywonginteriors.ca-----Host: William C Murray, PhD:William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada. William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.------------------------------------------------------------------------------------------------Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!E-mail: william@theservicecenter.caLinkedIn: https://www.linkedin.com/in/drwilliamcmurray/Podcast art: Jack Designs a Graphics CompanySupport the showSupport The Service Center!: https://www.buzzsprout.com/1844427/supportSupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 29]Support The Service Center!: https://www.buzzsprout.com/1844427/supportLesley Wong is the owner and Principal Designer at Lesley Wong Interiors and is a hospitality interior design specialists based in Ontario, Canada. Her guest-first design strategy is focused on crafting customized and beautiful hotel spaces for guests, that are both ascetically pleasing and operationally function for operators. Lesley graduated from the New York School of Interior Design and honed her skills in design and construction with Four Seasons Hotels and Resorts. She has operated her own design firm from nearly 10 years, working with brands including Comfort Inn, Best Western, IHG, and Hilton on creating unique, boutique hospitality environments. You can connect with Lesley on LinkedIn: linkedin.com/in/lesley-wong-hotels or visit her website at: lesleywonginteriors.ca-----Host: William C Murray, PhD:William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada. William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!E-mail: william@theservicecenter.caLinkedIn: https://www.linkedin.com/in/drwilliamcmurray/Podcast art: Jack Designs a Graphics CompanySupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 28]Support The Service Center!: https://www.buzzsprout.com/1844427/supportAnne Marie Johns is the General Manager of the Fairmont Tremblant. She has been a leader in the lodging industry for over 30 years across 11 hotel properties, with extensive experience in sales and marketing, along with operational management. In 2021, she received the Pinnacle Award from KML as Hotelier of the Year.You can connect with Anne Marie on LinkedIn: linkedin.com/in/anne-marie-johns-35837326-----Host: William C Murray, PhD:William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada. William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!E-mail: william@theservicecenter.caLinkedIn: https://www.linkedin.com/in/drwilliamcmurray/Podcast art: Jack Designs a Graphics CompanySupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 27]Support The Service Center!: https://www.buzzsprout.com/1844427/supportAnne Marie Johns is the General Manager of the Fairmont Tremblant. She has been a leader in the lodging industry for over 30 years across 11 hotel properties, with extensive experience in sales and marketing, along with operational management. In 2021, she received the Pinnacle Award from KML as Hotelier of the Year. You can connect with Anne Marie on LinkedIn: linkedin.com/in/anne-marie-johns-35837326-----Host: William C Murray, PhD:William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada. William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.------------------------------------------------------------------------------------------------Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!E-mail: william@theservicecenter.caLinkedIn: https://www.linkedin.com/in/drwilliamcmurray/Podcast art: Jack Designs a Graphics CompanySupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 26]Support The Service Center!: https://www.buzzsprout.com/1844427/supportDr. Altaf Sovani is the founder and CEO of Alzen Consulting, focusing on hospitality, tourism, and education sectors. Altaf has over 27 years experience as a hospitality educator, with 13 years as the Academic Chair with the School of Hospitality and Tourism at Algonquin College in Ottawa, ON. In 2022, Altaf published his book, “Labor Crisis in Hospitality, Tourism & Event Industry – Finding Innovative Solutions for Recruitment and Retention of Millennials”. You can connect with Altaf on LinkedIn: linkedin.com/in/dr-altaf-sovani-76743520His book can be found at most booksellers, including Amazon (https://a.co/d/4F3CceO) and Indigo Books (https://www.kobo.com/ca/en/ebook/labor-crisis-in-hospitality-tourism-event-industry) ----- Host: William C Murray, PhD:William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.  