Claim OwnershipSpeaking of Service
Subscribed: 5Played: 36
Subscribe
© 2024 Speaking of Service
Description
Speaking of Service uncovers practical ways to grow service revenue, control costs, and improve customer satisfaction. If you’re looking to innovate, gain a competitive edge, or just learn about the latest service trends, you’ve come to the right place! Also check: www.ptc.com/speakingofservice
35 Episodes
Reverse
Review the Service Council Report: Remote Service Becoming the StandardManufacturers are leaning more heavily on digital tools to deliver service experiences, including digital communications channels and remote service capabilities to reduce costs, increase productivity and heighten customer satisfaction. New research from The Service Council profiles the impact of digital transformation progress in manufacturing and particularly among service teams, along with the challenges and rewards service leaders are seeing. This episode featuring John Carroll, CEO and Founder of the Service Council and Chis Wolff, VP of Strategic Partnerships, will cover new data documenting current trends in dispatch cost and technology implementation, along with timely analysis of customer and company expectations for remote service management.
Are You Ready to Capture Value from Predictive Service Today? Take the Quiz and Find Out!The organizations that are successful with implementing AI at scale, or those that are able to stack use cases and take advantage of compounding returns put a strong emphasis on quality data. This is not the exclusive domain of data scientists and AI engineers, but a responsibility that everyone must share in. Chris Joynt, AI & Analytics Translator joins us again to give his perspective.
Learn How Bell and Howell Transforms the Business of ServiceBell & Howell uses data to support remote service calls and trouble shoot before sending technicians out to customers. This practice dramatically boosts the effectiveness and efficiency of service calls, as measured by FTFR. In this episode, Chris MacDonald speaks with Haroon Abbu, Vice President, Digital, Data, and Analytics about how Bell & Howell use data to support remote service calls and trouble shoot before sending technicians out to customers.Learn more and check out other episodes here: http://ptc.co/A0ZC50PzzlM
Read the RTInsights editorial into Integrated Predictive Analytics: Enabling the Transition to Proactive Maintenance and New Business Models. The value generated by Service and Quality insights obtained from connected operations is not limited to billion-dollar companies. Smaller manufacturing organizations can also achieve positive ROIs through connected assets, visualization, and analytics. In this episode, Chris MacDonald speaks with Yuri Hovanski, Associate Professor, Department of Manufacturing Engineering at BYU and Nathan Hoyt, Internet of Things Software Developer, Bell & Howell about their research and how faculty and students at Bringham Young University are leveraging IoT data and platform technology to demonstrate how small manufacturers can identify, execute, and implement solutions including analytics to anticipate problems before they occur.
1Read Danny´s Perspective on Machine Monitoring and the Journey to Service PerformanceHow to think differently about the economic value of data and investing in appreciable data assets. In this episode, Chris MacDonald speaks with Danny Jackson, Digital Transformation Director and Brian Allred, Global Director, Data Analytics and Digital Technologies at Autoliv about their digital transformation journey and how they've evaluated the strategic value of data.
Sysmex Leverages the Internet of Medical Things (IoMT) to disrupt the blood testing market – Check out how!Executing on a smart connected products strategy in the medical device space requires vision, planning and operational discipline. In this episode, Andy Hay, President & CEO of Sysmex America discusses their path to digital transformation and how they kept a focus on driving health outcomes.
As a follow up to the podcast, read the IDC report Remote Service Without Losing Customer Engagement and the Human Experience to learn how to enhance service outcomes through remote service.Service organizations are delivering resolution and quality experiences both in-person and remotely. How can service teams make certain that customers’ perception of service value stays high without the regular, physical presence of a technician onsite? In this episode Aly Pinder; Program Director, Service Innovation and Connected Products, IDC, speaks with Chris Wolff on how shifting service to a more remote model provides significant value around revenue growth, cost reduction and sustainability--and to customers, as well.
Explore a transformation roadmap approach organizations are advised to follow to bring AI to life.Service leaders traditionally have focused on managing service efficiently, including parts management, dispatching technicians etc. This has created a good deal of useful historical data, but much data about how machines are being used is not captured. Furthermore, the questions a technician needs answers to once they get to a customer site are inherently different. Service events offer an opportunity to completely transform customer relationships and better capture expert knowledge for a smart long-term AI strategy. Chris Joynt, AI & Analytics Translator gives his perspective to Chris MacDonald.
