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Tech Care

Author: Sanghamitra Chakravarty and Morten Mathiesen

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In 2022, we joined forces with Sanghamitra Chakravarty to start the Tech Care Podcast. A podcast about our two passions: Social care and technology. Adopting technology and embarking on the digital journey is no longer a choice. It's a must. 

As part of the Institute of Health and Social Care Management's Social Care Innovators network Sangha and Morten explore a variety of topics with their guests.

How can tech both be valuable for the operators and meaningful for its users? What does the rest of the world say? Will we be able to take learnings from other industries? How is the next big thing going to influence you?

Sanghamitra Chakravarty and Morten Mathiesen are both social care tech start-up founders. Their guests are from every corner of social care.

37 Episodes
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We’re joined by Lee Trueman for the 9th episode of Season 4!As Sangha says, Lee is a much loved soul in social care and it’s not a surprise because he spreads kindness everywhere he goes. Lee has been in social care for 10 years and has become a homecare tech magician.He has seen the changes of digitalisation in social care from the first row so we ask him about the biggest up and downs during this journey: Are we really in a better place than a decade ago? We also talk about the requirements and standards for tech suppliers and how it effects innovation.Lee is a huge advocate of mental health as being the host of the “Care to talk?” Podcast with Mark Caulfield. He shares some thought provoking stories and how mental health is relevant for all of us.If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!Check out the Care to talk? Podcast: https://open.spotify.com/show/2rJm3LhHzENu0KN66WswVU 
We’re joined by Chris Taylor, Morten’s fellow Newcastle United fan for the 8th episode of Season 4!Chris comes from a background in workforce management software and is now the Sales Director for MyWorkMode. Their focus is on solving recruitment and workforce challenges in the care sector.We’re always delighted to see when tech is trying to make a difference and help the social care industry. MyWorkMode helps care organisations find the most suitable carers through their software and vice versa.Chris explains how the system works and shares some key take-aways from their start-up journey that taps all the way into this key issue for social care.If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!Check out MyWorkMode: https://www.myworkmode.com/
We’re joined by Petra Tegman, straight from Sweden for the 7th episode of Season 4!Petra has a long history in dementia and palliative care. Her path to social care led through many coincidences. Or perhaps those weren’t even coincidences..Thanks to a family-founded nursing home Petra has learned how to run a care organisation at a young age. Today she is an elderly care expert, trainer and consultant.Besides talking about her experience with municipalities, different nations working together and tech, there is a topic we haven’t really covered in the podcast but we all have in common: death. A topic that is often forgotten but should be considered more, especially in palliative care. If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!Bethany Foundation (Betaniastiftelsen): https://betaniastiftelsen.nu/english/ One example of a “music pillow” - https://dreampadsleep.com/ 
We’re joined by an old friend, Caroline Bartle, straight from New Zealand for the 6th episode of Season 4!Caroline is a pioneer and dementia care specialist. She has been working in social care, training and dementia for more than 30 years. So we reckon she’s a proper legend!As the Founder and CEO of 3Spirit UK it was a rather life-changing move going to live and work in New Zealand with her family, having fallen in love with the country years back.Caroline takes us through the pillars of her work and what she’s learned throughout the years, with tech playing a rather big role, alongside implementation, compliance and a few dream projects. And of course, we get to hear some insights from Down Under where Caroline is currently working for Ryman Healthcare and finishing her PhD.If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!The NASSS Framework: https://bmcmedicine.biomedcentral.com/articles/10.1186/s12916-019-1463-xWhat is Blended Learning? https://en.wikipedia.org/wiki/Blended_learningCheck out Ryman Healthcare: https://www.rymanhealthcare.co.nz/
We’re joined by Victoria Buyer, Sangha’s infamous gig partner, for the 5th episode of Season 4!Victoria is the Managing Director of Buyer Consulting and a Chair member of Age UK Lancashire.With a vast knowledge of social care and not so likely route into our sector, Victoria has some bold statements about what’s good and what’s bad. Something we like! We talk about how a crisis also has opens for change and what kind of impact for instance Covid had. In some ways even beneficial.We ask her about tech and what she sees from the side of care organisations changing. Victoria also shares what her vision for the future of care and her expectations too. Recently, she went back to Uni and told us how she’s coping so far. All these stories on her birthday!If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!Check out Buyer Consulting: https://www.buyerconsultingltd.com/
For this 4th episode of Tech Care, we are joined by Morten’s fellow Dane, Peter Julius!Peter is the CEO of Public Intelligence and we catch him while he is in Japan, working innovation wonders in Tokyo.Having worked with social care for many years, Peter shares his insights from Scandinavia, the UK and Japan regarding those technologies that he both sees as fundamental and emerging.Japan has a special place in Peter’s heart and business - with the oldest population on earth around 10% of citizens are at least 80 years old. You can imagine what that does to the public sector in all aspects of delivering good quality care. And the challenges that need overcoming. Peter also lets us in on some of the main differences he sees in tech, business life, culture, regulation and innovation.If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!Check out Public Intelligence: https://publicintelligence.dk/en/
