CCI Grand River Condo Podcast

Do you find that the Condominium Act is changing every day? This week, our host Michelle Dyer, is joined by condominium lawyer and fan favourite Michelle Kelly (Robson Carpenter LLP) to discuss their experiences navigating:The amendments during covidThe condo act vs. the declarationWhat causes delays to amendmentsVirtual AGMsUh-oh... emails??Wait...wait... What even is the Condo Act? The Condo Act requires that condo corporations comply with several operational requirements. These include: Handling requests for residents. Maintaining records. Maintaining the property of the condo corporation.Listen now, and leave your comments!-------------------------------------------------------------------------------------------------------------Thank you to RLB, LLP for the use of their recording studio! Please rate and review this podcast on your favourite listening platform!Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedIn---------------------------------------------------------------------------------------------------------DISCLAIMERPresenters, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice presented herein. These presentations should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Presenters' views expressed are not necessarily those of the Canadian Condominium Institute.

Are you confused about Tarion and its significance in homeownership? If so, you will benefit from this in-depth discussion about Tarion, and why it’s so important for you as a condo owner, board member, or property manager. We dive into what happens when repairs are needed, and instances where compromises can be negotiated or conciliation is requested.Join Michelle as she engages in this conversation with Henry Jansen from Criterium-Jansen Engineers for a comprehensive exploration of Tarion and performance audits.In this episode, we delve into:Understanding what Tarion is and its coverage for each year of your home warrantyThe pivotal role of engineers and how they contribute to the processGaining valuable insights into performance audits, including what to expect and the steps to address and rectify identified issuesExpert tips for board members to skillfully navigate the Tarion process, saving both money and headachesA review of Tarion timelines and deficiency guidelines for a smooth and successful resolutionThank you to RLB, LLP for the use of their recording studio! Please rate and review this podcast on your favourite listening platform!Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInDISCLAIMERPresenters, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice presented herein. These presentations should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Presenters' views expressed are not necessarily those of the Canadian Condominium Institute.

Searching for the best fit landscaper for your condo but unsure what qualities to look for? Conversely, have you ever wondered what contractors desire in their clients? In this episode, we dive into the world of landscaping and explore the perspectives of both clients and contractors. Whether you're a condo board member, owner, property manager, or a contractor, this episode will give you valuable insight, equip you with knowledge to make informed decisions, and help you foster successful partnerships.Join Michelle as she engages in a conversation with Randy Rego, Condo Manager from Wilson Blanchard Management, and Mike Seager, President of Superb Property Maintenance.In this insightful episode, we’re exploring:Essential factors to consider when hiring a landscaper that aligns with your condominium’s needsDifferent landscaping services, from grass maintenance to snow removal and everything in betweenThe importance of effective communication between clients and contractorsTips for establishing clear expectations and maintaining a successful working relationshipThank you to RLB, LLP for the use of their recording studio! Please rate and review this podcast on your favourite listening platform!Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInDISCLAIMERPresenters, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice presented herein. These presentations should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Presenters' views expressed are not necessarily those of the Canadian Condominium Institute.

We continue our discussion on the shifts we are seeing recently hiring a live-in superintendent vs. a building service provider. In this episode, Chris Mendes of SV Law joins Michelle Weigel of Weigel Property Management, Christine Merswolke of LCM Property Services, and Marni Outerbridge of SV Law. We’re exploring:The surprising thing live-in superintendents often aren’t aware ofTwo key factors to help navigate an employee (or service provider) relationshipHow to keep the right candidate in this role for a long timeVarious factors to consider when replacing a live-in superintendentThe basics of employment law and the framework that applies to condos and the employment relationship when you have a superintendent What you can do to proactively manage riskPlease rate and review this podcast on your favourite listening platform!Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInDISCLAIMERPresenters, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice presented herein. These presentations should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Presenters' views expressed are not necessarily those of the Canadian Condominium Institute.