William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!E-mail: william@theservicecenter.ca LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ Podcast art: Jack Designs a Graphics CompanySupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 25]Support The Service Center!: https://www.buzzsprout.com/1844427/supportDr. Altaf Sovani is the founder and CEO of Alzen Consulting, focusing on hospitality, tourism, and education sectors. Altaf has over 27 years experience as a hospitality educator, with 13 years as the Academic Chair with the School of Hospitality and Tourism at Algonquin College in Ottawa, ON. In 2022, Altaf published his book, “Labor Crisis in Hospitality, Tourism & Event Industry – Finding Innovative Solutions for Recruitment and Retention of Millennials”. You can connect with Altaf on LinkedIn: linkedin.com/in/dr-altaf-sovani-76743520His book can be found at most booksellers, including Amazon (https://a.co/d/4F3CceO) and Indigo Books (https://www.kobo.com/ca/en/ebook/labor-crisis-in-hospitality-tourism-event-industry) ----- Host: William C Murray, PhD:William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada. William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.------------------------------------------------------------------------------------------------Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!E-mail: william@theservicecenter.caLinkedIn: https://www.linkedin.com/in/drwilliamcmurray/Podcast art: Jack Designs a Graphics CompanySupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 24]Support The Service Center!: https://www.buzzsprout.com/1844427/supportReetu Gupta is the Chairwoman and Ambassadress of The Gupta Group, a multi-faceted Toronto development company with a vast real estate portfolio including residential condos, office towers and hotels. The Gupta Group is a multi-generational family-run and operated business. Reetu has been recognized as one of Canada’s Top 40 under 40 leaders, has receive the BMO Entrepreneurial Award as part of Canada’s 100 most powerful women in 2019, and most recently was honoured with the Women of Inspiration Support HER Award from the Universal Women’s Network. You can connect with Reetu on LinkedIn: linkedin.com/in/reetu-gupta-85820243----- Host: William C Murray, PhD:William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you! E-mail: william@theservicecenter.ca LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ Podcast art: Jack Designs a Graphics CompanySupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 23]Support The Service Center!: https://www.buzzsprout.com/1844427/supportReetu Gupta is the Chairwoman and Ambassadress of The Gupta Group, a multi-faceted Toronto development company with a vast real estate portfolio including residential condos, office towers and hotels. The Gupta Group is a multi-generational family-run and operated business. Reetu has been recognized as one of Canada’s Top 40 under 40 leaders, has receive the BMO Entrepreneurial Award as part of Canada’s 100 most powerful women in 2019, and most recently was honoured with the Women of Inspiration Support HER Award from the Universal Women’s Network. You can connect with Reetu on LinkedIn: linkedin.com/in/reetu-gupta-85820243----- Host: William C Murray, PhD:William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you! E-mail: william@theservicecenter.ca LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ Podcast art: Jack Designs a Graphics CompanySupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 22]Support The Service Center!: https://www.buzzsprout.com/1844427/supportLaura Hingel is the Global Head of Talent Acquisition & Employer Branding with Parfums Christian Dior. Prior to joining Dior, she built her career in talent and human resource management in the hospitality and service field with elite companies that include Accor, FHRI, and the Four Seasons Hotels and Resorts. Laura hails from Thunder Bay, Ontario Canada but current calls Paris, France her home. She joined the executive team with the House of Dior in 2022.You can connect with Laura on LinkedIn: linkedin.com/in/laura-hingel-31976a21----- Host: William C Murray, PhD:William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you! E-mail: william@theservicecenter.ca LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ Podcast art: Jack Designs a Graphics CompanySupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 21]Support The Service Center!: https://www.buzzsprout.com/1844427/supportLaura Hingel is the Global Head of Talent Acquisition & Employer Branding with Parfums Christian Dior. Prior to joining Dior, she built her