We are joined by John Powell for the 3rd episode of Season 4, but he didn’t come alone today!The moment we invited John to Tech Care he wanted to add more voices to the session. Something we love! To provide a more holistic perspective on digital social care. So, we’re also joined by Lee and Sophie sharing their experiences as family and team members in the Unicare Devon community.John has been the director of the company since its first day back in 2009. Successfully embracing technology in their services., and we’re pleased to see this from the point of view of both a director, a family member, and a carer.Tune in if would like to hear their stories, what they’ve learned throughout their care tech journey and what they recommend to consider when it comes to implementing software.If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!Check out Unicare Devon - https://unicaredevon.co.uk/about-unicare-devon/
We are joined by Anne-Sophie de Dreuille for the 2nd episode of Season 4!Just like Famileo, Anne-Sophie is from France but their product is now flying high over Britain. As a former user of Famileo herself, Anne-Sophie was an enthusiastic applicant making her way forward with a tech in a sector close to her heart.She explains how simple but impactful the company’s concept is. How it encourages younger generations to contribute and help transform communication with our loved ones.We ask her how care professionals perceive the concept in the UK and how the app and the newspaper actually work.Being international, we are eager to learn about cultural differences and similarities between the different countries and markets for Famileo. You might be surprised based on the usual stereotypes…If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!Check out Famileo: https://www.famileo.com/famileo/en-IE/
Tech Care is back for a 4th Season!Season 4 brings new Tech Care stories. We go abroad in more episodes and try to go deeper into some complex issues. Such as the first episode, where we’re joined by Malcolm Fisk, who is a Professor of Ageing and Lifecourse at the University of Central Lancashire.Working with social theory, Malcolm shares how we - as human beings - interact with technology and machines. And have done so throughout history. He introduces the big dilemma that we’re currently facing in a somewhat man vs. machine discourse: Are we controlling the development of technologies or we are controlled by it?As a hot topic right now, we talk about the use of AI and how we can (if we can) control or even leverage it. How can health and social care tackle the introduction of AI at a much higher level and rapid pace?If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!PS: AI is used in this episode! Due to technical issues with Sangha’s recording, we have used voice cloning for her voice to save the episode. We know it’s quite ironic; maybe a case where we lost control and regained it using AI.Links to stuff we talk about:The novel Brave New World  by Aldous Huxley: https://en.wikipedia.org/wiki/Brave_New_WorldThe film Ready Player One by Steven Spielberg: https://www.imdb.com/title/tt1677720/
Hossein Sharifi joined us for the 10th and also the final episode of Season 3!Hold on, Hossein has more than 20 years care sector experience and is currently both the director of Careberry and Care & Carers. So, we arranged to meet him to hear more about his double role as both a supplier and a provider to social care.In this episode, Hossein tells us about his recent Topol fellowship, what this means and how others could also benefit from this programme now being open for social care interests. Hossein also shares his main concerns and the challenges he experiences in dom care, besides the main differences compared to care homes from a tech point of view.Tune in for Hossein’s answer to our previous guest’s question and for his prediction for 2023!If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!Careberry: https://mycareberry.com/ Care & Carers: https://www.careandcarers.com/ Topol Digital Fellowship by the NHS: https://topol.hee.nhs.uk/digital-fellowships/ 
Jon Thue joined us for the 9th episode of Season 3!Jon joined us straight from snowy Oslo, where he acts as CSO of Sensio delivering systems and platforms for fall prevention, nurse call systems and next gen alerts.As Sensio are working in multiple European countries, Jon shares some of the trends and challenges he’s observing in the sector. We eagerly ask him about the differences between the Nordics and the UK and what new tech Sensio is focusing on.Don’t miss out on Jon’s prediction for 2023, he’s on to something!If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!Sensio: https://sensiocare.se/en 
Jon Glasby joined us for the 8th episode of Season 3!Jon Glasby is a qualified social worker by background, professor of Health and Social Care at the Birmingham University and Director of IMPACT (Improving Adult Care Together). In 2022, he was also a special adviser to the House of Lords Adult Social Care Committee.With his wide range of research and publication experience about social care, Jon shares with us the biggest challenges and pitfalls of technology in the sector. He tells us about the importance of implementation and the clear expectations, goals of tech. Don’t miss out on Jon’s very specific and detailed answer for our previous guest’s question either.If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!If I knew then what I know now - Guide: https://www.rand.org/pubs/external_publications/EP70009.html Research about using AI tech in social care: https://www.birmingham.ac.uk/news/2023/research-sets-out-improved-process-for-using-ai-technology-in-social-care Jon’s researches, publications: https://www.birmingham.ac.uk/staff/profiles/social-policy/glasby-jon.aspx#staffdetails 
Mark Brown joined us for the 7th episode of Season 3!Mark is the founder and CEO of Psybersafe since he started his business in 2019. Psybersafe uses behavioural science expertise to deliver behaviour changing cyber security training that protects businesses and their employees. With his background in psychology and organisational psychology, Mark knows exactly how and why we make tech mistakes. Listen in as he discusses the most common mistakes and fraud types, and shares his prediction for 2023. Don't miss out on learning how to stay safe online! Plus, stay tuned for Mark's question for our next guest.If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!Psybersafe: https://www.psybersafe.com/cyber-security-awareness-training-for-enterprise 