If you need help deciding whether to hire a superintendent or a building service provider for your condominium, this episode is for you!Condo boards are responsible for ensuring the repair and maintenance of their common elements, and one important piece to this is delegation. Some boards opt to have live-in superintendents, and some hire building services providers. We’re talking about the differences and various implications of hiring an employee vs. independent contractor in this episode.Chris Mendes of SV Law introduces our panel: Michelle Weigel of Weigel Property Management, Christine Merswolke of LCM Property Services, and Marni Outerbridge of SV Law. In this episode we hear from Michelle on:How to determine whether a service provider or employee is the best choice The benefits and drawbacks of hiring an employee vs a service providerThe responsibility of the Board of Directors when hiring and managing an employeeHow to maintain sustainability and consistency when Board of Directors change regularlyPlease rate and review this podcast on your favourite listening platform!Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInDISCLAIMERPresenters, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice presented herein. These presentations should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Presenters' views expressed are not necessarily those of the Canadian Condominium Institute.

Are you prepared for unforeseen emergencies in your condo unit? From sudden flooding, to discovering mold, to late-night emergencies, it's crucial to consider potential risks before moving into a condominium. Join us as we delve into the world of condo emergencies with Sara Hicks from MF Property Management and Mike Conway from Woodhouse Group. Their insights and expertise will help you understand how to prevent and effectively handle emergency situations in your condo as an owner and a property manager.In this episode, you'll discover:Practical tips to prevent emergencies while you're away from your condo unitCommon emergency calls received by property managersThe step-by-step process and recommended actions when faced with an emergencyInsights on dealing with condo owners who hoard and the role of property managers and contractorsOptions for mold prevention and effective removal techniquesPrepare yourself for any condo emergency by tuning in to this informative episode. Don't miss out on valuable advice that will help safeguard your condo unit and ensure your peace of mind.Thanks to RLB, LLP for the use of their recording studio! Subscribe and review this episode on your favourite podcast platform!Connect with CCI:CCI-GRC Website (info, blogs, and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInDISCLAIMERPresenters, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice presented herein. These presentations should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Presenters' views expressed are not necessarily those of the Canadian Condominium Institute.

There’s a lot that happens in a condominium when you live in a multi-residential community. With so many people in one space, the #1 thing to keep in mind is to always be respectful.Hosting a BBQ, baby shower, or celebrating with family and friends can be very positive, but throwing wild parties on repeat can cause a poor community dynamic with neighbours complaining about noise, smoking, and parking issues for guests.Sara Hicks from MF Property Management joins Michelle to share about what you can do to enhance your experience living in a condo with social events.In this episode, you’ll hear:What to (really) expect of condominium life when it comes to noiseTips for planning and hosting a successful party that is considerate of your neighboursWhat is required to host a gathering in a condo The good, the bad, and the crazy party stories we’ve navigated as property managers over the yearsLeave a review of this episode on your favourite podcast platform!Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInDISCLAIMERPresenters, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice presented herein. These presentations should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Presenters' views expressed are not necessarily those of the Canadian Condominium Institute.

Are you considering buying a pre-construction condo but not sure what to expect?We’re diving into the pros and cons of buying a brand new condo, as well as surprising insights and scenarios that you could potentially run into. Brad Wells and Chris Gabriel will equip you with insider knowledge to make an informed decision that will allow you to have the best experience possible!We’re covering:The advantages of buying a brand new condo vs an already established condoWhat you can expect purchasing and living in a new buildWhat you need to know about feesThe challenges of buying a pre-constructed condoOne CRUCIAL step you won’t want to miss that will make your experience 100% betterThank you to RLB LLP for the use of their podcast studio!Subscribe and review this episode on your favourite platform! And share with your condo community!Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInResources and Information:Declaration, Bylaws, Rules, Policies: What's Important to Know, Now?Reserve Fund Studies: Your Condo’s 30+Year Maintenance Plan (and What That Means For You As a Condo Owner)DISCLAIMERPresenters, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice presented herein. These presentations should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Presenters' views expressed are not necessarily those of the Canadian Condominium Institute.