career in talent and human resource management in the hospitality and service field with elite companies that include Accor, FHRI, and the Four Seasons Hotels and Resorts. Laura hails from Thunder Bay, Ontario Canada but current calls Paris, France her home. She joined the executive team with the House of Dior in 2022.You can connect with Laura on LinkedIn: linkedin.com/in/laura-hingel-31976a21----- Host: William C Murray, PhD:William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you! E-mail: william@theservicecenter.ca LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ Podcast art: Jack Designs a Graphics CompanySupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 20]Support The Service Center!: https://www.buzzsprout.com/1844427/supportEdwin Frizzell is the Regional Vice President for Accor in Central Canada and the General Manager of the Fairmont Royal York hotel in Toronto, Ontario. He has 30 years of experience in the lodging sector with brands including Delta Hotels, The Sutton Place, Sheraton, W Hotels, Hilton Worldwide, Westin, and now AccorHotels. He led the epic 5-year renovation project in honour of the Royal York’s 90th anniversary. In 2019, he received the Pinnacle Award as Canada’s Hotelier of the Year.You can connect with Edwin on LinkedIn: linkedin.com/in/edwinfrizzell----- Host: William C Murray, PhD:William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you! E-mail: william@theservicecenter.ca LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ Podcast art: Jack Designs a Graphics CompanySupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 19]Support The Service Center!: https://www.buzzsprout.com/1844427/supportEdwin Frizzell is the Regional Vice President for Accor in Central Canada and the General Manager of the Fairmont Royal York hotel in Toronto, Ontario. He has 30 years of experience in the lodging sector with brands including Delta Hotels, The Sutton Place, Sheraton, W Hotels, Hilton Worldwide, Westin, and now AccorHotels. He led the epic 5-year renovation project in honour of the Royal York’s 90th anniversary. In 2019, he received the Pinnacle Award as Canada’s Hotelier of the Year. You can connect with Edwin on LinkedIn: linkedin.com/in/edwinfrizzell----- Host: William C Murray, PhD:William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you! E-mail: william@theservicecenter.ca LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ Podcast art: Jack Designs a Graphics CompanySupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 18]Support The Service Center!: https://www.buzzsprout.com/1844427/supportBrian Leon is the CEO of Choice Hotels Canada, where he has led their franchise family for over 16 years. Before joining Choice Hotels, he was instrumental in developing the successes of both The Great Canadian Bagel and Booster Juice. Brian was born into a hospitality family – his father worked directly with Colonel Saunders himself to grow Scott’s Chicken Villa into what we know today simply as KFC.Entrepreneur, partner, leader, and supporter – Brian continues to put his partners and people first and is in steadfast service to their success. You can connect with Brian on LinkedIn: linkedin.com/in/brian-leon-7466a822 or visit Choice Hotels Canada: https://www.choicehotels.com/en-ca----- Host: William C Murray, PhD:William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you! E-mail: william@theservicecenter.ca LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ Podcast art: Jack Designs a Graphics CompanySupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 17]Support The Service Center!: https://www.buzzsprout.com/1844427/supportBrian Leon is the CEO of Choice Hotels Canada, where he has led their franchise family for over 16 years. Before joining Choice Hotels, he was instrumental in developing the successes of both The Great Canadian Bagel and Booster Juice. Brian was born into a hospitality family – his father worked directly with Colonel Saunders himself to grow Scott’s Chicken Villa into what we know today simply as KFC.Entrepreneur, partner, leader, and supporter – Brian continues to put his partners and people first and is in steadfast service to their success. You can connect with Brian on LinkedIn: linkedin.com/in/brian-leon-7466a822 or visit Choice Hotels Canada: https://www.choicehotels.com/en-ca ----- Host: William C Murray, PhD:William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you! E-mail: william@theservicecenter.ca LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ Podcast art: Jack Designs a Graphics CompanySupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 16]Support The Service Center!: https://www.buzzsprout.com/1844427/supportTrina Notman is a leader of rebels as Vice President of Marketing and Communications with both Accent Inns and Hotel Zed. Her career began in journalism and storytelling, pivoting into the world of marketing and creative campaign design. However, she jumped into the world of hospitality and tourism with Tourism Victoria, spending nearly 6 years leading public relations strategies and marketing programs. In 2017, she joined the team of Accent Inns and Hotel Zed, where she continues to drive creative engagement and non-traditional communications that are driven by FUN and led with love.You can connect with Trina on LinkedIn: linkedin.com/in/trina-notman-075b953Accent Inns: www.accentinns.com; Hotel Zed: www.hotelzed.com----- Host: William C Murray, PhD:William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you! E-mail: william@theservicecenter.ca LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ Podcast art: Jack Designs a Graphics CompanySupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 15]Support The Service Center!: https://www.buzzsprout.com/1844427/supportTrina Notman is a leader of rebels as Vice President of Marketing and Communications with both Accent Inns and Hotel Zed. Her career began in journalism and storytelling, pivoting into the world of marketing and creative campaign design. However, she jumped into the world of hospitality and tourism with Tourism Victoria, spending nearly 6 years leading public relations strategies and marketing programs. In 2017, she joined the team of Accent Inns and Hotel Zed, where she continues to drive creative engagement and non-traditional communications that are driven by FUN and led with love.You can connect with Trina on LinkedIn: linkedin.com/in/trina-notman-075b953Accent Inns: www.accentinns.com; Hotel Zed: www.hotelzed.com----- Host: William C Murray, PhD:William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you! E-mail: william@theservicecenter.ca LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ Podcast art: Jack Designs a Graphics CompanySupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 14]Mandy Farmer is a hotelier who puts people, service, & experience at the forefront of everything she does! She is President & CEO of both Accent Inns & Hotel Zed, two brands that pack a lot of personality. She embraces doing things differently, hires rebels, and pushes against being boring – all with a of leading with love. If you are ready to radically enrich the lives of others, you are definitely part of her tribe.Mandy received the 2016 KML Pinnacle Award for Hotelier of the Year & was awarded Business of the Year in 2018 by the Tourism Industry Association of Canada. In 2021, Waterstone Human Capital celebrated Accent Inns as one of Canada’s most admired corporate cultures. And in 2022, Hotel Zed Tofino was listed by Fodor’s Finest Hotels as one of the finest hotel’s in Canada. Mandy on LinkedIn: linkedin.com/in/mandyfarmerAccent Inns: www.accentinns.com; Hotel Zed: www.hotelzed.com Host: William C Murray, PhD: William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.   William is an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------If you have questions, comments, feedback about the show, or suggestions for future guests, reach out to me. I would love to hear from you!!E-mail: william@theservicecenter.ca Twitter: @WilliamCMurray LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ Podcast: https://theservicecenter.buzzsprout.com Podcast art: Jack Designs a Graphics CompanyApple Podcast: https://podcasts.apple.com/podcast/id1586989748 Spotify:  https://open.spotify.com/show/6SdpLnjHDyBvavX6I3KvZF?si=bZKukAJnQEKE1Z1WSfAKWA&dl_branch=1 Stitcher: https://www.stitcher.com/show/the-service-center Amazon Music: https://music.amazon.ca/podcasts/27f06453-387e-4ce9-9ca2-7f495f85b666/the-service-center iHeartRadio: https://www.ihSupport The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 13]Darcy MacDonell is a restauranteur and entrepreneur who current owns and operates multiple hospitality businesses in Orillia, Ontario with his partner Simon MacRae, including The Common Stove, PICNIC Tapas & Wine Bar, and ROOMService. Before pivoting to Orillia, he built and operated one of Toronto’s first farm-to-table focused restaurants, The FARMHOUSE Tavern. After working under mentors like Peter Oliver, Michael Bonacini, and Charles Khabouth, Darcy has established his own direction in foodservice over the last decade, grounded in ideals of sustainability, local foods, and balancing work with life. You can connect with Darcy directly through his LinkedIn profile: linkedin.com/in/darcymacdonell Host: William C Murray, PhD: William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.   