Francisco Florez-Revuelta joined us for the 6th episode of Season 3!Francisco joined us straight from the sunny Alicante, Spain. He is a professor of computer vision and technologies for active and healthy ageing at the University there. Francisco has more than 25 years of experience with computational intelligence and vision.In today’s episode, we’ve discussed the legal and ethical challenges of video monitoring and surveillance with Francisco. He also shared his insights on cultural differences in monitoring approaches between Mediterranean countries and the UK. Our conversation covered the CQC’s report on surveillance and its potential benefits for care homes. Francisco also told us about a Pan-European project that he is working on with 200 other experts from 40 countries.Francisco shares his prediction for 2023 regarding video monitoring and also asks an unusual question for next week’s guest.If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!Good Brother Project: https://goodbrother.eu/CQC about surveillance: https://www.cqc.org.uk/guidance-providers/all-services/how-we-check-use-surveillance
Mindy Sawhney, Tarryn Gorre and Debbie Harris joined us for the 5th episode of Season 3!Today is a special day when we celebrate International Women’s Day by featuring three inspirational women. Social care’s workforce is 80% powered by women and now we have the privilege of hearing from three remarkable female founders who are making a significant impact on the industry.Mindy is the co-founder of carestockrooom.com, Tarryn is the founder and CEO of Kafoodle and Debbie is the founder and MD of Atumna. All of them have a unique story about how they joined social care. Throughout the episode, we dive into gender issues and explore the many ways in which women contribute to the industry.If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!Care Stockroom: https://www.carestockroom.com/Kafoodle: https://www.kafoodle.com/Atumna: https://www.autumna.co.uk/
Charles Cross joined us for the 4th episode of Season 3!Even though Charles is among the youngest COOs in social care, his care home experience is already vast and manifold.His father founded Anglian Care in 2008 and Charles has worked for the family company the last 5 years in various roles. Beyond his personal story he shares his passion for team and operational development using technologies.Charles is a pioneer of VR training in social care. We talk to him about the potential for the sector and how it’s already making an impact.As in every episode of Season 3 we also ask him what’s the toughest part of his job and what his 2023 prediction for social care is.If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!Anglian Care: https://angliancare.com/ 
Ben Allen joined us for the 3rd episode of Season 3!When we meet Ben he’s got some exhausting and exciting weeks behind him. His company, Oomph! Wellness, has just merged with Person Centred Software. Two significant social tech companies joining forces to make the care sector’s life easier.Ben shares the Oomph! story and how Covid nearly got the best of them. We ask him what’s next for 2023 and get some insights into both adventures and features planned for this year.Join us to hear what how Ben answers our previous guests question to him: What the hardest part of your job?If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!Oomph: https://www.oomph-wellness.org/ 
Adam Keane joined us for the 2nd episode of Season 3!As a social tech founder of Altra, Adam’s story is deeply rooted in his own family’s care home. He has seen how things have developed since his childhood and throughout his many different (more or less) professional roles in the home.In this episode, he shares his journey with Altra. What this word actually means in Irish, and how he came up with the business idea. We discusses the challenges for a start up and the importance of a good reputation to secure word-of-mouth marketing in social care.Tune in to hear what Adam and Altra are doing to support care homes across Europe. What’s most important for a tech company in this sector and what’s next for Altra and social care in 2023.If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!Hidden killer: Lonelinesshttps://www.bbc.com/news/education-12324231 https://www.universityaffairs.ca/features/feature-article/loneliness-the-silent-killer/ Altra: https://www.helloaltra.com/ 
New year and the new season of Tech Care is out!Darren Evans joined us for the 1st episode of Season 3!Having started his career as a military training instructor, then moved to banking and the communication industry, Darren ended up in social care, and like some many of us fell in love with the people game here. He has been in the sector for many years now, mainly focusing on the tech, he is now the CEO of After Cloud.How a family tragedy turned into a business idea. We learn what After Cloud is and what they do? How memories contribute to the well-being of the care receiver. Certain taste, smell and music can immediately bring forth memories. Tune in to hear Darren’s thoughts on this and more.Season 3 also brings a new tradition, where our guests reveal their major social care prediction for 2023 and ask a question that our next guest will answer.If you like what you hear, do subscribe and don’t be afraid to send us feedback.Tech Care!After Cloud: www.aftercloud.co.uk
We’re joined by Karolina Gerlich FRSA for the 7th episode of Season 2!Karolina has been the CEO of The Care Workers Charity for almost 2 years. She is a dedicated care professional and an advocate for the sector’s largest workforce. Always looking for ways to support and champion care work.In this episode we ask Karolina a lot of questions to help us understand the current workforce pressure and the digital impact on work environments and more.We also defy our own optimism and ask her to help us identify known barriers or any burden tech could bring forth.If you like what you hear, do subscribe and don’t be afraid to send us feedback!Tech Care!
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