**TRIGGER WARNING**Please note that this episode contains sensitive information that may be distressing for some listeners. We encourage you to skip ahead or stop listening to the episode. Please take care of yourself and seek support if needed.Please join us as we share the second and final part of this live event: Navigating Bad Behaviour and Mental Health in Condominiums. Our three panelists answer questions about mental health, wellness checks, condominium law, and how we can support each other and stay safe in the various (and unexpected) scenarios that can occur. Our panelists are:Chris Mendes, SV LawBill Thompson, Retired, Owner of Property Management company for 35 yearsIman Grewal, Mental Health Educator and Advocate, Canadian Mental Health Association - Waterloo Wellington ChapterPlease leave us a rating  and review on your favourite platform!Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInResourcesCMHAWW 24 hours crisis line which can also be a self care tool for anyone including Property Managers to debrief with a mental health trained professional and also for advice as to how to handle a situationHere 24/7 – 1-844-437-3247 (HERE247) – Addictions, Mental Health & Crisis ServicesMobile crisis team for families involved in the care of a person or if there is room to assist the person in a situation considering the Property Manager is safe first. This is also a team to call when a person is at harm to themselves or others (suicide) – and also always 911IMPACT - Integrated Mobile Police And Crisis Team - CMHA Waterloo Wellington (cmhaww.ca)Community webinars for those experiencing complex situations at work and dealing with their own trauma. This is a useful tool to learn about staying well, compassion fatigue, stress management, and increase understanding of mental health and self careEvents Archive - CMHA Waterloo Wellington (cmhaww.ca)DISCLAIMERPresenters, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice presented herein. These presentations should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Presenters' views expressed are not necessarily those of the Canadian Condominium Institute.

**TRIGGER WARNING**Please note that this episode contains discussions of a tragic event with sensitive details. This may be distressing for some listeners. If you feel that you may be triggered by this topic, we encourage you to skip ahead or stop listening to the episode. Please take care of yourself and seek support if needed.Please join us as we share the first part of this live event: Navigating Bad Behaviour and Mental Health in Condominiums. We will be discussing condominium legal obligations, scenarios property managers and board members come across, and thoughtful education and advice from a Canadian Mental Health Worker. Our panelists:Chris Mendes, SV LawBill Thompson, Retired, Owner of a Property Management company for 35 yearsIman Grewal, Mental Health Educator and Advocate, CMHA - Waterloo Wellington ChapterIn this episode, you’ll hear:What the Human Rights Code is and how this pertains to you (it supersedes the Condominium Act)What we can do BEFORE involving lawyers when a challenge arisesThe other legislation in the province that deals with mental health and impacts condosWhat you can do as a property manager or board member when handling a mental health crisisReal-life scenarios (including the tragic incident that occurred in Vaughan)Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInResourcesCMHAWW 24 hours crisis line which can also be a self care tool for anyone including Property Managers to debrief with a mental health trained professional and also for advice as to how to handle a situationHere 24/7 – 1-844-437-3247 (HERE247) – Addictions, Mental Health & Crisis ServicesMobile crisis team for families involved in the care of a person or if there is room to assist the person in a situation considering the Property Manager is safe first. This is also a team to call when a person is at harm to themselves or others (suicide) – and also always 911IMPACT - Integrated Mobile Police And Crisis Team - CMHA Waterloo Wellington (cmhaww.ca)Community webinars for those experiencing complex situations at work and dealing with their own trauma. This is a useful tool to learn about staying well, compassion fatigue, stress management, and increase understanding of mental health and self careEvents Archive - CMHA Waterloo Wellington (cmhaww.ca)DISCLAIMERPresenters, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice presented herein. These presentations should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Presenters' views expressed are not necessarily those of the Canadian Condominium Institute.

Discover the secret weapon behind CCI’s day-to-day operations! Joining us today is the incredible woman who does it all and does it so well, Theresa. Learn how her and her talented team at Theresa Place Media not only support CCI, but other businesses as well, with their expertise in social media, marketing, podcasts, blogs, and emails. Discover the roles they play behind the scenes of CCI and their greater impact in creating healthy condominium communities.Ask us about a CCI membership (and any other thoughts and ideas for the podcast) at podcast@cci-grc.caConnect with Theresa:WebsiteInstagramConnect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInDISCLAIMERPresenters, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice presented herein. These presentations should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Presenters' views expressed are not necessarily those of the Canadian Condominium Institute.