William is an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------If you have questions, comments, feedback about the show, or suggestions for future guests, reach out to me. I would love to hear from you!!E-mail: william@theservicecenter.ca Twitter: @WilliamCMurray LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ Podcast: https://theservicecenter.buzzsprout.com Podcast art: Jack Designs a Graphics CompanyApple Podcast: https://podcasts.apple.com/podcast/id1586989748 Spotify:  https://open.spotify.com/show/6SdpLnjHDyBvavX6I3KvZF?si=bZKukAJnQEKE1Z1WSfAKWA&dl_branch=1 Stitcher: https://www.stitcher.com/show/the-service-center Amazon Music: https://music.amazon.ca/podcasts/27f06453-387e-4ce9-9ca2-7f495f85b666/the-service-center iHeartRadio: https://www.iheart.com/podcast/269-the-service-center-87078392/ Support The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 12]Arjun Channa is the General Manager of The Ritz-Carlton St. Thomas in the U.S. Virgin Islands. He is a true professional in the hospitality field and a life-long hotelier with a decade and a half of experience in the general manager role throughout the globe. He has led iconic properties in Vanuatu, Aruba, Puerto Rico, India, Canada, and now at the luxury property in St. Thomas. His focus is on excellence in everything you do and that true hospitality lives in the hearts of people, whether colleagues or guests. You can connect with Arjun through his LinkedIn profile: linkedin.com/in/arjun-channa-85040321 Host: William C Murray, PhD: William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.   William is currently an Assistant Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------If you have questions, comments, feedback about the show, or suggestions for future guests, reach out to me. I would love to hear from you!!E-mail: william@theservicecenter.ca Twitter: @WilliamCMurray LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ Podcast: https://theservicecenter.buzzsprout.com Podcast art: Jack Designs a Graphics CompanyApple Podcast: https://podcasts.apple.com/podcast/id1586989748 Spotify:  https://open.spotify.com/show/6SdpLnjHDyBvavX6I3KvZF?si=bZKukAJnQEKE1Z1WSfAKWA&dl_branch=1 Stitcher: https://www.stitcher.com/show/the-service-center Amazon Music: https://music.amazon.ca/podcasts/27f06453-387e-4ce9-9ca2-7f495f85b666/the-service-center iHeartRadio: https://www.iheart.com/podcast/269-the-service-center-87078392/ Support The Service Center!: https://www.buzzsprout.com/1844427/support

[Episode 11]Erin Haid is the Director of Global Talent Acquisitions for Four Seasons Hotels and Resorts. She has over 15 years of experience within the hospitality field, from her time in foodservice as a Manager for Earl’s Restaurants, to developing talent and culture with Starwood Hotels and Resorts, then with Accor. Prior to taking on her national leadership position with Four Seasons, she was the Head of People with Ten Thousand Coffees, an organization focused on the power of professional networks, connections, and mentorship. Erin in an accredited facilitator with Insight Discovery along with LEGO Serious Play FUNdamentals program. She currently is a member of the advisory council for the Ted Rogers School of Management at Ryerson University. You can connect with Erin through her LinkedIn profile: linkedin.com/in/erinhaid  Host: William C Murray, PhDWilliam is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.   William is currently an Assistant Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------If you have questions, comments, feedback about the show, or suggestions for future guests, reach out to me. I would love to hear from you!!E-mail: william@theservicecenter.ca Twitter: @WilliamCMurray LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ Podcast: https://theservicecenter.buzzsprout.com Apple Podcast: https://podcasts.apple.com/podcast/id1586989748 Spotify:  https://open.spotify.com/show/6SdpLnjHDyBvavX6I3KvZF?si=bZKukAJnQEKE1Z1WSfAKWA&dl_branch=1 Stitcher: https://www.stitcher.com/show/the-service-center Amazon Music: https://music.amazon.ca/podcasts/27f06453-387e-4ce9-9ca2-7f495f85b666/the-service-center iHeartRadio: https://www.iheart.com/podcast/269-the-service-center-87078392/ Support The Service Center!: https://www.buzzsprout.com/1844427/support