Discover ways to leverage connectivity and predictive analytics to proactively service products in the field! Howden has wisely managed the launch, scale, and improvement of its Uptime platform by responding to feedback and iterating on functionality to aid decision-makers. Today, Chris sits with Billy Milligan, Solutions Development Lead at Howden to discuss the smart approach Howden applies to incorporate more sophisticated analytics by prototyping and listening to users.
Learn how to leverage your connected data and simultaneously apply three key methods of prediction to your service strategyImplementing a successful smart connected product strategy has its own challenges and pitfalls. The good news, navigating those challenges with a well thought out strategy will be the key to success. Today, Chris MacDonald, head of AI & Analytics speaks with Anthony Moffa, Senior Director of smart connected products at PTC to discuss how to successfully navigate these hurdles at the beginning or during a transformation process and how to use lessons learned to improve performance and outcomes.
Read the Service Council´s Research Insight on the Journey to Predictive Service Predictive maintenance and service strategies are often cited as the reasons for implementing an IoT strategy, and industrial manufacturers are committing to using data and progressing to predictive strategies and analytic methodologies. However, execution has delivered mixed results with patchwork approaches in play. John Carroll, CEO & Founder of the Service council speaks with Chris MacDonald about the state of market execution and adoption, whether predictive programs are meeting expectations, and how a proactive analytics journey can get back on track.
Read Chris MacDonald´s perspective on predictive maintenance in this related interview.Digital transformation and application of IoT and advanced analytics technology are no longer something to be delivered in the future. They are well established in industry, delivering value to a large number of enterprises of varying sizes and in multiple industries. Chris MacDonald, Head of AI and Analytics and Joe Biron, General Manager, Strategic Missions Products at Microsoft discuss the adoption of connected products strategies, the use that connected products data stream and underlying data strategies that enable delivering business value.
Take a look at our supporting service topics.Working with an integration partner is not a cost adder. The right ecosystem shortens your project's time-to-value and can pull the associated ROI into the right range. That's only true if you're not working with the right partner with the right experience and in an organized, effective fashion. Reducing total cost of ownership and time to value by getting the right advice from the right team.
Find out more about Sani-Matic and Cloud Security Sani-Matic provides equipment that’s critical to manufacturers in the food & beverage, and bio-pharm industries. It assures that systems are ready from batch-to-batch or are cleared for new product runs—without cross contamination or sanitation issues that impact throughput, cost and final product quality. Learn how the connected data streams from the SanitrendTM System drives customer value and aftermarket revenue for the company and therefore providing true digital transformation in their manufacturing industry.
Read Lora´s Blog: Service Your Products Better with a Connected StrategyYou made the business case for a smart connected products strategy, to transform field service or to support a new, digital business initiative. Delivering the necessary performance requires a short “time to value”, particularly in an environment of rising interest rates. That means that industrial IOT technology implementations must be as simple and quick and that the ongoing “total cost of ownership” is as low as possible—both necessary to ensure hitting the required program ROI. Learn how aftermarket business teams create smart connected product strategies and are achieving those goals today, all the while, growing margins and making the best use of resources.
How Harpak-ULMA drove a successful digital transformation, what CEO Kevin Roach learned along the way, and how they built their OEE, training, and outcomes-focused service modules.
In episode three of the Digital Transformation for Industrial Machine Builders podcast series, you’ll get the key insights you need to start building a go-to-market plan for your digital transformation strategy.
The fourth and final episode of the Digital Transformation for Industrial Machine Builders podcast series discusses a value-based approach to changing your go-to-market strategy for successful digital transformation.
The first episode of the Digital Transformation for Industrial Machine Builders podcast series explores top considerations for a go-to-market plan to optimize success.
In the second episode of the Digital Transformation for Industrial Machine Builders podcast series, subject matter experts discuss the common concerns shared by industrial machine builders. How should they think about such a broad topic as digital transformation? And how can they move from these lofty considerations to a specific, actionable plan?
Comments
Download from Google Play
Download from App Store
United States