You just purchased a condo, and now you want to rent it out. Great! But first, are you familiar with what condominium owners are responsible for when they purchase a condo? And second, do you have the needed information available to pass on to your new tenants? In this episode, we are diving into the many challenges facing board members, property managers, and contractors when communicating with tenants. Joining us in this discussion are Stephanie Sutherland, Condo Lawyer with Cohen Highley, and Mark Raso, Senior Condominium Manager with MF Property Management. Listen in for insights on what we can all do now (and ideas of what would be beneficial in the future) to improve our communication with tenants, and the communication between owners and tenants.We’re sharing:The legal challenges we commonly see between owners and tenantsCondominium Act vs. Residential Tenancy Act (and which one supersedes the other when they oppose each other)Real-life stories of what can happen when an owner is not involved at all while renting their unitHow we can best support new owners who are purchasing condominiums (and renting to tenants)One restriction on tenants who want to be involved in their condo communityThank you to RLB LLP for the use of their podcast studio!Don’t forget to subscribe and review our podcast!Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInMentioned in this episode:Creating the Best Possible Annual General Meetings podcast episodeDISCLAIMERPresenters, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice presented herein. These presentations should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Presenters' views expressed are not necessarily those of the Canadian Condominium Institute.

We introduce you to three more CCI committees in this episode as we wrap up our 3-part series. Tune in to learn about how these committees all work together to benefit you, what you can expect from CCI in the coming months, and why we think you’re nuts if you don’t have a CCI membership!Joining us in this episode is:Shalon Seebach of the Communications CommitteeRandy Rego of the Education CommitteeJeff Johns of the Membership CommitteeThank you to RLB LLP for the use of their recording studio! Follow us on your favourite podcast platform and say hi on socials!Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInDISCLAIMERPresenters, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice presented herein. These presentations should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Presenters' views expressed are not necessarily those of the Canadian Condominium Institute.

Want to know the FUN committees and events you can be part of? If you are new to us and curious what CCI can do for you, listen in! Learn about three of CCI’s committees and save the dates for exciting upcoming events happening this year!Joining us in this episode is:Brad Wells of the Golf CommitteeChristine Merswolke of the Conference CommitteeDawn Gouveia of the Professional Partners CommitteeThank you to RLB LLP for the use of their recording studio! Subscribe and review this episode on your favourite platform and follow us on social media!Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInDISCLAIMERPresenters, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice presented herein. These presentations should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Presenters' views expressed are not necessarily those of the Canadian Condominium Institute.

Wondering about CCI’s committees and how they relate to you?Joining us in this episode is four of our committee members who will each introduce a committee and identify the goals and purposes of each one.Ian Miller of the External Relations CommitteeChris Mendes of the Governance CommitteeStephanie Sutherland of the Ontario Education CommitteeDavid Outa of the National Council CommitteeLearn about what each of these committees do and how they benefit you! We also discuss how to address challenges facing condo owners, board members, and property managers, as well as how to protect those in leadership positions. A big thank you to RLB LLP for the use of their amazing podcast studio! ​​https://www.rlb.ca/Subscribe and review this episode on your favourite platform!Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInDISCLAIMERPresenters, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice presented herein. These presentations should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Presenters' views expressed are not necessarily those of the Canadian Condominium Institute.

Ready to hear more about condo-related legal matters? Our panelists present real and easy-to-understand legal cases with very relevant information for condo owners, board members, property managers, and lawyers! And be sure not to miss out on the juicy Q&A session! Maybe you have the same questions you’re seeking answers on? This sold-out event was recorded with a live audience in its entirety and if you missed part 1, but sure to tune in to the previous episode! A big thank you to our panelists:Stephanie Sutherland, Cohen Highley LawersPatrick Greco, Shibley Righton LLPAnnie Bailey, Robson Carpenter LLPRobert Mullin, SV LawShout out to our sponsors:Cohen Highley LawyersCriterium Jansen EngineersEdwards Community ManagementMF Property ManagementRegiston Building RestorationRobson Carpenter LLPShibley Righton LLPSV LawWilson Blanchard ManagementWoodhouse RestorationSubscribe and review this episode on your favourite podcast platform!*Please note this episode does NOT provide legal advice. The panel discusses cases already heard by the CAT. Contact a lawyer directly for legal advice if you have condo-related issues.Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInResources and Information:Learn more about the CATEp. 15: Settling Condo Disputes (and Learn About the Condominium Authority Tribunal)DISCLAIMERPresenters, the Canadian Condominium Institute and its representatives will not be held liable in any respect whatsoever for any statement or advice presented herein. These presentations should not be relied upon as a professional opinion or as an authoritative or comprehensive answer in any case. Professional advice should be obtained after discussing all particulars applicable in the specific circumstances to obtain an opinion or report capable of absolving condominium directors from liability [under s. 37 (3) (b) of the Condominium Act, 1998]. Presenters' views expressed are not necessarily those of the Canadian Condominium Institute.

Curious about how condo-related legal matters are handled? This episode takes us through ACTUAL cases brought forth and ruled on by the Condominium Authority Tribunal (CAT) in 2022. The CAT is an online tribunal dedicated to resolving condo-related disputes in Ontario. This sold-out event was recorded with a live audience and will be published in its entirety over the next two episodes. A big thank you to our panelists:Stephanie Sutherland, Cohen Highley LawersPatrick Greco, Shibley Righton LLPAnnie Bailey, Robson Carpenter LLPRobert Mullin, SV LawShout out to our sponsors:Cohen Highley LawyersCriterium Jansen EngineersEdwards Community ManagementMF Property ManagementRegiston Building RestorationRobson Carpenter LLPShibley Righton LLPSV LawWilson Blanchard ManagementWoodhouse RestorationSubscribe and review this episode on your favourite platform!Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInResources and Information:Learn more about the CATEp. 15: Settling Condo Disputes (and Learn About the Condominium Authority Tribunal)*Please note this episode does NOT provide legal advice. The panel discusses cases already heard by the CAT. Contact a lawyer directly for legal advice if you have condo-related issues.

You don’t know what you don’t know. Trust us, CCI has TONS of resources, especially for new condo owners (and tenants), but getting the information in front of them and having them understand it is a whole other story…If you want to improve condo living and get insight and ideas straight from our host Michelle and CCI Grand River’s Executive Committee on the changes and challenges facing condo owners, tenants, board members, and property managers, you’ll want to listen to this episode!Find out more of what CCI can do for YOU through this podcast and our MANY other resources online at cci-grc.ca.Many thanks and special shout out to RLB LLP for the use of their podcast studio!Subscribe and review this episode on your favourite podcast platform and tag us on IG @ccigrandriver!Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedIn

Michelle interviews attendees of the 5th CCI Grand River celebration! New board members, sponsors, property managers, and more speak about the previous 5 years and what’s ahead for CCI Grand River. Listen to join the fun!Subscribe and review this episode on your favourite platform!Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedIn

Mental health is an incredibly important topic, especially in a post-pandemic world. We are seeing a shift in the customer service industry as we are dealing with a shortage of workers and handling less patient - and let’s face it, angry - customers. Those of us who work in the service industry, specifically condo managers, are experiencing higher levels of anxiety ourselves. David Finoro, from MF Property Management, and our host Michelle (previous property manager herself) have a conversation on how to manage anxiety and deal with difficult clients. David is part of the Health & Wellness Committee within his organization and has many recommendations for us to consider and implement so we are better equipped to handle the inevitable stressors that come our way.Today we give practical suggestions and tools to manage anxiety, decrease stressors, and improve mental health - even while working in the customer service industry. Special thank you to RLB LLP for the use of their podcast studio!Subscribe and review this episode on your favourite platform!Connect with CCI:CCI-GRC Website (info, blogs and events found here!)CCI on FacebookCCI on InstagramCCI on LinkedInResources Mentioned in Episode:The Happiness Lab Podcast with Laurie SantosSeasonal Affective Disorder (SAD) Light / Sunlight Therapy LampMF Property Management